LG Corporate Office and Headquarters

WORST CUSTOMER SERVICE EVER!!!!!!!!

We purchased a TV on 11/26/21. The picture went out on 6/14/22 we went to Best Buy they said we were covered but LG had to be called. I have called several times and was told that I would be call and someone would come and decide what needed to be done. As of 6/25, no call back to set an appointment to resolve this issue. I am disappointed because I respected your reputation. My phone # 914-474-3361

LG continues to sell refrigerators with known to fail compressors.
Seems that Customer service representatives have been trained to say whatever will appease customer regardless of whether information is true, but most likely not.
Customer service representative stated credit card number was taken only to hold to make repair appointment and that I wouldn't be charged if tech determined the reason for non working refrigerator was compressor. The problem was the compressor and i was charged.
I went ahead with claim for reimbursement for food loss and within 48 hours received a text that claim denied. When I called to follow up,
Customer service representatives repeatedly read off a script.
Claim to BBB resulted in more of the same rhetoric from LG.
That will be the last LG product of any type, ever.

Please help me with Lg Egypt
I need to email the head office in Korea . My twin washer I bout it 18 months ago , very expensive . A huge error appeared
20 days LG technician come to my house to fix the problem ,stop and te appears on the screen , without any progress , Twin washer , bought it November 2019

20 days LG technician come to my house to fix the problem ,stop and te appears on the screen , without any progress , Twin washer , bought it November 2019

Please wait for rating.LG Electronics India Pvt.Ltd. consumes more than 50 days to resolve the customer complaints , that too not fullest satisfaction. Commitment, responsibility & accountability is missing .

Please wait for rating. LG Electronics India Pvt Ltd. consumes abnormal time (say more than 50 days) for resolution of customer complaints that too not to the full satisfaction.

Dear Sir,
I'm an LG customer from Egypt writing to you since your agent her in Egypt failed to repair my LG washing machine Model F1222TD5, because they do not have the spare parts and they said that it is LG policy worldwide is to stop supporting products and maintenance and spare parts after certain no of years and LG do not produce spare parts for this model any more.

The above reply from your stupid agent here in Egypt was shocking to me, and I do not think you can apply such a policy in any country in the world except in Egypt.

form the long discussions and replies I received from your agent I concluded that.

1- I was mistaken when I bought imported LG washing machine while I could have bought an Egyptian washing machine at half price ( in Egypt you can maintain the durable goods and buy its spare parts forever).

2- LG policy is to blackmail its customers in Egypt and force them to buy LG product every few years by not supporting the maintenance and spare parts for the products after the guarantee period.

3- LG deals with the Egyptian market as a market for the LG defected product where the rejected products from the customers or the traders are offered to the Egyptians at a discounted price.

4- LG agent in Egypt achieves its sales target by cheating the Egyptian customers and not telling them the fact that the LG product will not be supported after the guarantee period.

LG must be honest and respect its customers all over the world and deal with the Egyptian customers as equal as other customers in the world and if such above policy is true( not supporting the products after the warrantee) then it should be clearly written , and well known to the customers at the time of purchase.

LG is committed literary and legally to repair my washing machine at a reasonable cost, and I hope by contacting you my problem is solved and the required spare part (electronic Board) can be found.

you will find hereunder my complaint sent to your agent here in Egypt and the reply I received from them.

Thank you
Hamdy H. Bayoumi
Mobile 00201001682004

-----------Reply to Customer Enquiry------------
Dear Mr. Hamdi Bayoumi
Good day ..

This is Muhammad Samir, Customer Service executive director of LG Electronics Egypt.
Kindly be informed that we have received your email about unavailability part

Please accept my sincere apologize.
And we are following your complaint No (VCU210602064724_01) and we will keep following up with you till issue solved
Kindly be informed we will provide washing machine from grade units with discount as we promise you in our call
don't hesitate to reply back if you have other concern or additional inquiry

Best Regards ,
Muhammad Samir

-----------Customer Details-----------------------
Name : حمدي بيومي
Street :
City :
State :
Post Code :
Tel :
Country : Egypt
E-mail : hamdi_bayoumi@yahoo.com

-----------Original Customer Inquiry------------
Received Date : 02/06/2021 19:46 57
The type of inquiry : E-mail to CEO
Product/Model No. : /

لدي غسالة LG ولم يتم اصلاحها بواسطتكم بسبب عدم توافر قطع الغيار بحجة ان قطعة الغيار تم وقف انتاجها وهذا طبعا سبب غير مقبول بالنسبة لي ولا اعتقد ان شركة LG يمكن ان تكون هذه هي سياستها في عدم توفير قطع الغيار في اي مكان في العالم سوي في مصر .

انتم مسئولون قانونا بصفتكم وكلاء لشركة LG عن اصلاح الغسالة وتوفير قطع الغيار اللازمة وسيتم تحميلكم بالتعويض المناسب عن كل يوم تتقاعسون فيه عن اصلاح الغسالة .

عندما قمت بشراء الغسالة ماركة LG كان بسبب السمعة العالمية للشركة ولكن للاسف واضح ان الادارة المصرية وضعت لمستها علي سياسة الشركة في مصر واللي هي سياسة لابتزاز العملاء واجبارهم علي استبدال مالديهم من اجهزة بجهاز أخر جديد وسداد ثمنة.

ما تقومون به في مصر هو مخالف للقانون

مخالف لقانون حماية المستهلك

مخالف لقوانين وزارة الصناعة والتجارة المنظمة للوكالات الصناعية والتجارية

مخالف للقوانين والنظم التي تتبعها شركة LG في باقي دول العالم .

والدليل علي ذلك هو رفض جميع ممثليكم الذين تعاملت معهم في توصيلي بالتليفون لاي مدير مسئول في الشركة

رفض اعطائي اي عنوان للشركة

رفض اعطائي عرض مكتوب بخصوص الاستبدال

مرة اخري انتم ملزمون قانونا باصلاح الغسالة المعطلة وتوفير قطع الغيار اللازمة