I have changed SERVICE FROM CRICKET WIRELESS in November 2018 to Boost mobile. Little did I know at the time I would be in for the BIGGEST DISAPPOINTED, AND MAJOR nightmare and the worse experience I have ever had in a cell phone service! I have constantly daily more than 10 times a day and every day call boost Mobile to troubleshoot and complain about my data connection not working! It's become a routine for me unfortunately! And it's been a major headache and extremely frustrating situation! I DO NOT RECOMMEND THIS UNRELIABLE SCAM COMPANY AT ALL TO ANYONE! I REGRET CHANGING MY SERVICE FROM CRICKET WIRELESS TO BOOST .. JUST THROWING YOUR MONEY IN THE TRASH FULL OF SHIT! Cricket wireless service is so much better than Boost Mobile I wish I would have continued my service with Cricket! I really do not give a 1 Star rating .. 0 stars
Right now I am just seriously angry. I have been with Boost since 2002. Never had an issue. I have loved Boost. Recommended them to everyone.
I bought a LG Stylo 2 when they first came out and got insurance on it. I have paid well over an iPhone cost in insurance already.
3 days ago my phone fell and not only did the screen protector shatter, but so did the main screen. Even with insurance they charged me $50 for a replacement phone. THE SAME PHONE.
I get the replacement phone today and not only is it used, but it is damaged! I was like wtf!!!
I spent 2 hours on the phone trying to get through to someone with no luck. All of it just automation. I went into a local Boost Store and their rep there even tried to help me. She was so kind.
I have decided that paying the insurance is not even worth it anymore. Theygot 2 years of $7 and $50 more for a phone they do not even make anymore.
In the end, we are the ones getting robbed. I used to recommend Boost to everyone. I bet I won't anymore.
Worst customer service. Worst service will be switching and will never recommend.
I've had two lines without service for 6 days this month and 10 days in December because Boost is "enhancing their towers," whatever that means. Everything was fine while the lines had roaming minutes, but when those ran out my elderly mother and her ill sister had no phone service unless they got in the car and drove until they reached an area with working towers. I called to complain and Boost's customer service acknowledged that service was out but said we can restart your plan, so at least the roaming minutes would kick back in with the new start date and those should last until the towers were "enhanced." So in good faith I went ahead and paid for a new month, thinking everything would be fine. Well roaming never came back on, so after six days I moved all three lines to another carrier because no one can be expected to go without phone service for that length of time. Then I called Boost for a refund, prorated or not, since they had not delivered the service they promised and I hadn't even run out of days covered with the first month's payment. I really didn't want to change carriers, since other than the two problems in December and now, I had been quite satisfied with Boost, but I had no choice. Now they think they aren't going to refund my money, even for the second month, and refuse to give me contact information for their corporate offices to call and chew someone out. Again, I was willing to in good faith pay for the extra month to get more roaming minutes in addition to the month I had already paid. I still had 11 days left for first month that I was willing to forfeit, understanding they possibly wouldn't want to refund that, but to not refund the second month that Boost asked me to pre-pay to restart the roaming minutes is essentially theft. It may only be $121, but I'll be damned if I'm going to just let Boost have it. They want me to go dispute it with my bank to see if they will give it back to me, and the bank would with a credit card but not a debit card, since that's the equivalent of paying with cash. I've already spent enough time dealing with this. We can arbitrate and Boost can pay those costs, or I can file in small claims court here for $70 and they can have the expense of a lawyer defending that. Wouldn't it would be simpler and make better business sense to just refund my money and have me go away? I really just want to rip somebody at Boost or Sprint corporate a new asshole before I do anything else. There is no excuse for Boost to think they can just keep money for services they have not provided. That's fraud, and I'm not going to let them get away with it.
I just bought another phone from Boost and it was cracked when I bought the phone. I took it back to the store on 3421 Murchison rd in fayetteville nc and told them that the phone was cracked they said sorry. So i called boost directly they said that boost doesn't repesent boost. What the hell it was a boost store a boost dealer. Dumb ass people.
Corporate Headquarters: 1-949-748-3200
good info. boost mobile wtf.
I have been trying to resolve a issue with boost mobile now for 72 hours they have told me the same they do not have a corporate office and if you want to make a complaint you have to talk to a customer service rep or supervisor who is outsourced in another country with no knowledge of our country laws and no respect for there customer. I have reached out to state agencies like BBB and consumer affairs. I also found out that there is no number for there corporate office, however when I had exhausted all options I found There Vice President David Kim who is the Prepaid fields Sales distribution and operations manage. He is out of LAs Vegas NEvada and his contact information is public on google. I hope he can assit with the horrible customer service and boost policies.
This is the most disorganized company I have ever had phone service through. Rude unprofessional and entitled. They do not have managers just customer service agents that pretend to have a title. Do not ever get boost Mobile as your phone company. Plain and simple they SuCK
💩I repeat there is no corporate number for boost mobile. This is just a decoy of a number and just route you to the customer service department and then you ask them if they can transfer you to a corporate they say they dont have such department. This is a fradulent business. I have a huge problem with this company. I do not get no service at my house or my parents house and every time someone calls me the calls drop or goes to voicemail. I just moved from cricket to boost. Then I get transfered to these overseas representatives that dont care. And it was the worst service I have ever dealt with any phone service. Im gonna move back to cricket because they are the far the best in no contract lines. I want my refund.
Phone number: 1-888-266-7848
Hours: Mon-Fri: 4am - 8pm PST, Sat & Sun: 4am - 7pm PST
Boost mobile Corporate Office Address
6591 Irvine Center Dr #100, Irvine, CA 92618, USA