Boost mobile customer service, headquarters and phone numbers

Boost mobile home delivery service sucks. I ordered LG K51 online. Boost used fedex for delivery. Fedex delivered to wrong address. Boost moble believed fedex tracking which said delivered to my address. It was not delivered to my address. I requested refund from boost mobile. Rep from boost told me i had to go to local authorities and file a theft report in order to get refund. In other words, boost mobile demanded that i file a false statement with law enforcement for a refund!! What nerve and so much dishonesty coming from BOOST MOBILE. I never got the refund because i refuse to lie.

My name is Judith Ramsey and I have been with Boost Mobile for over a year now. We was told that boost had merged with T mobile and that we needed the t mobile Sim card to get better service. Since my boyfriend was there getting the Sim cards he paid the monthly bill of $ 91.Problem is our phones said emergency calls only . We have talked to several associates of Boost about a refund so we could go to another phone service that would work at my house.
She told us that she was going to take us off the family plan so that they couldn't take the money since we didn't pay enough for any thing but the family plan.and for us to go to ppd@sprint.com ,send them a copy of the receipt and they would issue a refund.
Only to find out they took the the money and suspended both my accounts so I couldn't. Then they gave me one account pin but refused to give me mine unless I paid $13 pending on my account. Meanwhile I am screwed out of a phone number I have had for 30 years plus $91. If you can't help me please give me a number to someone who can . Please call me @ 2057530726. I am totally not happy about boost/t mobile right now.
Thank you,
Judith Ramsey

I never got my refund of $79.50. I sent back the broken phone and they got it. They sent me a replacement phone cause i had insurance but they never gave me my refund. I have the UPS copy i sent it in January and someone got it there. I contacted the BBB. Thanks

I bought a new phone in December. In January, when I would "try" to make a call, I would receive the message , call is restricted". I couldn't get or receive texts or calls. I did some research and read I should change the sim, which I did. Long story short didn't work. Thinking it was a phone malfunction, I purchased a new one, same issue. Took it to Boost , the girl set it up, said it was working, great! No, it was not, which I didn't realize til a week later as I was on vacation and left my phone at home, accidentally. When I returned home, I took my phone again to a Boost store, and after the girl at the counter called the customer service number.....WHAT?!?!?! , and after thirty minutes, I'm told they're doing tower maintenance, and they don't know how long it'll be , again, WHAT?!?! , oh, after she said my bill was due and I paid it! My son and I are on the family plan, his phone works fine, I'm the main number. We live at the same address but they said each phone pings off different towers! Am I mistaken, or does that depend on the area, not the phone! My phone does NOTHING! Even at home with my wifi, says no internet connection. Needless to say, I'm looking for another provider! Bullshit!

While out of town my iPhone was ruined. I ordered a new iPhone 8. When I arrived home and went to activate it first the nim-wit told me it would take 24 hrs. Then I was asked about dropping my plan and I said no. They he said he had to delete my account and put it back in. Still nothing .. I called in all 5 times last night and went without a cell. All I wanted to do was activate my new cell. Then I’m told money has to be added ! My bill is paid. Now they tell me I have the remaining days 14 credited to my account and to make a payment. I’m paid thru the 25th. They said it’s because I upgraded to nationwide! Are they kidding me !?? You lost me!! I’m going somewhere else. I paid my bill and because ur end screwed up you want me to pay more? NO I didn’t ask and wasn’t told about upgrading and ur just treating me like I’m stupid! Keep it the lying boost customers are dropping like flies!

I paid my bill ahead of time but cancelled service with them because my lines werent properly working prior to the tornado in my area. I called to get my money back.Guess what they stole $107 from me just because supposedly they cant find my profile on there data base. But then again they can find my debit card on there files. Go figure right. Even called the supervisor didnt want to give my money back. Lawsuit

ATTN: beware of boostmobile as your cell company I have 3 phones with UNLIMITED data, talk, and text BUT UNLIMITED IS NOT UNLIMITED GO FIGURE I pay for UNLIMITED but because I reached some number in their head I have reduced data that can't run anything they are thieves taking advantage of people and saying pay $5 more a month and we will raise your speed back NO WAY BOOSTMOBILE this 10 plus year customer is switching to a better company this week! To me boost is extorting costumers for more money during a Global Pandemic.

Its total bullshit is what it is. 2 hours late on paying my.bill in the middle of a pandemic(not two days or the two months the other legit carriers offer), they shut my phone down completely including my ability to call 611 to pay the bill. This causes me to have to walk out(havent driven since i btoke my back) to the store in the middle of a freezing rain storm. I get to the store, only to find its been closed and garage locked for 11 days(essential).

So, I spoke to a local shop keeper and he let me use his landline to call and pay my bill(real nice guy). Paid the bill and service not restored. He connected my phone to his wifi and i tried contacting them without success cause now they are in the middle of a pandemic and not answering the phone. This fiasco kept me out for 5 hours and put me in bed for a week and a half.

A week in, i get a message stating that my unlimited data had surpassed its usuage and they were slowing my phone down. Not a chance! They had also sent me a message in March stating that they were giving 20gs of hotspot which i did not use in March becayse it was not there. Again in April, same shit! So now the phones at a crawl and i have no hot spot(as oer usual, shut down at 85% usage)

Now, Im livid , so i call the "united nations", as we all know there are no English speaking folks in customer service. I persevered til i got someone on the phone. Beung called a liar is the norm with these folks. They told me i used up my hot spot. Bullshit! And never used any of what they said, but they told me if i pay my bill now(not due for 11 days) that in May I can use my May hotspot. Oh swell! I am very well versed in my expletives and i was on a roll. They said they would return my data speeds and yawl know that didnt happen. So, lets see how long i can chill to avoid an aneurysm and resume. I bought this phone through them and its locked to them for a year. If its true that Dish has taken over this company along with several others, might have to bite the bullet and go with Verizon cause as others have already stated,,,,BOOST SUCKS!!!.

*Oh, and i called the FCC last week, no help there.They said that they are getting alot of calls about Boost Mobile and that they are the one provider that did not promise any help during the pandemic. You know, like exrra hot spot while the kids are home having their instruction online. Not in this house they arent.

I've been a boost customer for years. I got my grandson a phone under the installment plan. The for was lost, but I have insurance on it. I tried to get the phone replaced, but because I didn't remember the pin they said it was nothing they could do. I am the primary account holder. It's ridiculous that I have to pay for a phone that I don't have anymore. I'm thinking about switching carriers but am still obligated to pay for something that's not being use. Whats the use of being the primary account holder if you can't change anything. Customer service is horrible.

Couldn’t rate lower than one star. Terrible customer service, I bought 2 brand new iPhone 7s in November 2019 in CALIFORNIA. The first week I bought them I had problems making and receiving calls. Called customer service who gave me some ## Numbers to reset my phone. Worked for a day then the problem continued. Traveled to LAS VEGAS NEVADA, no phone signal the wholeeee way SO NO GPS! Very nerve racking once I had to connect to public WiFi in order to do anything with my phone. Thanksgiving, Christmas, even news years my phone was with no service!! Couldn’t make incoming or outgoing calls it would connect me to Verizon. I’ve called customer service over 100+ times to get this service fixed. Basically I bought 2 iPhones with no service for $500 plus pay $100 a month for service I CAN NOT USE. I’ve talked to a supervisor who credited my $20... she original told me to call back each time I had the problem. Call on Christmas couldn’t contact my family. Boost mobile was surprisingly Open I Was PROMISED credit each interaction but never received. The we’re supposed to start a investigation on why I haven’t received compensation for boost mobiles mistake. I had boost mobile prior to these phone never had a problem. Now I’m forced to guess when my phones gonna work or not. Phone service and customer service is ridiculous. Very unpleased customer!!!!!!!