The only reason I gave Boost one star because conning me into giving them at least one otherwise I would not have provided them with a star. Please do not patronize this service. This company is a boot-leg, lying, good for nothing cesspool. The service reminds me of the low budget movie," I Got the Hook Up"!!! I purchase two iPhones in December for my daughters. Last month I received absolutely no service and yes, I did pay my bill. I called once per week, only to be told everytime that they are switching to 5G and please allow them 72 hours to work on the towers in my area. This went on for the enire month of July. At the end of the month I was tols I would receive a $20 credit towards my next phone bill. ow why would I pay next month's bill if I haven't recived service for the month of July??!! I attempted to switch to MetroPcs only to be told I could not use my phone because Boost mobile phones are locked. How is that possible when I paid the full amount for my phones? I called to have my phones to be unlock only to be told I have to wait for a year and also have service with them for that year in order to have the phone that I paid in full for unlock. After fussing, I was told by a representative that I could contact Apple to have it unlocked because they were the rightful owners. When I spoke to an Apple representative they said they have no clue what Boost is talking about. She said she an restore it once they have unlocked it, but Boost has to unlock it. So they completely lied to me just to get me off of the phone. The phone company is built on lies, thriving off of and swindling people out of their money. This copany doesn't even have a coporate number available!!! Absolutely rediculous! This company sucks!!!

Been a customer for 9 years. On 10/1/19 my ohone stop get and making phone calls and text messages. Called customer service and was told "They had a service outagein my area". A week later on 10/7/19 called again cause still wasnt receiving or able to make phone calls and text messages. Was told then that " Boost was upgrading towers". "That they would send an urgent ticket in to engineer". On 10/8/19 i called in again for same issues and was told at that point " They are upgrading towers to 5G network and time line for finish is unknown". "All the time would be compensated to my next bill". Problem with this whole thing, Im handicapped, I depend on my phone to eat 2 of 3 meals a day as im by myself. Also need medical procedures done through out the day. Non of which I have been able to do for 8 days going on 9, as i cant call and schedule those appointments daily. Never got any warning that this was going to happen. No time frame as to when it will be complete. Customer service is a joke. The supervisors lie, saying whatever they need to to get you off the phone. Cant talk to anyone at corporate office. Not to mention the only country in the world with 5G is China. Here in the USA we have some 4G and mostly 3G networks. Not to mention long before a smaller company like Sprit/Boost would upgrade to 5G, bigger companies like AT&T and Verizon would upgrade theres first. So Im assuming this was just a story to make me feel good, by customer service. BOOST LET ME BE CLEAR ON THIS, YOU HAVE NOW LOST A VALUED CUSTOMER!

I have a complaint to make! This Ashtabula store down on lake ave in the save-a-lots plaza is ridiculous!! They just hang out side of the store half the time and have there car club people hang out in front of all the businesses down there and they use foul language all the time and customers to the other businesses are offended by it... This plaza is a place of businesses not a hang out for there car club people and there thug friends to hang out!!!!

I've been a loyal customer for over 10 years for the past 3 months I've been without of them because bright star has sent me a phone that does not work for the 4th time now I'm being told by a Steve for Frank s at 12:47 p.m. today is supervisor on the floor that I am not going to receive another phone I want to know what's going on with my account I have been making my cell phone payment I've been making my insurance payment and I'm not being treated like a loyal customer I've been treated like a piece of trash

RUN, RUN, RUN... Do not even stop to stretch The worst service and an even horrible customer service. BoostMobile do NOT care about the customers that are keeping them in business. I will be changing to another phone service ASAP. Somewhere that actually cares about their customers. A lot of money wasted on this company!!

Boost Mobile customer service do not care about their customers they will not help you in no kind of way they don't know what unlimited is they slow your internet down that cut your phone calls short this is the worst cell phone provider I have ever been with in my life they need to be shut down and completely put out a business there ain't no count for them they are not any stars they are the worst you just can't do anything with these people I hate Boost Mobile they will not do anything for you and they don't care. And they won't even let me put my complaint in without giving them a rating and they don't get no rating for me they are below star status and I had to Mark status for them so I'll go ahead and Matt the last star but they don't even worth that

You sold me a phone with a small chip and you can’t hear out of the ear piece. I spend 3 1/2 hours back and forth between your customer service “manager” and your repair center and both say their hands are tide! How could you do that to a customer. I only want what I paid for. Why don’t you check the phone before you send it to a customer? You sent it to me with a screen protector that was lifting. When I remove it a chip is present. In addition you can’t hear if you put the phone to your ear. You make me jump through hoops for spending my hard earned money? Are you serious. What happened to doing the right thing. I would hope after reading this you contact me. I am so frustrated and disappointed. Because I have too, you get one star. Buyer beware.

I PURCHASED A STLYLO 4, LG PHONE A FEW MONTHS AGO... IT STARTED GIVING ME TROUBLE... THE CUST. SUPERVISOR OF TECH. SUPORT SUGGESTED I SEND THE PHONE BK. ... GAVE ME THE ADDRESS, AND SAID UPON RECIEVING MY PHONE AT THE ADDRESS GIVEN TO ME, A. NEW PHONE WOULD BE SENT TO ME, IMMEDIATELY.... WELL THAT WAS A MONTH AGO, AND I HAVE NO PHONE PLUS AM BEING ASKED TO PAY FOR MONTHLY SERVICE, BUT HAVE NO PHONE TO USE SERVICE WITH.... WOW! BOOST & SPRINT DON'T NEED A GUN TO STEAL MONEY!!! THEY SIMPLY USE CELL PHONE SERVICE, AND ASSUME EVERYONE IS STUPID ENOUGH TO ALLOW THEM TO DO SO..... YO! BOOST!! NOT ME!!!!! VERY, VERY SINCERLY..... WILLZAHN1045@GMAIL.COM. / BOOST PH. NO.# 410-258-9835

This is the most scamy from over seas ran company. Paid cash money for a phone and switched after 3 months of horrible service. Now they wont unlock my phone saying it has to be a year!!! Scam services. Phone service dropped everyday and one day i couldnt dial or accept calls.

I HAD EXPERIENCED SO I THOUGHT GREAT SERVICE UNTIL I REALIZED WHEN MY PHONE ACTIVATED ALL THE REP TOLD ME WAS A LIE THT ALL MY SERIVICESBI HVE PRIOR TO PORTING WIL REMAIN THE SAME SWITCHING OVER ..NO LIE LIES LIES ..

#2 MY INTERNERT SIGNAL IS CRAPPY AMD DROP ALL CALL N NO SIGNAL EVRYWHR I GO I CONSTANTLY GET ERROR MESSAGE THT SAYS IM NOT REGISTERD ON A VALID NETWORK / IT WILL HV A X AT TOP AND I HVE TO KEEP REBOOTING MY PHONE. IF I DONT STAY CONNECTED TO WIFI I DONT GET SIGNAL..I DONT RECEIVE MESSAGE OR CALLS .

MY PHONE NEVER (AND IM VERY POPULAR SO IT NOT NORMAL FORME NT TO HV CALL OR TEXTS . I CONTACTES CUSTOEMR SUPPORT THEY DONT DO CRAP ABOUT IT ..I TOLD THEM MY PHONE GETS HOT ...AND THE CREEN PAGE THT WILL BE OPEN WILL MINIMIZE ON OT OWN AMD JUST KEEP FLASHING AND IT FREZZES ..... I SHOULDNT HV TO PAY INS DEDUCTABLE FOR A CRAP PHOEN I GOT FROM DAY ONE..ALSO IF IM ON A CALLL I CANT BROWSSE WEB AT SAME TIME I WOULD LIKE TO BE OMPENSATED WITH A NEW PHONE ....OR IM GOING BK YO MY OTHER PROVIDER ..WOULD NEVER RECOMEND BOOST