Cheddars Corporate Office and Headquarters

My family and I went to Cheddars #2027 on 2801 Texas Sage Trail in Fort Worth to celebrate my daughter's 22nd birthday. She and her boyfriend got there first and ordered an appetizer. We got there a few minutes later. The restaurant was not busy at all. Our waiter was nice enough. We all placed our order and had water to drink. There were six people in our party.

We all got our food. My daughter's boyfriend ordered his burger with no onions. When he got his burger it had onions on it. He didn't say anything since they were the crispy kind and he could tolerate them. My daughter ordered her sandwich with no cheese but when she got it the sandwich had cheese on it. Again, she didn't say anything because she could just scrape the cheese off. The menu states that burgers are cooked medium well. If you want it cooked a different way you have to specify. Well, when I ordered I told the waiter that I wanted my burger cooked WELL DONE. Pretty simple, right? I put all the fixings on my burger and cut it in half. It was pink! Yuck! My family had already started eating by this time. When the waiter finally came by again I told him it wasn't cooked well done and asked him to send it back. He apologized and asked if anyone wanted to eat that burger otherwise it would be taken away and I assumed thrown away. My son and daughter's boyfriend split it.

The waiter asked if we needed anything else and we all told him we needed more water. He had another employee help bring us more water. Instead of taking the empty glasses away, they just put the other glasses on the table. We had 12 glasses of water on the table! Another person came and brought us more chips and salsa while we waited. Our table was overflowing with stuff! A few minutes later the waiter came by and said it would only be a few more minutes. Not a problem. The waiter finally brought my burger. By this time everyone in my group had almost finished their meals. Again, I put all the fixings on my burger and cut into it. AGAIN, IT WAS PINK! Needless to say, I wasn't happy! When our waiter finally came by I told him that the burger was just as pink and asked him to just take it off our bill. He asked if I wanted anything else and I said no because everyone else had finished eating by this time. What was supposed to be a nice birthday dinner for my daughter wasn't so nice. The waiter came back to the table and apologized. He said that he would take the burger off our bill. He then asked our entire party if we wanted dessert. He said that it was on Cheddars. My daughter said she wanted dessert. We said no, but then changed our minds and said we did want desserts. He smiled and took our orders and said he would be back with the desserts in a moment.

A different waiter brought the desserts. My son ordered the chocolate cake with ice cream. It was huge! My son looked down at the plate and said, "Ewww!" There was a hair on the edge of his plate. Without thinking he took the hair off his plate and threw it on the ground. Because he didn't have it on the plate to show the waiter, he just didn't say anything. It was at the very end so he just ate from the other end of the cake. We figured that the hair fell from the waiter's head when he brought the desserts.

After all that, the waiter brings our check and says, "I took the burger off your bill and ONE DESSERT." One? Really? He stood right there and asked everyone at our table if we wanted a dessert, compliments of Cheddars! The only reason we ordered desserts was because the waiter told us they were complimentary! I spent $15 extra that I wouldn't have spent! I spent $74.13 plus a $14.39 tip on food and I didn't even get to eat a meal! I wish I could have gotten a refund! I didn't ask for the manager or say anything because I didn't want to ruin my daughter's birthday dinner even further by having to deal with the manager and embarrass her. We left.

I wish I had read reviews BEFORE going to Cheddars! It would have saved our evening, not to mention my wallet! That did it for us. At this point, we won't be planning to eat at Cheddars anymore. That was our last time! I realize things happen, but they really need to do training on how to cook burgers as well as how to communicate! Maybe the waiter misunderstood the manager when he said all desserts were on Cheddars. I don't know. All I do know is that the experience we had really did put a damper on my daughter's birthday celebration. Very disappointed in Cheddars.