APS Help Pages

Recently updated on December 20th, 2023 at 05:47 am

APS Help Pages is the best option when trying to contact APS customer service. You can contact via APS Customer FAQ, Forum, and Online Help.

Contact APS Help @ asp.com/us/en/help

Navigate to asp.com/us/en/help. If you have a problem with APS services like a shipping, returns or any another help, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

APS Head Office Contact Number

Corporate Head office address of APS:

400 N 5th St, Phoenix, AZ 85004, United States

For any general inquiries, please contact APS head office number: +1 (602) 371-7171.

General Problems that APS Customers searching for

  • Technical Support
  • Setup service
  • Book appointment
  • Change appointment
  • Cancel service
  • Meter reading

Contacting APS Help Pages

This is the official customer support page of APS, which contains different options for contacting them about a variety of issues.

If you are looking for APS’s best customer help page or FAQ or forum, this is the best entry point.

if that doesn’t work, contact APS directly by calling their customer service number at 602-371-7171.

APS Frequently Asked Questions

How Long Does It Take to Get a New Debit Credit Card from Bank of America?
After you open your Bank of America account, it will take approximately four to six business days for your Bank of America debit card with an embedded chip in the mail. There is no charge on your first Bank of America debit card.

How can I determine which plan is best for me?
Some customers will choose a plan based on their needs or preferences. For example, some customers may choose the Fixed Energy Charge Plan if they cannot or do not want to adjust their energy usage for on-peak and off-peak hours. Customer can review the plans and choose the one that best fits their lifestyle. Change plans anytime by logging in aps.com or by calling our customer care center at 602-371-7171 in metro Phoenix (800-253-9405 other areas).

Where is/are my rebates?

Rebate processing takes 6-8 weeks from the time your contractor submits paperwork to APS. If your rebates are taking longer than expected, or if you just want an update on their status, please contact the department appropriate to your rebate below:

• Home Performance Check-up: 602-371-3636 or email apsinfo@elaz.org
• AC Rebate: email or 888-890-9730 apsinfo@elaz.org
• Smart Thermostat Rebate: 877-576-5272 or email greenteamVM@apsc.com.

How do I contact APS customer service?

Live Chat

Schedule:  Monday – Friday: 07:00 AM – 07:00 PM MST


Customer service: 602-371-7171 (800-253-9405)

available: Mon-Fri 9am-5pm PST

Technical support: 1 (800) 659-2975

(Available 24/7)
Payment Line: 602-371-6555 (866-776-0445)
Website Support: 602-371-5775 (800-659-2975)
Outage Hotline:602-371-3680 (855-688-2437)

(Available 24/7)
Bill questions, concerns, disputes: 602-371-7171 (800-253-9405)

Our teams below are available weekdays from 7:30am to 5pm:

Business Line: 602-371-6767 (800-253-9407)
Solar Line: 602-216-0318 (800-659-8148)
Construction Helpline: 602-371-6140
Careers: 602-250-2101

What payment options does APS have?

The following payment methods are available:

  • Online Payment
  • By Phone
  • Mobile app
  • By Mail
  • In Personal
  • AutoPay

Other Ways to Contact APS

APS All Contacts
APS Phone Number
Live Chat support of APS
APS Customer Service

APS Customer Reviews

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