Pep Boys Corporate Office and Headquarters address
Pep Boys Corporate Office Headquartered in the Philadelphia neighborhood of East Falls, Pep Boys provides name-brand tires; automotive maintenance and repair; parts and expert advice for the Do-It-Yourselfer; commercial auto parts delivery; and fleet maintenance and repair to customers across the U.S. with Just Brakes, a wholly owned subsidiary of The Pep Boys – Manny, Moe & Jack, Pep Boys operates more than 8,300 service bays in over 930 locations in 35 states and Puerto Rico. The details of Pep Boys corporate office and headquarters address will help you to know more about Pep Boys service.
Pep Boys Headquarters Corporate Address
Below is the headquarters address of Pep Boys corporate office
Pep Boys Corporate Address
Philadelphia, Pennsylvania, United States
You can address any correspondence to the Pep Boys headquarters to:
3111 W Allegheny Ave,
Pep Boys Headquarters Phone Number
The Pep Boys corporate office phone number is 1-215-430-9000.
For customer services, you can call: +1 888 545 8532 and for sales support, call: +1 800 737 2697.
Pep Boys Corporate office email
Pep Boys Customer service
Pep Boys customer service number: +1 888 545 8532
Support number: +1 800 737 2697
How to contact or complain to Pep Boys Corporate?
Pep Boys Customer Service team is available on +1 888 545 8532 and +1 800 737 2697. Lines are open 7 days a week from 7:30 AM – 9:00 PM So you can submit your complaint easily.
Scott P. Sider: Chief Executive Officer and Director
Thomas J. Carey: Chief Customer Officer and Senior Vice President
Noreen M. Culhane: Executive Vice President
James Flanagan: Chief Human Resources Officer and Senior Vice President
John J. Kelly: Chief Merchandising Officer and Senior Vice President
Pep Boys Corporate customer service reviews
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I recently had a three level ACDF neck surgery ( removal of three disks replace by my bone a six inch cage and 14 screws). I planned for the time off and paid my bills in advance. However when the opened me up it was far worse than expected. My 2.5 hour surgery became five, and my recovery time doubled Cash was going to get really tight. I asked my Neurosurgeon if I could drive with LYFT, he said it’s a great idea, I’m cleared to drive I won’t be lifting anything and can rest when needed.
I set everything up, all I needed was the vehicle inspection of my 2017 Ford fusion with 17,000 miles. I called the Dixie Hwy location in Louisville KY. I was told how long it would take and I set up an appointment for noon the next day. I had a surgical follow up at 1:00 pm and the timing was great and wouldn’t waste gas.
I showed up early and was speaking to a African American woman about my appointment when an older gentleman in a white shirt told me I would have to wait an hour. I went outside and called my Doctor, but could no push back the time. I went back in and told them I couldn’t wait.
I called customer service about the issue. All I wanted was an assurance my next appointment would be honored. I got an email that I would be a call from the Senior Manager in 48 hours. The call never came. I called now, 72 hours later and was told the Senior Manager put in the comments I didn’t have an appointment.
Now my integrity has been attacked. If I just showed up, wouldn’t I expect to wait. And why would I show up an hour before a difficult appointment to get with a Neurosurgeon? Why do I have two calls the day before, saved the number and locations for google maps and added to my calendar?
I contacted customer service again and was told I would be contacted by a regional manager, that didn’t happen either. Now I was emailed that the “Senior Manager” will call me in 24 hours.
Even though I could be driving with LYFT last Friday, no way I will deal with this store. I’ve applied to Uber and will start the process over and cost me a weeks wages, but that’s how strongly I feel about your company and the mistreatment I feel.
I will continue to elevate this up the corporate structure until I reach the CEO. I will also elevate this with LYFT until they offer other options. They email twice a day wanting my inspection.
In my entire life, I’ve never felt so disrespected in my life. This is why I order everything on Amazon, every issue is corrected in 24 hours. I’ve been sent a new item without even having to return the old one. Not once in 15 years have I had a negative experience. I had just one with your company and it was the worse of my l