Panera Bread Corporate Office and Headquarters address


Tips for contacting & calling Panera Bread quicker, tips for sloving issues & customer reviews
Panera Bread
Average rating:  
 34 reviews
 by Russ

I went to the Panera shop at Ohio State University Medical Center. It was about noon. I ordered a half strawberry poppy seed salad. I was informed that they were out of mandarin oranges and pecans. I agreed to buy it anyway. Then she says we're also out of poppy seed dressing. I was shocked and disappointed. Thought I'd let you know how some Panera shops are doing.

 by Sharnell Byrd

I want to file a complaint about the customer service received on 3/15/22, order number 700947202 at Cafe #203766. On this day, I placed a mobile order which included a coffee tote for pick-up. I received notification via the mobile app that my order was ready for pick-up at 0810. Upon arrival at the store, I notified the cashier "Dena" that I had a mobile order and had received notification that it was ready. She informed me that she would check on the status and that it was still in progress.

I waited patiently for approximately 20 minutes and proceeded to ask Dena about how much longer she thought it would be on the coffee as I was on a tight schedule. My demeanor remained understanding and well-mannered. She walked through the swing door, and I could overhear her ask a gentleman that the customer would like to know how much longer on the coffee. He then began to speak obscene language immediately, and his exact words were, "I don't give a FUCK what that BITCH wants. I will have her damn order ready whenever the FUCK I feel like it."

I could overhear someone else in the back questioning him, and he kept saying, "That stupid BITCH out there." When Dena came back out front to address me, I told her she could kindly refund my order as my name was Sharnell and not that B. I. T. C. H. I explained that I overheard the entire conversation and would never return to this business as that is very unprofessional customer service, and I refuse to let anyone disrespect me.

The individual expressing the vulgar language never came out. A kind gentleman named Kevin assisted in my refund and told me to take the coffee he was carrying in his hand. I inquired about the gentleman's negative and disgusting behavior and was informed he was "Antwan" and one of the managers. I also filled Kevin in on what I heard and my reason for requesting a refund.

WOW! That is crazy that a "man"ager could be so distasteful in their approach to a job they chose! If you do not like your job, pick something that allows you to remain in a room and not interact with the public nor provide customer service. My office will consume Starbucks or Dunkin' Donuts from here on out. The Panera Bread in Aberdeen, Maryland, will not have to worry about any of our employees picking up items for our daily morning breakfast since this is the type of behavior we could be subjected to.

 by Nate Nemani

My favorite place for lunch is Panera Bread. I have a request to make, for some reason I do not see the GULDEN's Spicy Bron Mustard in the condiments and I miss it very much, for some reason, the restaurant in Naperville, Illinois ( on Ogden and Iroquois) has substituted it with regular mustard packet the guilden mustard is much better suited to Panera sandwiches, so PLEASE bring it back.

Thanks, Nate Nemani

 by Charlie

Companies and Communities are Treating the Disadvantaged Like Criminals

Go into a fast food restaurant like Taco Bell, with a walker and a few bags hanging on it and see how you are treated. They'll take your money for food, then try to get you out of their store as quickly as possible. Use the restroom? They'll tell you it's locked, someone is in it, or its out of order.

Panera Bread is one of the worst companies out there at treating all people equally. They resent any customer that doesn't meet their standard of “middle” to upper class, between 25 and 55 and “white”. They feel that any visitors like seniors, handicapped people, the disabled, the homeless and minorities drive their best customers away. So they have declared war on these people.

If you check the reviews of Panera Bread on the web, you'll find that they have management problems. Check their website and you'll find some of the worst reviews you've ever seen! https://centralguide.net/panera-bread-corporate-office-headquarters/

Some of their managers are quality, while others are subpar and don't know how to manage or treat people.

California is the worst state for Panera Bread because there are so many people in these categories.

I personally go to a coffee houses at least once a day because I work online and like getting out of the house. Depending on what area I am in, I'll often go to Starbucks, independent coffee houses, Burger King and sometimes into restaurants. I never have had any problems with management and the staff. They like me and welcome my business.

Starbucks and most of the independents do a great job of welcoming all people; usually the only requirement is that you wear a face mask.
I personally am a senior and went into the Panera Bread in San Jose and ordered a refreshment. I asked for special consideration because of a health problem; The clerk who took my money was too afraid to give it to me, so she asked the manager who did.

After that he simply harassed me during my two hour stay while I was in the restaurant. He watched everything I did, probably with video cameras, and every time he saw something he could complain about, he came over and bothered me. For example I got something caught in my tooth and used a tooth brush for about five seconds to remove it. He was there immediately harassing me!

He was rude, undiplomatic, shouted and yelled, cut me off and lied!
I packed up and left immediately! I was shocked! And I feel for the employees who have to work for someone who treats them and customers like that!

I simply have not had any problem until Panera! This manager was abusive and insulting and acted like he was at war with the customers.

Dear Panera Bread: You'll do better off embracing the disadvantaged. Start a charity to help them. Befriend them. Being at war with the disadvantaged will simply get you negative comments that will go viral on the web and eventually put you out of business!

All of us together will be better off if we treat all people kindly and with compassion during these trying times
Thank you,

From a Concerned Citizen

 by Elaine

Started off did receive my chips then got my sandwich of chicken salad and it literally had NO chicken salad on the bread . Saw that they would fix the issue and give a treat but was never offered anything not even an apology . It was awful

 by Rima

They full of hates and shits at 3300 gallows rd falls church va 22042
They have insects in their Panera bread location they filthy spreader their bread and cookies all over the floor and sell it to u they fed u burned bagels they served u food without wearing gloves with dirty hands they have a team of Spanish in their place where most of them they don’t speak English at all they racists and insecure they bullying new hired and mocking them torturing and abusing them never forget the harassment they annoying and disgusting

 by Isabel

Very poor service the sandwiches are prepared wrong. The French onion soup was not fresh

 by Magritte Smith RN

I’m currently a nurse=manger my husband currently works compass group.
As we went for lunch at the Panera bread store in veterans roads we obverse h a manger with offensive tattoos on both her hands talking in an unintelligent voice scolding a worker who had her views on the vaccine mandate<
However the mandate is set to take place September 13 deadline according to Eric there are ways to mange your employees with a comprise on this issue however me and my hips and over heard the manger stating and I quote your last day is Friday.... never in my life have I seen such leadership at its worst.we will be taking our business else where and letting the community affairs network know of your work practices. Along with department of human rights of New York.

 by Lorie

Decieded to treat myself to lunch out! What a disappintment !!! Ordered a great salad and coffee. The Greak salad was nothing but lettace , and ONE olive in a box. Nothing else, really. Was awful. I went through the drive in or I would have returned it. Never again.!! Terrible Terrible

 by Cindy Falco -Di Corrado

I went to your Panera store on Woolbright and Federal Hwy in Boynton Beach, Florida. I am EXEMPT as per the EO order number 2020-12 from the Palm Beach County Admin. Office. The First face i saw seemed kind as I couldn't completly tell behind the mask. The next person was your manager who said" "where is your mask." (I would first like to mention that inquiring about a mask is a medical procedure and it requires a person to have a Medical License or they are practicing Medicine without a license and can be personally sued 25,000 and /or jail time,. which I shared with your manager at appx 11:30 p.m. on February 26th 2021. I said I am not required to tell you why but I will show you the EO order from Palm Beach County . She said don't bother. After she took my order she said btw I do have a right to ask you about a mask because I am the manager. I said as nicely as I could No Mam you don't. You do NOT have a medical license and you are NOT my doctor. You really need to educate your employees and have them READ the mandate especially page 4 and look at the exemptions 6 and 7. This is a CRIME to ask about a mask period, I am not going to pursue but next time someone else might. This is for you to educate your employees who DO NOT have the RIGHT to Inquire nor to take my Unalienable RIGHTS away or my Civil rights or the Florida Civil Rights. Please do your due diligence and End this Communism in your businesses. If you are open to the Public you can't pick and choose who you will serve and who you won't.... It is against our Civil Rights ,

Contact Panera Bread customer service phone numbers

Phone Number : +1-314-984-1000 or 1-855-372-6372

Email : info@paneracares.org

Business Hours: 5:00 AM - 10:00 PM

Website : https://www.panerabread.com/

Corporate Head office: 3630 S. Geyer Road, Suite 100, St Louis, Missouri 63127, United States

Panera Bread Corporate Office and Headquarters address

Panera Bread Company is an American chain of bakery-café fast casual restaurants in the United States and Canada. Its headquarters are in Sunset Hills, Missouri, a suburb of St. Louis, and operates as Saint Louis Bread Company in the St. Louis metropolitan area. Offerings include soups, salads, pasta, sandwiches, specialty drinks, and bakery items. The details of Panera Bread corporate office and headquarters address will help you to know more about Panera Bread service.

Panera Bread Headquarters Corporate Address

Below is the headquarters address of Panera Bread corporate office

Panera Bread Corporate Address 

Panera Bread Corporate Office
St. Louis Post-Dispatch

Sunset Hills, Missouri, United States

You can address any correspondence to the Panera Bread headquarters to:

3630 S. Geyer Road,
Suite 100, St Louis,
Missouri 63127,
United States

Panera Bread Headquarters Phone Number

The Panera Bread corporate office phone number is +1-314-984-1000.
For customer services, you can call: 1-855-372-6372 and for sales support, call: +1-314-984-1000.

Panera Bread Corporate office email

info@paneracares.org

Contact form

Panera Bread Customer service

Panera Bread customer service number: 1-855-372-6372

How to contact or complain to Panera Bread Corporate?

Panera Bread Customer Service team is available on 1-855-372-6372 and +1-314-984-1000. Lines are open 7 days a week from 5:00 AM – 10:00 PM So you can submit your complaint easily.

Executive Team.

Mark Berinato: Vice President, Experience Design
Blaine Hurst: Executive Vice President
Kenneth Koziol: Executive Vice Presiden
William Moreton: Executive Vice Chairman
Richard Crannick: Senior Vice President, Company Operations
Stephanie Crimmins: Senior Vice President
John Gengarella: Partner
Michael Bufano: Senior Vice President & Chief Financial Officer

Panera Bread Corporate customer service reviews

Feel free to share your experiences, praise or complaints about Panera Bread corporate service by using below form.

Sources

https://www.panerabread.com/

https://en.wikipedia.org/wiki/Panera_Bread

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Panera Bread
Average rating:  
 34 reviews
 by Russ

I went to the Panera shop at Ohio State University Medical Center. It was about noon. I ordered a half strawberry poppy seed salad. I was informed that they were out of mandarin oranges and pecans. I agreed to buy it anyway. Then she says we're also out of poppy seed dressing. I was shocked and disappointed. Thought I'd let you know how some Panera shops are doing.

 by Sharnell Byrd

I want to file a complaint about the customer service received on 3/15/22, order number 700947202 at Cafe #203766. On this day, I placed a mobile order which included a coffee tote for pick-up. I received notification via the mobile app that my order was ready for pick-up at 0810. Upon arrival at the store, I notified the cashier "Dena" that I had a mobile order and had received notification that it was ready. She informed me that she would check on the status and that it was still in progress.

I waited patiently for approximately 20 minutes and proceeded to ask Dena about how much longer she thought it would be on the coffee as I was on a tight schedule. My demeanor remained understanding and well-mannered. She walked through the swing door, and I could overhear her ask a gentleman that the customer would like to know how much longer on the coffee. He then began to speak obscene language immediately, and his exact words were, "I don't give a FUCK what that BITCH wants. I will have her damn order ready whenever the FUCK I feel like it."

I could overhear someone else in the back questioning him, and he kept saying, "That stupid BITCH out there." When Dena came back out front to address me, I told her she could kindly refund my order as my name was Sharnell and not that B. I. T. C. H. I explained that I overheard the entire conversation and would never return to this business as that is very unprofessional customer service, and I refuse to let anyone disrespect me.

The individual expressing the vulgar language never came out. A kind gentleman named Kevin assisted in my refund and told me to take the coffee he was carrying in his hand. I inquired about the gentleman's negative and disgusting behavior and was informed he was "Antwan" and one of the managers. I also filled Kevin in on what I heard and my reason for requesting a refund.

WOW! That is crazy that a "man"ager could be so distasteful in their approach to a job they chose! If you do not like your job, pick something that allows you to remain in a room and not interact with the public nor provide customer service. My office will consume Starbucks or Dunkin' Donuts from here on out. The Panera Bread in Aberdeen, Maryland, will not have to worry about any of our employees picking up items for our daily morning breakfast since this is the type of behavior we could be subjected to.

 by Nate Nemani

My favorite place for lunch is Panera Bread. I have a request to make, for some reason I do not see the GULDEN's Spicy Bron Mustard in the condiments and I miss it very much, for some reason, the restaurant in Naperville, Illinois ( on Ogden and Iroquois) has substituted it with regular mustard packet the guilden mustard is much better suited to Panera sandwiches, so PLEASE bring it back.

Thanks, Nate Nemani

 by Charlie

Companies and Communities are Treating the Disadvantaged Like Criminals

Go into a fast food restaurant like Taco Bell, with a walker and a few bags hanging on it and see how you are treated. They'll take your money for food, then try to get you out of their store as quickly as possible. Use the restroom? They'll tell you it's locked, someone is in it, or its out of order.

Panera Bread is one of the worst companies out there at treating all people equally. They resent any customer that doesn't meet their standard of “middle” to upper class, between 25 and 55 and “white”. They feel that any visitors like seniors, handicapped people, the disabled, the homeless and minorities drive their best customers away. So they have declared war on these people.

If you check the reviews of Panera Bread on the web, you'll find that they have management problems. Check their website and you'll find some of the worst reviews you've ever seen! https://centralguide.net/panera-bread-corporate-office-headquarters/

Some of their managers are quality, while others are subpar and don't know how to manage or treat people.

California is the worst state for Panera Bread because there are so many people in these categories.

I personally go to a coffee houses at least once a day because I work online and like getting out of the house. Depending on what area I am in, I'll often go to Starbucks, independent coffee houses, Burger King and sometimes into restaurants. I never have had any problems with management and the staff. They like me and welcome my business.

Starbucks and most of the independents do a great job of welcoming all people; usually the only requirement is that you wear a face mask.
I personally am a senior and went into the Panera Bread in San Jose and ordered a refreshment. I asked for special consideration because of a health problem; The clerk who took my money was too afraid to give it to me, so she asked the manager who did.

After that he simply harassed me during my two hour stay while I was in the restaurant. He watched everything I did, probably with video cameras, and every time he saw something he could complain about, he came over and bothered me. For example I got something caught in my tooth and used a tooth brush for about five seconds to remove it. He was there immediately harassing me!

He was rude, undiplomatic, shouted and yelled, cut me off and lied!
I packed up and left immediately! I was shocked! And I feel for the employees who have to work for someone who treats them and customers like that!

I simply have not had any problem until Panera! This manager was abusive and insulting and acted like he was at war with the customers.

Dear Panera Bread: You'll do better off embracing the disadvantaged. Start a charity to help them. Befriend them. Being at war with the disadvantaged will simply get you negative comments that will go viral on the web and eventually put you out of business!

All of us together will be better off if we treat all people kindly and with compassion during these trying times
Thank you,

From a Concerned Citizen

 by Elaine

Started off did receive my chips then got my sandwich of chicken salad and it literally had NO chicken salad on the bread . Saw that they would fix the issue and give a treat but was never offered anything not even an apology . It was awful

 by Rima

They full of hates and shits at 3300 gallows rd falls church va 22042
They have insects in their Panera bread location they filthy spreader their bread and cookies all over the floor and sell it to u they fed u burned bagels they served u food without wearing gloves with dirty hands they have a team of Spanish in their place where most of them they don’t speak English at all they racists and insecure they bullying new hired and mocking them torturing and abusing them never forget the harassment they annoying and disgusting

 by Isabel

Very poor service the sandwiches are prepared wrong. The French onion soup was not fresh

 by Magritte Smith RN

I’m currently a nurse=manger my husband currently works compass group.
As we went for lunch at the Panera bread store in veterans roads we obverse h a manger with offensive tattoos on both her hands talking in an unintelligent voice scolding a worker who had her views on the vaccine mandate<
However the mandate is set to take place September 13 deadline according to Eric there are ways to mange your employees with a comprise on this issue however me and my hips and over heard the manger stating and I quote your last day is Friday.... never in my life have I seen such leadership at its worst.we will be taking our business else where and letting the community affairs network know of your work practices. Along with department of human rights of New York.

 by Lorie

Decieded to treat myself to lunch out! What a disappintment !!! Ordered a great salad and coffee. The Greak salad was nothing but lettace , and ONE olive in a box. Nothing else, really. Was awful. I went through the drive in or I would have returned it. Never again.!! Terrible Terrible

 by Cindy Falco -Di Corrado

I went to your Panera store on Woolbright and Federal Hwy in Boynton Beach, Florida. I am EXEMPT as per the EO order number 2020-12 from the Palm Beach County Admin. Office. The First face i saw seemed kind as I couldn't completly tell behind the mask. The next person was your manager who said" "where is your mask." (I would first like to mention that inquiring about a mask is a medical procedure and it requires a person to have a Medical License or they are practicing Medicine without a license and can be personally sued 25,000 and /or jail time,. which I shared with your manager at appx 11:30 p.m. on February 26th 2021. I said I am not required to tell you why but I will show you the EO order from Palm Beach County . She said don't bother. After she took my order she said btw I do have a right to ask you about a mask because I am the manager. I said as nicely as I could No Mam you don't. You do NOT have a medical license and you are NOT my doctor. You really need to educate your employees and have them READ the mandate especially page 4 and look at the exemptions 6 and 7. This is a CRIME to ask about a mask period, I am not going to pursue but next time someone else might. This is for you to educate your employees who DO NOT have the RIGHT to Inquire nor to take my Unalienable RIGHTS away or my Civil rights or the Florida Civil Rights. Please do your due diligence and End this Communism in your businesses. If you are open to the Public you can't pick and choose who you will serve and who you won't.... It is against our Civil Rights ,

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2 comments

  1. Today my doctor ordered Panera for the clinic. We ordered at 11:00 to be delivered to clinic. We called Panera at 12:10 to inquire about our order and was told it was out for delivery. We called back at 1:17 and ask to speak with the manager. I spoke with a gentleman who said the manager was delivering the food and was present at our clinic. He also told me that our food had been remade to assure freshness and there would be no charge for order. He also stated they had added extra bread. At 1:41 I called back and ask for a manager, the same gentleman told me again that the delivery driver was at our clinic and couldn’t find us. I told him again where we were located. I called back at 1:55…was hung up on before anyone spoke. Called again…was hung up on before anyone spoke. FINALLY AROUND 2:30 OUR FOOD ARRIVED! No extra bread and the doctor will be watching his card to see if charges are taken out. This Panera is located on 21st Ave. in Nashville TN.
    This is not the first time we have had trouble with this Panera. It is always very late or the entire order is not delivered.

  2. I’m from San Francisco and moved to Colorado Springs (big mistake). My son who lives in Wausau, Wisconsin told me Panera was good so I decided to give it a try. First time there was fine but then afterwards it went fast downhill. One incident was ordering a turkey sandwich with extra avocado which I paid for but never got. In fact, all I received in the sandwich was one small slice of avocado! A few days ago placed an order 24 hours ahead of time for 1 dozen of your triple chocolate cookies and a loaf of bread. All the cookies were dried, and could be used as “hockey pucks”, they were so hard. My friends and I saw the baking pan with the cookies on the counter in front and wondered whether they were left there the night before therefore drying them out leaving it very dry.
    Also, we noticed that this location (5230 N. Nevada Avenue) DOES NOT carry but perhaps 1/2 of the offerings as compared to other stores. And many of your bakery goods seem to be getting smaller and smaller. Are you trying to cut corners because pastries are expensive without being cut down to mini-size.
    The staff making the sandwiches need to be taught properly. Only your manager and his assistant is professional and competent. The sandwich counter staff is sorely in need of proper training.
    What am I to do with hard cookies (you can crack a tooth easily with a piece)? Your company owes me!

Comments are closed.