Cold Stone Creamery Corporate Office and Headquarters

I visited Cold Creamery at 1001 Baltimore Pike at 6:45 pm today, 9/9/2022. I ordered a like it a waffle cone. I frequent Cold Stone frequently but have never experienced unprofessional behavior. When I received my order I immediately realized it was half the size that it is normally. My husband ordered a like it also in a waffle cone but it was normal size that we always received. When I mentioned it to Alexis, my server, who said she was the assistant manager and that I just trying to get more ice cream, I told her I didi not need to get extra ice cream I just want a serving. She said you are not getting anymore and I can see the size of your husband's and it didn't make a difference. When I started to exit the store she said very sarcastically I'll see you next time. I am 75 years old and very disappointed in this type of behavior. I realize there are size portions and that is all I wanted.

I still love this company but i was just treated VERY unfair by a manager HANS at the modesto Mchenry ave location. I feel that coorperate should really have a talk with him about the way he handles a persons life situations and not be so unprofessional.

I placed an online order at the Edgewater, MD store on 9/5/21. The order was to be ready at 7:30 p.m. My son and I walked into the store at 7:32 p.m., only to see a long line of customers with only 1 worker behind the counter. After informing the young man I was picking up the online order he told me he had just printed it, and the order was not ready. He then proceeded to wait on 2 more people before beginning to fill our order. The order was incorrect, and some items paid for were not included, but not discovered until our return home. We were fortunate to discover my son's icecream was wrong before driving another 20 minutes. The order should have been with cookie dough , but peanut butter was what was served to him. My issue is clearly with the lack of staffing and the lack of supervision. I would like to be contacted about the poor customer service.

This store in North Charleston South Carolina. Is so gross. No gloves no mask. Dirty dirty store. Manager so rude. Mangers whole butt hanging out of her pants. Store looks like it hasn’t been cleaned in years

Store# 20364
Visit 8/24/21 - 7:18pm
My friend was in town and we went to the Cold Stone in Gateway Pavillians.
We ordered 2 Love Its and I noticed the girl had extra ice cream for each order but didn't put them in the cup but instead put it in the trash. I have never had that before- I have always received the full amount. Secondly as we were playing the store's playlist began to play an explicit song with p*ss* and f#*%. The girl changed it when she saw our faces but I was shocked they would even use a playlist like would prompt that with children. Coldstone used to be the place I always enjoyed and with this experience, it was embarrasing.