This email is for Stephen M McKinney. I am not sure where to start about this complaint to you at the corporate level or contact the office of the state of Arizona. It started with writing a check for about twenty some dollar for groceries at the Fry store at 4440 E Main St in Mesa AZ. My wife and I spend 6 months a year in our hometown of Kansas City, MO and the winter months (6 months) in Mesa AZ at Mesa Regal RV Park two blocks away. We wrote a check out for groceries and our out of state check went through with no problems. The very next week we went in a bought about thirty dollars worth of groceries and was told they could not honor the check. We left very upset and talked to people at Mesa Regal and decided to open a local checking account with our Mesa Az address which we did. Went back to Fry's on Main St got about twenty dollar worth of groceries and checked out and again was told they could not except the Wells Fargo check from the Mesa Az bank. I was very upset and asked for the manager. We received an assistant female manager who was not very people oriented and said they could not except the check because it would not go though. Asked why and she said I would need to call the credit check company to find out why. I explained that her store denied it not the credit company. She the yelled out to our cashier checker
let me have the black book in front of the other customers and as if we did not know what that book was, she could not find our name in it and was really pissed off at that moment and told us to call that 800 # for answer to why credit company would not OK cashing our check even though it previously was cashed for groceries. I asked her for the manager and was told I had to deal with her. she gave me corporate office number and was told to call them if I had an issue with her or the store. We did eventually contact the credit company that store uses and was put in contact with a rep after a 45 minute wait and was told it is up to that grocery story explain why it was denied and to except the check or deny it. Also when I asked the assistant manager what her name was, she pointed to her name tag and said can't you read. Your store there has a real winner with an assistant manager. Also, Mesa Regal had no problem cashing our U.S, Government Employees Credit Union Check for $25,000.00. Also Safeway store and Wal-mart had no problems with either checking accounts we used. Your store we really thought highly of and was very close and convenient for us to go to but you guy's didn't want to cash our checks. WHY? My wife and I would like to know how come I out of state check was cashed once (the first Time) and not the next two times, and why you have a nasty I don't care Assistant Manager. Also, the credit union Alaskan Credit Union in that store is also associated with our credit union here in Kansas and Missouri for savings and checking. So again, my wife and I are requesting a response as to why our local home checks or the local AZ Wells Fargo checks are not honored by this grocery store. I will be waiting for a reply from your corporate office as soon as possible. Yours truly, Michael And Cindy York. My home phone # is (816)623-3372 or better yet my cell phone # is (816)585-6767.
Phone number: (623) 936-2100
Hours: 24 hours, 7 days a week.
Frys Food Stores Corporate Office Address
Fry's Food Stores of Arizona, Inc., 500 South 99th Avenue, Tolleson, Arizona 85353, United States