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Oct 16, 2018

by Huerfano Hauling & Backhoe LLC on T-Mobile

The service disallowed voice mail. Always giving me call forwarding. The location where I purchased the service after numerous visits told me I was on a cell tower that didn't work with T-Mobile even while driving.
I finally contacted someone who found my phone programmed wrong. Said I would get a $60 credit that has never appeared. After contacting Customer Service on two different occasions and never getting an answer of why the payment stub never showed a credit your person put me on permanent hold then dropped me. WORSE SERVICE AND CUSTOMER CARE EVER!!!!!

Oct 9, 2018

by Kirk on Pep Boys

I recently had a three level ACDF neck surgery ( removal of three disks replace by my bone a six inch cage and 14 screws). I planned for the time off and paid my bills in advance. However when the opened me up it was far worse than expected. My 2.5 hour surgery became five, and my recovery time doubled Cash was going to get really tight. I asked my Neurosurgeon if I could drive with LYFT, he said it’s a great idea, I’m cleared to drive I won’t be lifting anything and can rest when needed.

I set everything up, all I needed was the vehicle inspection of my 2017 Ford fusion with 17,000 miles. I called the Dixie Hwy location in Louisville KY. I was told how long it would take and I set up an appointment for noon the next day. I had a surgical follow up at 1:00 pm and the timing was great and wouldn’t waste gas.

I showed up early and was speaking to a African American woman about my appointment when an older gentleman in a white shirt told me I would have to wait an hour. I went outside and called my Doctor, but could no push back the time. I went back in and told them I couldn’t wait.

I called customer service about the issue. All I wanted was an assurance my next appointment would be honored. I got an email that I would be a call from the Senior Manager in 48 hours. The call never came. I called now, 72 hours later and was told the Senior Manager put in the comments I didn’t have an appointment.

Now my integrity has been attacked. If I just showed up, wouldn’t I expect to wait. And why would I show up an hour before a difficult appointment to get with a Neurosurgeon? Why do I have two calls the day before, saved the number and locations for google maps and added to my calendar?

I contacted customer service again and was told I would be contacted by a regional manager, that didn’t happen either. Now I was emailed that the “Senior Manager” will call me in 24 hours.

Even though I could be driving with LYFT last Friday, no way I will deal with this store. I’ve applied to Uber and will start the process over and cost me a weeks wages, but that’s how strongly I feel about your company and the mistreatment I feel.

I will continue to elevate this up the corporate structure until I reach the CEO. I will also elevate this with LYFT until they offer other options. They email twice a day wanting my inspection.

In my entire life, I’ve never felt so disrespected in my life. This is why I order everything on Amazon, every issue is corrected in 24 hours. I’ve been sent a new item without even having to return the old one. Not once in 15 years have I had a negative experience. I had just one with your company and it was the worse of my l

Oct 5, 2018

by Debey on Tracfone Customer Service

I only gave them 1 star because it wouldn't accept my review without it. have been a StraighTalk (tracfone) customer for over 10 years. I am furious and completely disgusted with the customer support phone service of this company! It doesn't matter when I call, or how many times, I am routed to someone in India or Panama, for whom American English is a 2nd language.I then have to spend hours on the phone because I am constantly having to ask them what they said or correcting them when they can't understand what I have said repeatedly! I have repeatedly asked to speak to customer &/or technical support in the U.S.A. They tell me they have a call center in Miami FL at the corporate office, but that they have no way to transfer me there. This used to be possible. They also said they were filing a complaint escalation and that someone from the Miami Corporate office would call me within 48 hours. NO ONE EVER CALLED! If the money I pay for my family's phone service IN THE UNITED STATES OF AMERICA is not providing AMERICAN JOBS it is time to go back to a land line!!!!!

Oct 3, 2018

by Earl Waddell on Boost mobile customer service

I transferred my service from a boost mobile free phone a Samsung J6 to my new IPhone X I bought from Apple.com. I had to get a new iPhone because I damaged the old one and the Apple store informed me that boost had my phone listed as a locked phone on the Boost site. I’ve tried to get boost to correct the problem that was created by one of their corrupt employees. I went back to the store at 4240 N broad st in Philadelphia but the employee wasn’t there and the new manager couldn't help me. I waiting on the corporate office to contact me

Sep 29, 2018

by Christina Antolino on Bed Bath & Beyond Customer Service

Bed Bath and Beyond Newburgh, NY store #829 should be ashamed of themselves. My 4 year old autistic nephew was crying in the store so my sister escorted him out and the two cashiers at the customer service desk thought it was funny and made fun of him. I went back to to talk to the manager who basically made the situation worse. One of cashier actually threw a pen at me and put her hands in my face. I will never shop in this store again!! I am so upset by this and they will definitely be hearing from me. How can they discriminate against a four year old. They should be embarrassed!! This is unacceptable bed bath & beyond!!

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