I have a complaint. My niece Burdette Casey was traveling from Norman, OK to Kansas City, MO on 5/26 to visit me her Aunt. Her Confirmation number is/was 26259403. She got your bus at Norman into OKC and then to Tulsa. This is where everything went wrong and unacceptable. Her bus from Tulsa to Kansas City, MO had left. The Oklahoma City, Bus was late leaving and arrival was late into Tulsa. She was told she would be on the next bus out of Tulsa to Kansas City, MO. which then would be at 7pm. She was denied boarding by bus driver, and the agent in Tulsa did not reissue or mark her ticket to that bus or the bus driver just wouldn't take it. The agent in Tulsa then told her she would have to return to Norman the next day.. Reason because she had a round trip ticket which was for 5/30/19. What this had to do with getting to Kansas City, MO I don't understand. She was treated badly by your agent in Tulsa and the bus driver coming in to Kansas City, MO That bus was one hour and half late into Tulsa it arrived at 8:30p. So after waiting Eight and half hours she was denied boarding. Would have to return home on next bus back to Norman, OK . After all this at 10 pm the Tulsa Agent told her the station was closing she would have to wait outside. KICK HER OUT TO THE STREET--in a very bad area of Tulsa. No help nothing. This is the worst service anyway from any company I have ever heard of.!!! Your business is costumer service and you don't do it.? Was she not only upset and worried about being out on the Street in a large city in the worst part of town but her trip to come visit was ruined. It was also her Birthday present. So thank you NOT for ruining her plans and mine. Your company is probably the worst I have heard of in a long time. UNACCEPTABLE - NO REASON- just awful, horrible service. NO MORE GREYHOUND FOR THIS FAMILY NEVER EVER.
This should be directed to your CEO & President Dave Leach.
I sure he will never see it. To bad because maybe he could improve on the service and training.
This site required a rating. 0 is not an option, nor is total thumbs down. AWEFUL. Beware if you travel by Greyhound Bus Line.
First trip on Greyhound - retirement trip
Charlotte, NC - to LA:
Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed.
Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission problem. Bus declared broken in Jackson Miss. - 12 hour delay - re-ticketed again.
Leg 2 (cont.) - Dallas to Phoenix - heater broken; Passengers buying blankets; Driver change in El Paso - driver is a no show - three hour delay; Next driver lost 15 yr. old passenger at a stop - police called - two hour delay
Leg 3 - Phoenix to LA - a new bus - driver cared about passengers - total surprise.
Arrived over 24 hours late
Greyhound customer service representative, Pailma, says this is acceptable to Greyhound on a long trip. However Pailma will provide a $15 voucher for future travel or a $10 refund. He thought that was generous.
Had paid extra for priority boarding - (drivers thought that was funny)
I received your message loud and clear - repeat business is not a priority.
Phone number: (513) 241-2200
Hours: Mon-Fri 9:00 a.m. to 5:00 p.m.
Greyhound Lines Corporate Office Address
350 N Saint Paul St Ste 300, Dallas, TX 75201 (214) 849-8000