Panera Bread
Average rating:  
 4 reviews
by Monica Gonzalez on Panera Bread

I made an order online for my company's corporate meeting ( Pembroke Pines Panera. Miami, FL), two days in advance. I had taken my time in writing the names in the "Prepared For" section. It took me about an hour and a half since I had ordered about 15 meals. To my surprise, when I had received the order nothing, and I mean absolutely nothing had any names on it nor the name of the meal. I even had some food missing. I find this to be extremely disappointing and very unethical. I like Panera Bread and never had any issues in the past but this has discouraged me from ever ordering from Panera again...

by Richard Donald on Panera Bread

I have emailed twice since 10/03/2018 about a problem with our order ( 3 of our 4 meals were missing avocado) and I have not received any response to either email !! Terrible customer care.

by Keisha Conway on Panera Bread

Today my doctor ordered Panera for the clinic. We ordered at 11:00 to be delivered to clinic. We called Panera at 12:10 to inquire about our order and was told it was out for delivery. We called back at 1:17 and ask to speak with the manager. I spoke with a gentleman who said the manager was delivering the food and was present at our clinic. He also told me that our food had been remade to assure freshness and there would be no charge for order. He also stated they had added extra bread. At 1:41 I called back and ask for a manager, the same gentleman told me again that the delivery driver was at our clinic and couldn't find us. I told him again where we were located. I called back at 1:55...was hung up on before anyone spoke. Called again...was hung up on before anyone spoke. FINALLY AROUND 2:30 OUR FOOD ARRIVED! No extra bread and the doctor will be watching his card to see if charges are taken out. This Panera is located on 21st Ave. in Nashville TN.
This is not the first time we have had trouble with this Panera. It is always very late or the entire order is not delivered.

by LaDonna Jones on Panera Bread

I enjoy eating at Panera Bread. We probably go 2x a week. My complaint with our store in North Port, Fl is that they have gone from our food being delivered to the table to now having to get up and get it at the counter when the device goes off.

It's not enough we have to scrape our plates like we're in a school cafeteria to picking our food up, self-service beverage, etc. We do everything ourselves and there is NO Customer service anymore.

Well, I refuse to do both. I'll pick up my food because I want to eat it but I am no longer removing the dishes to clear the table. You need to hire employees to take care of the dining room areas. McDonald's is delivering food to your table now for goodness sake!

The portions have gotten smaller and the prices continue to go up. The food is good that's why I keep going back.

Employees would like a tip but I don't see them doing anything above and beyond to receive it because there is no customer service with your guest.

Thank you.

Phone number: +1-314-984-1000

Hours: 5:00 AM - 10:00 PM



Panera Bread Corporate Office Address
3630 S. Geyer Road, Suite 100, St Louis, Missouri 63127, United States