Contact Best Buy Customer Service


Best Buy customer service
Average rating:  
 3 reviews
 by Anna

I've bought major household appliances twice now from best buy,&both times it couldn't have been easier! Pick it out,pay online then free delivery! Can't beat their prices either&the quality of my Insignia appliances seems to be good as well!

 by Zaylyn

Geek Squad / Samsung Consumer Hell

1. Samsung Compact Dryer makes a loud squeaking noise. It’s only 15 months old. Out of the 1 year warranty with Samsung, but we have a 5 year Geek Squad Protection Plan.
2. Geek Squad makes an afternoon appointment with their contracted appliance repair company (AE Factory Service) but does not sent them my cell phone number for texting like I requested. All texts go to our landline. Appliance company does not show up.
3. Geek Squad gives me the 800 number for the appliance company, automated system only. Can’t talk to a person. I make another appointment. I try to add my cell phone number because they text updates, but I need the link from a confirmation text to go to their website and change my contact information!
4. Appliance person spends 2 minutes listening to our dryer and charges $153. He says we need a new belt Idler and that JACS, the manufacturer for Samsung no long makes the part.
5. Another call to the Geek Squad 800 number, which typically takes 20 minutes on hold plus another 5 minutes to give the particulars to a new phone agent. She says we have to call Samsung and get a return authorization number. They cannot contact Samsung—I have to be in the middle and do it.
6. Agent at Samsung says they have to have a certified Samsung appliance company come out to look at the dryer to be sure it cannot be repaired. They contact a local company and give them my information.
7. Certified appliance company contacts me by text and says he does not answer his phone—don’t bother to call him. He will charge a minimum of $95 to come out and look at the dryer. He says I have to pay it since the dryer is beyond the 1 year Samsung warranty.
8. Another call to Samsung. They tell me that I have to pay $95+. Too bad. I ask for a number for the Samsung parts department to see if I can find a compatible part for the belt idler. Agent gives me a phone number.
9. Another call to Samsung to ask to speak to their parts department, but the number is just a general Samsung customer number starting over again with another Samsung agent. This agent is helpful, but will not give me a direct number for the Samsung parts department, if there even is one. She says Geek Squad needs to communicate to Samsung that I have a warranty and that they will pay for the certified Samsung appliance technician to look at my washer. She says she will contact the Geek Squad.
10. I receive a text from her that she has contacted the Geek Squad. They call me. The Geek Squad agent really doesn’t know what to do. She says she will try to get the initial report from AE Factory Service and show it to a supervisor. I offer to email her our receipt that claims there is no replacement part for the belt idler. The phone becomes disconnected.
11. Now waiting to see if the Geek Squad calls me back. Any bets whether or not that will happen?

 by harold tucker

i have gotten totally screwed on my purchase of a t. v. i bought in 2018 at a store in eagan mn. a sony 55 i bought a warrenty on this item,recently i have had problems with my unit i called the geeksqaud they came out and verified there was a problem the service tech told me i was covered i requested a refund or a replacement of my t.v. and they have totally refused no. is 6125174337 i would like for a reginal maneger to call me and explain

Contact Best Buy customer service phone numbers

Recently updated on January 3rd, 2024 at 04:23 am

Best Buy Phone Numbers and Emails

Customer Service:

1-800-791-3902/1-888-237-8289

Check gift card balance:

1-888-716-7994

In-Home Appointments:

1-800-433-5778

Best Buy Email:

onlinesupport@bestbuy.com

How to Contact Best Buy TOLL FREE 1-800 NUMBER

  • Thanks for calling Best Buy, this call maybe monitored or recorded for quality purposes. So how can I help you today?
  • You can say reward zone,
  • store hours,
  • order status,
  • OK, I can look up your order with your order number.
  • If you need help finding it press the star key, otherwise go ahead and enter just the numbers from your order number.
  • If your order number starts with BBY01 just include the numbers after that.
  • computer repair statusor say more options
  • More options.
  • OK, let me transfer you to someone who will help you. Please wait.

List of numbers for Best Buy Customer care and support:

Customer Service: 1-800-791-3902/1-888-237-8289

Check gift card balance: 1-888-716-7994

In-Home Appointments: 1-800-433-5778

Best Buy Contact Information

Best Buy Website:

www.bestbuy.com

Best Buy Help Center:

Visit contact page

Best Buy Live Chat:

Visit contact page

Corporate Office Address:

Best Buy

7601 Penn Ave S, Minneapolis

MN 55423

United States

Social Networks:

FacebookTwitterInstagram

Best Buy Hours:

7 days a week from 10:00 AM – 9:00 PM

Executive Team

Here is the list of Best Buy Executive Team and Board of Director:

  • Corie Barry: Chief Executive Officer
  • Matt Bilunas: SEVP of Enterprise Strategy, Chief Financial Officer
  • Jason Bonfig: SEVP of Customer Offerings and Fulfillment
  • Deborah Di Sanzo: President, Best Buy Health
  • Damien Harmon: SEVP of Customer, Channel Experiences & Enterprise Services
  • Todd Hartman: General Counsel and Chief Risk Officer

Best Buy Application download

Android app download for Best Buy

Best Buy IOS app download

About

Best Buy Co. Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota.

Best Buy Services

  • Customer Service
  • Protection Plans
  • Schedule a Service
  • Trade-In Program
  • Product Recalls

People Also Ask

Q: Where is Best Buy corporate office?

A: Best Buy corporate office is located at 7601 Penn Ave S, Minneapolis, MN 55423, United States

Q: How do I Contact Best Buy corporate office by phone Number?

A: Best Buy corporate office Contact Number is +1 (612) 291-1000.

Q: Who is the CEO of Best Buy?

A: Corie Barry is the CEO of Best Buy.

Q: Best Buy Customer service number?

A: Best Buy Customer service number is +1 (888) 237-8289.

Got some questions? Or some suggestions about Best Buy Customer Service? That’s why we’ve got a comments section on this blog! You can feel free to leave a comment or two down below and we’ll get back to you as soon as possible!

We love reading your messages……

Also Read: Ritz Carlton Customer Service Phone Numbers

Also Read: AAA Customer Service Phone Numbers

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Best Buy customer service
Average rating:  
 3 reviews
 by Anna

I've bought major household appliances twice now from best buy,&both times it couldn't have been easier! Pick it out,pay online then free delivery! Can't beat their prices either&the quality of my Insignia appliances seems to be good as well!

 by Zaylyn

Geek Squad / Samsung Consumer Hell

1. Samsung Compact Dryer makes a loud squeaking noise. It’s only 15 months old. Out of the 1 year warranty with Samsung, but we have a 5 year Geek Squad Protection Plan.
2. Geek Squad makes an afternoon appointment with their contracted appliance repair company (AE Factory Service) but does not sent them my cell phone number for texting like I requested. All texts go to our landline. Appliance company does not show up.
3. Geek Squad gives me the 800 number for the appliance company, automated system only. Can’t talk to a person. I make another appointment. I try to add my cell phone number because they text updates, but I need the link from a confirmation text to go to their website and change my contact information!
4. Appliance person spends 2 minutes listening to our dryer and charges $153. He says we need a new belt Idler and that JACS, the manufacturer for Samsung no long makes the part.
5. Another call to the Geek Squad 800 number, which typically takes 20 minutes on hold plus another 5 minutes to give the particulars to a new phone agent. She says we have to call Samsung and get a return authorization number. They cannot contact Samsung—I have to be in the middle and do it.
6. Agent at Samsung says they have to have a certified Samsung appliance company come out to look at the dryer to be sure it cannot be repaired. They contact a local company and give them my information.
7. Certified appliance company contacts me by text and says he does not answer his phone—don’t bother to call him. He will charge a minimum of $95 to come out and look at the dryer. He says I have to pay it since the dryer is beyond the 1 year Samsung warranty.
8. Another call to Samsung. They tell me that I have to pay $95+. Too bad. I ask for a number for the Samsung parts department to see if I can find a compatible part for the belt idler. Agent gives me a phone number.
9. Another call to Samsung to ask to speak to their parts department, but the number is just a general Samsung customer number starting over again with another Samsung agent. This agent is helpful, but will not give me a direct number for the Samsung parts department, if there even is one. She says Geek Squad needs to communicate to Samsung that I have a warranty and that they will pay for the certified Samsung appliance technician to look at my washer. She says she will contact the Geek Squad.
10. I receive a text from her that she has contacted the Geek Squad. They call me. The Geek Squad agent really doesn’t know what to do. She says she will try to get the initial report from AE Factory Service and show it to a supervisor. I offer to email her our receipt that claims there is no replacement part for the belt idler. The phone becomes disconnected.
11. Now waiting to see if the Geek Squad calls me back. Any bets whether or not that will happen?

 by harold tucker

i have gotten totally screwed on my purchase of a t. v. i bought in 2018 at a store in eagan mn. a sony 55 i bought a warrenty on this item,recently i have had problems with my unit i called the geeksqaud they came out and verified there was a problem the service tech told me i was covered i requested a refund or a replacement of my t.v. and they have totally refused no. is 6125174337 i would like for a reginal maneger to call me and explain

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