Contact Optimum Customer Service

I had the best experience talking on the phone with employee Wesley-DUK (customer service). My mother-in-law is in her 80's and paying a fortune for the internet and 1 phone line service. Wesley was super helpful in reducing her bill from $180 to less than $100 using customer retention tactics and senior citizen discount. It's people like Wesley who really make a difference and make customers happy to use this service and continue to renew with Optimum. Greatest thanks to Wesley-DUK and the whole Optimum support staff!

. I am very upset with the way Optimum operates. I got Optimum last year only because Verizon did not have Fios in my area. I am moving end of March and requested that my services be switched to my new address. My daughter currently lives at that address and because she already has Optimum service I decided that I would keep optimum service as the equipment is already there. On 02/25/19 I logged on to my optimum account approximately 5 pm and requested to have my account transferred to the new location. I received an email shortly after confirming the installation for 03/23/19. Someone from Optimum contacted me on the phone shortly after and confirmed that I was moving and he was trying to get me the “best deal”, I told him I want the same package I have at the time. He said that offer is no longer available. He had me on hold while he “ looked to see what he could do for me.” I told him I was at work and was about to leave work to go home, so I had to go. He said that was ok as he did not need me on the phone. Low and behold when I got home at about 7:15 pm I had no cable service. I had WIFI and my phone was still working. I had an alert saying “YOUR SERVICES ARE SUSPENDED. TO MAKE A PAYMENT NOW VISIT OPTIMUM.NET/PAY-BILL/ OR VIA THE OPTIMUM SUPPORT APP.” I was surprised as all my bills were up to date. I called right away and was told its an error as I do not have any outstanding bills. I was assured my services will be back on in two hours. Approx. 2 1/2 hours later I got a call from optimum saying they were not able to put it back on as that department was closed, and I should call back at 7 am next day Feb 26th to the sales dept. I called back the next day at 7:01 am I was transferred all over until a lady told me they will have to send a technician to put back my services on, but I would have to be at home. I informed her I can’t just take off work like that. I asked why they can’t give me back services remotely as they turned it off remotely. I called from work and again was given the run around. I was told to call when I get home. I got home too late to call so I did next morning Feb 27th before leaving home. I was told by a man that I would have to pay $80.00 to get my services restored. I told him I will not pay any money as I did nothing wrong for it to be disconnected. All my bills were up to date. He told me to call the disconnection dept to find out why it was disconnected. I still had internet up to this point, so I just watched tv using my Roku. I kept calling and continued to get the run around. One lady I spoke to even blamed me for the error saying I put it in for transfer for February 23rd instead of March 23rrd. I told her that was impossible as I only did it on February 25th and had email conformation. She said she was in a supervisory role and would help me to get back the services. When I told her, it would be only until March 23rd and I will not be using optimum any more she changed her mind and said she cannon help me again. I ask her to give me my final bill which she said was $2.79 which I paid. When I went home on Thursday Feb. 28th the phone and internet were gone. I got so frustrated by this point. I go home every evening to quietness. I am very inconvenienced as I am pursuing my master’s degree and I can’t do my school assignments. I had to go to a friend’s home to go online. I decided to cancel the March 23rd appointment and go to Verizon. I had 3 people from optimum call me between yesterday 3/4/19 and today. They calling to reschedule my March 23rd appointment at new address. No one care about the fact they left me with out services since February 25th. I will be returning the equipment soon before I get charged. I will make sure to tell my family and friends to stay away from optimum. This is the worst company I ever have. They need to close and let the other companies expand more.
M. N Bronx NY