Allstate Insurance Corporate Office Headquarters

They have been good to me try to give me the best rate very polite and professional patient with me I'm old so it takes me a minute to catch on thanks for your help team.

The Allstate Corporation

Tom Wilson, President, Chair and Chief Executive Officer

2775 Sanders Rd, Ste F7

Northbrook, IL 60062

RE: Allstate Motor Club

July 26, 2020



Dear Mr. Wilson,

I have been a member of the Allstate Motor Club according to your company’s records since 2016. I decided to become a member of your plan because at the time I thought it was more affordable and attractive offer than AAA. So, I decided to give your Motor Club a try.

Since being a member, I have been able to use my plan and have had the opportunity to have peace of mind during times of distress because my vehicle was not reliable, and one cannot preplan events. However, this week July 20, 2020, I received a letter stating that as of July 10, 2020 I will no longer be able to have access to your services.

For many years now I have had the roadside assistance labeled in my phone as “my man,” you see as a single female, roadside assistance in times of distress is the only thing a girl can count on. Now, you are taking my only sense of security away from me in times of distress.

It was stated that I am being dismissed from my membership plan due to needing and using your services 28 times in 4 years; however, your letter states you do not have a specified number required, yet you just “choose” to terminate my membership? Exactly, what is the requirements to need roadside assistance, premonitions, brand new vehicles or loads of cash? I am uncertain of what would make a person qualified to use or need your services other than being in distress and having a disabled vehicle for whatever reasons.

I find it very appalling to be dismissed because I needed your services too much? Am I being discriminated against because I drive an older and more mechanically challenged vehicle (s)? Maybe your company should purchase me another vehicle that meets the standards of what would qualify to be a member of your Motor Club since my vehicle does not meet the standards for “distress.”

I find it even more appalling that you would state that customers can have “peace of mind” by using your services, yet you have decided to take away mine by canceling my services? This is false advertisement! You are discriminating against your customers that may be having transportation and financial challenges, because if we were all driving Porsche, Lamborghini, and Rolls Royce, you would not have a job because we know those drivers DO NOT USE YOUR MEMBERSHIP!

So, I do not wish to have my services terminated nor my monies returned. When I was not needing your services for all those months you did not give me a credit for what I could have use but did not. If you need to change your premiums for my services then you need to discover a way to do that but, canceling my services because I need you more is an insult!

Find a way to make it work, and if I decide that your options are not financially feasible for me then I will walk away, but I have been a faithful customer since 2016 and now you want to cancel my services because I drive a mechanically challenged vehicle and that is the business you are in, ludicrous!

Thank you for your assistance and I look forward to my new premium information. And please forward this to whomever if your VP of Roadside Assistance!



Best regards, faithful customer,

Marilyn Creech-Harris

Member id# 338816164

Poor communication, been told 4 different outcomes how a claim is handled.

Was giving 2 different claim numbers in the beginning on a auto accident so been treated like crap on an auto accident that wasnt my husband's fault.

Very sad excuse for an insurance co. Wouldnt reccomend