Its total bullshit is what it is. 2 hours late on paying my.bill in the middle of a pandemic(not two days or the two months the other legit carriers offer), they shut my phone down completely including my ability to call 611 to pay the bill. This causes me to have to walk out(havent driven since i btoke my back) to the store in the middle of a freezing rain storm. I get to the store, only to find its been closed and garage locked for 11 days(essential).

So, I spoke to a local shop keeper and he let me use his landline to call and pay my bill(real nice guy). Paid the bill and service not restored. He connected my phone to his wifi and i tried contacting them without success cause now they are in the middle of a pandemic and not answering the phone. This fiasco kept me out for 5 hours and put me in bed for a week and a half.

A week in, i get a message stating that my unlimited data had surpassed its usuage and they were slowing my phone down. Not a chance! They had also sent me a message in March stating that they were giving 20gs of hotspot which i did not use in March becayse it was not there. Again in April, same shit! So now the phones at a crawl and i have no hot spot(as oer usual, shut down at 85% usage)

Now, Im livid , so i call the "united nations", as we all know there are no English speaking folks in customer service. I persevered til i got someone on the phone. Beung called a liar is the norm with these folks. They told me i used up my hot spot. Bullshit! And never used any of what they said, but they told me if i pay my bill now(not due for 11 days) that in May I can use my May hotspot. Oh swell! I am very well versed in my expletives and i was on a roll. They said they would return my data speeds and yawl know that didnt happen. So, lets see how long i can chill to avoid an aneurysm and resume. I bought this phone through them and its locked to them for a year. If its true that Dish has taken over this company along with several others, might have to bite the bullet and go with Verizon cause as others have already stated,,,,BOOST SUCKS!!!.

*Oh, and i called the FCC last week, no help there.They said that they are getting alot of calls about Boost Mobile and that they are the one provider that did not promise any help during the pandemic. You know, like exrra hot spot while the kids are home having their instruction online. Not in this house they arent.

I've been a boost customer for years. I got my grandson a phone under the installment plan. The for was lost, but I have insurance on it. I tried to get the phone replaced, but because I didn't remember the pin they said it was nothing they could do. I am the primary account holder. It's ridiculous that I have to pay for a phone that I don't have anymore. I'm thinking about switching carriers but am still obligated to pay for something that's not being use. Whats the use of being the primary account holder if you can't change anything. Customer service is horrible.

Couldn’t rate lower than one star. Terrible customer service, I bought 2 brand new iPhone 7s in November 2019 in CALIFORNIA. The first week I bought them I had problems making and receiving calls. Called customer service who gave me some ## Numbers to reset my phone. Worked for a day then the problem continued. Traveled to LAS VEGAS NEVADA, no phone signal the wholeeee way SO NO GPS! Very nerve racking once I had to connect to public WiFi in order to do anything with my phone. Thanksgiving, Christmas, even news years my phone was with no service!! Couldn’t make incoming or outgoing calls it would connect me to Verizon. I’ve called customer service over 100+ times to get this service fixed. Basically I bought 2 iPhones with no service for $500 plus pay $100 a month for service I CAN NOT USE. I’ve talked to a supervisor who credited my $20... she original told me to call back each time I had the problem. Call on Christmas couldn’t contact my family. Boost mobile was surprisingly Open I Was PROMISED credit each interaction but never received. The we’re supposed to start a investigation on why I haven’t received compensation for boost mobiles mistake. I had boost mobile prior to these phone never had a problem. Now I’m forced to guess when my phones gonna work or not. Phone service and customer service is ridiculous. Very unpleased customer!!!!!!!

Long story short, horrible customer service, horrible service...

Boost sucks very much.in having issue with my phone there refuse to help me with my phone. Bunch bs. I was force to switch from virgin mobile had that service for 15yrs i broke me phone i had to get another service they suck ass

BOOST MOBILE IN MESQUITE & DALLAS TEXAS ENTIRELY IS A HORRIBLE COMPANY AND THEY STILE $100 FROM ME AFTER PAYING MY BILL ON DECEMBER 16,2019 50 GB FOR MY COOLPAD HOT SPOT BY THE TIME I MADE IT HOME ALL 50 GB HAD BEENUSED ACCORDING TO BOOST CUSTOMER SERVICE. SO PAY ANOTHER $50. I WENT STORE TO STORE AND EACH LOCATION DID NOT HAVE A CLUE OF WHO TO CALL OR WHAT DEPARTMENT TO REFER ME TO TO GET A REFUND. BOOST MOBILE SUCKS!!!!!!

I prefer to give "boost mobile" no stars, not because of their service, which i know nothing about, and which i intend to never patronize because of one thing. I saw one of their latest tv ads, in which there were mostly minority women in orange jump suits, obviously depicted as convicts, a man cast as, apparently a pimp, an an obese black woman, who it seems, is cast as either a prison guard, or law enforcement officer. This ad is heavy on symbolism, and stereotyping members of minorities, and the law enforcement community. Why? I ask: does boost mobile really think it can endear itself to the average American Citizen, and families with such symbolism featuring crime, prostitution, and criminals? And with it's stereotyping of minorities, and the law enforcement, and/or correctional communities? In other words, with "such garbage". By the way, until i did research on this commercial, i did not know who "pitbull" was, i am proud to say, and based on the way he is obviously content to be cast in the ad. I don't wish to know anything more about. Who is "boost mobile" getting its advice from for advertising? And who pitched this idea to the corporate heads? Very unfortunate, and sorely out of touch they all are for putting this morally putrid representation in view of American families.

I have been a Boost Mobile customer with the same phone number for over 7 years now. Myrtle Beach's whole district seems to cover for the main store on 3rd Avenue South.



I went to upgrade my phone and the representative, Karen, offered an accessory 'package' for a 'discounted price' so I liked holster case look, I agreed. A wireless charger and an extra cable was included in the 'package' as well as a screen protector.



While I waited (right in front of Karen) to pay for the product, she activated the new phone AND incorrectly put on the screen protector. After realizing she already changed everything without saying a word to me, I disappointingly paid for it and left, but not before she told me to come back 'the next day' because they are out of the extra chargers.



She seemed to have some issues with the screen. When I finally went to use it, I needed to press a little hard on the screen for it to work. The screen fell off and i had to put it back on.



I had some issues with setting up my new phone since i didnt have the data to on my old phone to back it up. I went to the mall and soon after realized that the holster and case keeps getting stuck in certain directions making it extremely hard to clip on, or, if you put it in the other way, extremely hard to unclip. I literally had to remove the entire holster from my belt every time i wanted or needed to remove the magnetic case (part of the holster) from the holster.



When I got home and plugged in the wireless charger, it did not charge. After googling this issue for several minutes, it turns out that the magnetic case for the holster does not work with the wireless charging (electromagnet or something) and so I had to remove the phone from its case to charge it on the wireless charger.



When I came back 'the next day' like I was told to do, a different young lady said there were no chargers and to come back the next day. When I mentioned the defects, she told me their return policy on accessories only allows for exchanges. So, even though it was defective (and it's the only kind of holster case they carry), I could only exchange it for something I did not want.



I continued to go back every day just to hear the same thing. One day a young man named Sebastian was there and he said he did not know what was going on. Still there were no chargers.



I started calling instead of wasting time and gas but either nobody would answer the phone or they would just repeat the same things. They said the manager would call me back. That never happened.



Eventually, I started giving up because when nothing changed. After a few days of not calling, I called and they claimed a charger with my name on it was there for over a week but that was not true. I waited a for the manager to call again but after over month, still no call.



I called the corporate office but it takes forever to reach a person who understands english and when they do, the just say they'll file a report...



Today, I called but no answer. I called other stores in the same region. Eventually, someone picked up saying they cannot give ANY information on the managers OR regional managers, etc; not even a name. They had the main stire call back. It happened to be the same store I had the issue at. I was told that nothing has changed:



Defective products do not warrant returns.

When a charger is available I can get it.

The store manager (Rosie) will call me back...



This has been going on for 3 months now. I might switch companies...

I bought a Galaxy S6 from a store. The guys working didn’t activate it in the store for some reason. Needless to say I tried to activate it and it failed every time. I use to build Apple products so something like this is a cake walk for me. Upon checking to make sure the SIM card was inserted properly I noticed it wasn’t even a Boost/Sprint SIM card. Needless to say I got everything together and took it back to the store. The same guys who sold me the phone were there when I went to return the phone. They weren’t too thrilled to see me again, but they also weren’t very shocked that the phone didn’t work either. The rude and demeaning behavior was appalling. Considering there were other customers in the store and they were talking to me the way that they were I’m not sure that I’ve ever been more embarrassed. My biggest concern is my little girl having separation anxiety now cannot contact me and apparently I have to wait a week or more for the refund. As well as my job at risk now too. This seals the deal for me. I have had multiple accounts in place for years but as I said the seal the deal unless I get my money now. If y’all happen to go past the 3100 block of new cut Road stay away from that big store unless you wanna wait a week or more for your money deal with the rudeness from imbeciles that make a good product and a good company have a bad name.

Why cant i be on my phone talking an be on the internet if I can't fix these problems I'm going to switch phone carriers to MetroPCS