Recently after directly trying to arrange for a room for the weekend, The lady working was great, there was availability, keep in mind we’ve rented at this same hotel several times in the past, I handed her my I’d, and my boyfriend handed her his debit card, she looked at it, smiled and said she’d need his is as well, the moment she looked down at his I.d, the woman immediately turned cold and refused us the room. She became very short and said we had a debit card and they only accept discover and American Express. Puzzled my bf said he had a cc if that’s what she needed nd she refused and said they only accept major credit cards and she could not take his visa cc. We mentioned we had an account and if she could look us up that we had stayed there many times prior and she just looked at us. We were so very insulted like if we weren’t good enough. That’s how she made us feel!! I told her visa and MasterCard are both major credit cards and asked her what would be the difference if we indirectly reserved the room and paid for it online like we had done before and she rudely replied she can’t let us stay there unless we have discover card or American Express! I have never been treated this way ever! My boyfriend is a very well respected professional and we were both just astonished by this woman! I’ve never been so embarrassed in all my life!! She was rude and short and made us feel dumb!! Very unprofessional! No customer service or even effort! Best western provides a rewards cc that is MASTERCARD!!!! I’ve emailed a complaint, never heard back anything! We were insulted and felt belittled! Thanks best western!
I had the MISFORTUNE of staying at the Best Western Premier Toronto Airport Carlingview Hotel on the night of 26 January 2019.
First impression on entry, not impressed. We arrived on a late flight and were leaving early in the morning of the 27th.
Checked in and were given Room #517. Hallways to our room were not clean. This was not a one day of foot traffic and normal accumulation from usage.
Upon entry to our room we observed the floors were not just dirty but disgustingly dirty not having been cleaned for several days even wit some unknown product stuck to the floor possibly gum and just general uncleanliness.
As we were only staying a few hours we decided to get a couple hours of sleep.
When my wife pulled back the sheets and covers on the bed we found large stains on the sheets although they appeared to be relatively clean. These sheets were thread bare and you could see right through them. The bathroom was not much better with hair and water stains in the sink.
At this time a screaming fight broke out in the hall. This happened on three occasions through the next 4 hours. There was also a loud verbal disagreement between cleaning staff whose supply room was directly opposite our room.
Our complaints to desk staff in the morning were met with indifference and a whatever attitude. No offer of apology or request for details.
$200 to stay for 4 hours in this filth?
Best Western was chosen because of previous stays in other cities but this will be my last stay at a Best Western.
Hi my name is roger shaw I am a gold member number 6006637390107787
I swear the first thing you all say is we appreciate you for being a gold member and spending. You’re money with us..... and then I get robbed!!
I have many complaints numbers on file concerning left items that was recovered by best western personnel and then later on stolen by best western personnel! I was told I would be accommodated for the lost of those items since it was located behind best westerns desk however I only received a partial payment and only after waiting almost a month! Customer service was contacted again and notified about the situation and I booked a night also on the same day (which is the last time I stayed at best western) she notified me that she contacted the hotel chain and they said they had issued it and it could talk 7-10 days to receive it! I said ok got off the phone well my wife did (Erica Shaw). Weeks go by and low and behold no payment! So once again customer service was contacted and we were put on hold for a very long time like always and when they came back on the line said that the hotel chain said they didn’t send the payment because we had already picked up said items! 😂😂😂😂 we notified the rep that could not be possible and that we had spoken with another rep who said the same chain had said they had sent our other partial payment! The rep basically sided with the chain I asked for a manager and at the point began to lose my cool! Why lie on a loyal customer especially one you have stolen from and partially paid? That’s not professional correct or morally correct by anyone’s standard! To top it off everytime I call I get the same response when they Borodin is of the payment we will call you personally!!! I ask about accommodated for being delayed lied on and partiallly paid since I am after all a gold member! But instead get the response oh it’s are policy that lost blah blah blah..............can’t be responsible land I remind them that it was stolen by their staff and I was partially paid. After not receiving a call from whoever was supposed to call I called back on a weekend and spoke to the weekend supervisor 🧐🤔😬👀 boy is he unprofessional and unqualified but never mind that I don’t think he knows what customer service is! I think he believes he’s my father the way he tried to tell me what he was and wasn’t going to do like let me speak to someone higher or equal power like give me his supervisor name so he got very unprofessional and pushy and directive about my money and got a good cussing which I believe he very much deserved as so many others who lied on me and denied my right to be accommodated for stolen item lost time made up lies and unhelpful customer service reps. I hung up and tried again and a guy named John answered 16981 and he wasn’t much different after being briefed by his supervisor I’m guessing same one that deny me my rights and was pushy and rude. Same one promised to contact us (now this is a supervisor) when the payment was paid and did not. So he basically got the same reaction from me about my money time etc as the last guy! A week and some time has went by and Now I’m contacting you all through email to notify you that I want all my issues resolved and in an orderly fashion! I am copying this message and posting to your pages to notify everyone that everyone isn’t treated fairly and that customer service is reluctant to correct arising problems. If not I will not be a part of the membership and will never stay at one of your chain of hotels!
Erica Shaw 3252017477
Roger Shaw 3252013299
I'm having trouble with hotel in Lafayette. My credit card was charged 3 x's, the manager Douglas was suppose call me back for a 2nd day and has not done so, so I called the Hotel this morning for the pass 2 hour, no one is answering the phone and the voice is stating ext not valid and you are being transfer to the operator and no one is answering, so could some call me at 504-236-2855. Upon check -in the staff was rude, the air did not work, and the rooms had an odor. My receipt from the hotel is $224.88 for my stay but my credit card was charge $224.88 three times. The phone at the hotel 337-235-1367
I hope this matter can resolve quickly.
Phone number: +1-602-957-4200
Hours: Mon-Fri 7:00 a.m. to 8:00 p.m. Sat-Sun 8:30 a.m. to 5:00 p.m.
Best Western Corporate Office Address
Best Western International, Inc., 6201 N 24th Parkway, Phoenix, Arizona 85016, United States