Contact Simple Mobile Customer Service

Purchasing the 40gb data refill card for my Simple Mobile hotspot was fast and easy. The digital code was delivered to me within an hour and I was able to add it to my account.

I paid for two phones costing 1100 and they took my money and I never received any phones. They claim it didn’t go thru yet my bank told me it did. And the customer rep was very rude and said he likes to be rude. I called for three days n they kept putting me on hold and the rep even was pushing phone buttons in my ear. This service sucks. How can they steal people money is all I wanna know. poor customer service!

So Disappointed and Disgusted, you guys have the worse customer service ever.
I called on June 23rd 2022 at 10:34 am because my data was slow, knowing that I have the unlimited plan $50 one.
Their agent requested my Phone, Sim and IMEI Numbers, then she said that she solved the issue, however she messed up my account and my service.
Since then, my phone keep getting on and off the network 😒, I bought a new sim card and transferred my number to if, rebooted my phone... did everything they told, and still no Network 😒😤.
This is the last week I with Simple Mobile I'll go somewhere else 😡, I'm done with their nonsense.
I can't make any calls, or text or Data, everything is messed up🙄.
If they want to keep their customers, they should find a professional customer service, people who know what they are doing, not trainees who play with customer's accounts 🙄.

Im so disqusted with this phone service. It has cause me to lose money and now ove lost my job due to the fact Simple mobile had promised me a replacement phone since November of 2021. I jave called them many tes explaining that myself and technical support had determined that simple mobile service was responsible for the data service that i was paying for and never received. I was told by three different reps that i waould receive a phone in 3 to 5 days woth a post dated envelope so i can send the old phone back. I never received a confirmation email about what we had planned nor did the first rep for simple mobile ever create a ticket for me to receive a replacement phone. The sec rep which was suppose to be corporate also agreed to send a replacement phone in 3-5 days with extended service still no mention of me having to send my phone first then they would send a replacement phone. It has now been 2months that i have been promised a replacement phone and i havent received a phone, or confirmation or a tracking number. I called customer service the 8th of January 2022 and was still told i would receive a replacment but this te i got an email saying i had to send my phone first.Now i have no phone, no service, and on top of all that ive missed so much work and important calls that uve been firedfrom my job and simple mobile want me to give them more money to add service in order for me to get a refund. I refuse to do so, i shouldnt have to pay for service when simple mobile has lied time and time again. IT was determined that It was Simple moblie service causing my phone to malfunction and they have not one time taken responsibility for their wrong doing.Nor did they make the efforts to satisfy my situation. I am very mad and hurt that this phone service is treating their customer the way they are andvi feel like futher action against them and my next step is to put this out to America by contact my news company and also contacting a lawyer. Its not okay for a phone company to treat people like nothing or try to correct their faults and making customers fell as if we are lyong about their sevice. Simple mobile should stand by their promise and uphold their part of the agreement. PEOPLE SHOULD BE AWARE THAT IF THEY WANT A HONEST, RELIABLE, TRUSTWORTHY, PHONE COMPANY THAT SIMPLE MOBILE ISNT THE WAY TOO GO. EVEN AFTER TODAYS PHONE CALL TO SIMPLE MOBILE NOTHING WAS RESOLVED AND NOW I HAVE NO PHONE NO SERVICE, AND NOW NO JOB. AND IM JUST DUPPOSE TO WALK AWAY FROM THIS. I DONT THINK SO IM ANGELA TAYLOR FROM BOWLING GREEN KY AND SIMPLE MOBILE WILL BE CONTACT AGAIN BY MY LAWYER AND BY MY LOCAL NEWS STATION. LETS SEE IF THEY WILL BE AS QUITE AS THEY WERE WHEN I CAUGHT THEM UP IN LIES ABOUT MY SERVICE WITH THEM. I SUGGEST THAT EVERYONE SHOULD HAVE SOMEONE THEREWHEN THEY CONTACT SIMPLE MOBILE SO YOU WILL HAVE a second confirmation about your experience when contacting Simple mobile. Thank you disqusted with Simple Mobile in Kentucky

I paid for my service on the 28th of last month and what do they do they take another payment out the first of this month I have called them they promised to send my money back to me and they have not I can't use my phone for nothing I've had it for about 3 years now or longer and this junk even the company is junk it's like do nothing but lie to you once you get your phone it is junk you cannot call out you cannot make nothing no texts no nothing you might be able to use it a quarter out of the month if you're lucky

service is awful, stay away. my sister bought her own phone paid the price cash, yet they locked her phone with them for over 15 months, and they still refusing to unlock her phone. Very Bad Customer services, dishonest company.

I have no service however I have paid my March bill. I called multiple times speaking to Maria and Melanie who put me on hold for at least 30 minutes 1 time and 45 minutes the next time. I believe they thought I would hang up without conducting the survey my phone is still not fixed I am not able to make receive and a text phone calls and they were not intrested in helping me. You have my payment for this month and I am still not able to make or text anything. Having this time of need it is not good to take advantage of people. I need access to my phone to call my love ones and they did not show compassion What interests they could have at least transferred me to someone who could help me. Yet you have my money and I have no service.

excellent service, fast and good prices not late or half an hour

Excellent service very affordable prices high quality customer service 100% recommend