I am writing to you as a result of a recent return/refund authorized by PayPal. My initial intention to begin selling on eBay was to establish a small part time business selling new or excellent high quality pre-owned items. In a relatively short period of time I was able to elevate my eBay account status, by selling 18 items at over $1,900. These items ranged from modestly priced to several hundred dollars each.
I was warned by eBay selling friends who encouraged me to build a store on eBay, that dishonest buyers will take advantage of you by returning products in their possession that are defective. I was counseled not to accept returns on any eBay auction. As such I had conducted all my auctions as “no returns accepted.”
Then a problem arose with one item sold: an electric battery charger that I knew its origins and condition (purchased new in the box from the retailer). The “buyer” of this item quickly found fault with the item. He sought at first to be reimbursed the cost by trying to send it to the manufacturer for them to replace the item. When that failed, he wanted various arrangements of return/retain the item/refund. Then out of the blue he assured me via an eBay message that sometimes “shit happens”, his words not mine. The matter seemed to be settled.
Next thing I know he is requesting a full refund through PayPal. He worked the system expertly and PayPal agreed to an item return/refund. The very reason my eBay friends advised me not to accept returns, became evident, when the return item was received.
The item returned was missing components and was not the same item I sent to the “buyer” originally. Prior to shipping the item to the buyer, I placed a small center-punch mark on the bottom side of the battery charger case. This hardly noticeable mark was NOT on the item that was returned to me. As I suspected this less than honest “buyer” sent his previously defective item back to me. I know this because the buyer had disclosed to me earlier in a communication that he had a similar battery charger and it had just “died.”
This experience was a fifty dollar plus loss to my small fledgling business. Not the end of the world, but it did make me pause and rethink my plans of an eBay store. If “NO RETURNS ACCEPTED” is meaningless when you are faced with a practiced dishonest “buyer,” the losses could really add up.
To do eBay well is a time consuming affair. All of the items that I sold on eBay were new or excellent high quality pre-owned. All descriptions and photographs were clear and truthful. This effort to be clear and honest has now been proven to be easily defeated. As such, I have decided to abandon my ambitions of an eBay store and or using PayPal as a means of payment for other business transactions. Effective immediately I am removing all listings from eBay. I won’t be back. I will share this experience with my eBay friends and to others who inquire how my fledgling eBay business is going.
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