Samsung Corporate Office and Headquarters address


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Samsung
Average rating:  
 36 reviews
 by Beth

I wish there was a minus star listed. I will never, ever by a Samsung product again! Their customer service is awful (can't understand what they are saying either) and their products are just as bad! Too much detail to write!

 by James Slagle

I had an S10 i loved. It was my first Samsung. I upgraded to the 21 and it garbage. Phone locks up, shuts off, and the Google assistant just randomly turns on. Ive asked for help from Samsung, Verizon and Asurion with no help or concern given. This is an $800 phone i pay for every month and this has been going on for 6 months. As much as i hate Apple at least their phones work so it looks like im going back. Thanks for nothing Samsung, youre trash.

 by dawn giadone

the absolute worst customer service, and technicians I have EVER dealt with in my entire life!! I won't bore you with the details, just want to say, that I had a tech come out t service my fridge, 1 1/2 old. ice maker was broke. after multiple back and forths with them the tech finally came out. he told me it was the ice maker. I said , yes, I am well aware. He said I need to schede a servie call, not a diagnostics call. and he left! I was disgusted!. so I called. I had to get it fixed so I called, (many times) to make a service call for a tech.
well my or my, they sent the SAME TECH!! he was very rude, walked out of my house, halfway through working, left all my food on my counter for over an hour. when he returned, he said its all fixed. and left. a few mins later, I hear a noise coming from the fridge, so I checked and there was water pouring out of the back of my fridge!!!!!!!!!!!!!!!!!!!!!!!!!
needless to say I am disgusted, and will be reporting them to BBB. Trying to find contact info on who the hell owns samsung is like call customer support

 by Brenda Mosley

I contacted Samsung about their earbuds, I lost one about a week after I made the 168.00 dollar purchase at Costco. I let them know and they said sorry but it is too bad, you cannot purchase just one. It was because they were two big and heavy and fell out of my ear down a drain. So I could not retrieve it and he said well sometimes that is how it goes.
I have everything Samsung my tab lite, phones ect but I am switching to Apple. You have lost a customer of over 15 years. Because you cared so little.

 by Taisiya

I switched my note10+ to ultra and have a drop of issue. The phone is month old and customer service keep on transfer me all over. I went to Samsung service they switched operation system and I still have the issue. I am asking for replacement and it's very hard to contact with anyone again because of drop off calls. So all they can do is for me to mail the phone for repair (I paod for new phone and don't need a refurbished phone which I could get cheaper) wait for couple weeks without having a phone and only then if they can't fix it again tp semd me a replacement. I can't do that and also can't transfer my data over and over again with paying for a new phone. I asked to be transfered to the manager who didn't wanna help me and gave me the address of the service which I called and which doesn't even do repairs. I am shocked! These isues took a lot of my time and effort and ive been with Samsung for as long as i remember. Horrible service ,they dont care about their customers.

 by ann V.

I have a samsung gas range and while cleaning the number panel the demo mode came up. Texted for two hours for help with this problem to no avail.
Waited the entire day for a call back. I could really use some help with this!!

 by Deb

UGH, I loved my Note 8 then went to Note 20. Sooooo How in the heck thought putting the volume on the same side as the on, maybe need to let him go, failed. Capture you push both volume and on at the same time, failed. Wow just wasn't the common sense day for him.

 by Mrlissa

Worst Customer Service ever. Got a different answer from 7 different reps and they set up times to call me back and never did. I will never own a Samsung product again after 30+ years but NEVER EVER AGAIN. I'M GOING TO REPORT AND PUT THIS IDIOTIC BULLSHIT WEBSITE AND POORLY TRAINED CUSTOMER SERVICE REPS AND THE EXPERTS ON THE WEBPAGE ALL DIDN'T know jack and took up 5½ hrs of my time for nothing

Total waste. I'm livid. We made this company what it is and put food on their tables and they are losing money like crazy and no caring that their services are not available on the big ass waste of a website and 3 experts., 6 customers service reps, 2 supervisors and a lady in the loyalty department and she was supposed to have a person higher than her call me at 10. Its now noon and I've been 9n the phone since 1005. Hung up on twice. You guys suck ass.

 by Darcy

I’d give it less if I could

It is now 4pm est and I have spent the entire day trying to get Samsung to return the $100 they stole or the phone they stole from me. One or the other! I have provided them with acceptable documentation proving they took delivery of my phone on 12/16. I even have the name of the person that signed for it, Yet they then took money my Cc stating I didn’t return it! I’m pissed and I will not stop until I get satisfaction for what amounts to a crime. My next call will be to the South Korean corporate offices. I am just waiting for them to open!

 by Aamir K

I am writing to complaint about my order placed through Home Depot for a Samsung 17.6 cu. ft. Too Freezer Refrigerator with FlexZone Freezer in White, Energy Star. I placed this order on October 3rd, 2021 (When I placed my order it was IN STOCK.. NOT BACKORDERED and it said I would receive my fridge two weeks after). I am having a major issue getting the appliance to my house, my delivery has been rescheduled MULTIPLE times for different reasons like “truck issues”, “warehouse issues”, “inventory issues”. I have been back and forth with the supervisor “Carlos Valencia” at one of the Samsung locations who has promised me a compensation when the product (or shall I say IF THE PRODUCT) ever gets delivered to me. The last time we spoke was December 8th when my refrigerator was rescheduled again. He put a specific note on the account for my fridge to be delivered on December 17 in bold uppercase letters and he guaranteed me 100% that my refrigerator would be delivered on December 17 and AGAIN it was rescheduled. On December 8 when it was rescheduled the reason was there was an issue with the truck when he checked the reason for delay; he said there was ADEQUATE inventory in stock for my fridge to be delivered and I spoke to him again today since my delivery date was scheduled for today and now he’s saying there is zero inventory and my delivery date has been pushed back AGAIN to December 30 which means Samsung gave my refrigerator to someone else!!! Even when I look on Home Depot this specific fridge shows that it is IN STOCK and can be delivered as early as December 27. This is the most ridiculous encounter I’ve ever had with a company over a product. Within the last month alone I’ve purchased $10,000 in Samsung products which I can show and provide receipts for from Best Buy. This is NOT how you deal with customers, especially customers that spend this much money with your company. I am a loyal Samsung customer and if this is the case I WILL cancel all my products that have not been delivered to me as yet from Samsung which I purchased from Best Buy and I will go purchase them from a company who actually cares about their customers. All I want is for my fridge to be delivered. It has been three months now that my delivery date has constantly been pushed back and I am beyond frustrated…..the employees at Samsung clearly cannot help me which is why I’m writing to you. I also purchased a 3-year Warranty which I am losing out on since 3 months has already passed and I haven’t even received my fridge yet!! My next step will be taking my complaint to social media; I have 300K followers on my Instagram and 100K followers on my tik-tok and I will be posting about my experience with Samsung! I hope someone is able to solve my issue. Thank You.

Contact Samsung customer service phone numbers

Phone Number : 1-800-726-7864

Email : president@sea.samsung.com

Business Hours: 8:00 AM - 12:00 AM

Website : https://www.samsung.com/us/

Corporate Head office: 85 Challenger Road Ridgefield Park, NJ 07660 United States

Samsung Corporate Office and Headquarters address

Samsung is located Headquarter in Ridgefield Park, NJ, United States. Its address 85 Challenger Road
Ridgefield Park, NJ 07660, United States. And the phone number is 201-229-4000.The details of Samsung corporate office and headquarters address will help you to know more about Samsung service.

 

Samsung Headquarters Corporate Address

Below is the headquarters address of Samsung corporate office

Samsung Corporate Address

Ridgefield Park, NJ, United States

You can address any correspondence to the Samsung headquarters to:

85 Challenger Road
Ridgefield Park,
NJ 07660
United States

Samsung Headquarters Phone Number

The Samsung corporate office phone number is 201-229-4000.
For customer services, you can call: 1-800-726-7864 and for sales support, call: 201-229-4000.

 

Samsung Corporate office email

president@sea.samsung.com

Contact form

 

Samsung Customer service

Samsung customer service number: 1-800-726-7864

 

How to contact or complain to Samsung Corporate?

Samsung Customer Service team is available on 1-800-726-7864 and 201-229-4000. Lines are open 7 days a week from 8:00 AM – 12:00 AM So you can submit your complaint easily.

 

Executive Team.

Tim Baxter: President and Chief Operating Officer
Kun-Hee Lee: CEO of Samsung Electronics North America and President
Yong Jin Park: President of Information Technology Division
Hoon Eom Young: Co-President of Consumer Electronics Division
Bryan Hopkins: Vice President and General Counsel

 

Samsung Corporate customer service reviews

Feel free to share your experiences, praise or complaints about Samsung corporate service by using below form.

Sources

https://www.samsung.com/us/

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Samsung
Average rating:  
 36 reviews
 by Beth

I wish there was a minus star listed. I will never, ever by a Samsung product again! Their customer service is awful (can't understand what they are saying either) and their products are just as bad! Too much detail to write!

 by James Slagle

I had an S10 i loved. It was my first Samsung. I upgraded to the 21 and it garbage. Phone locks up, shuts off, and the Google assistant just randomly turns on. Ive asked for help from Samsung, Verizon and Asurion with no help or concern given. This is an $800 phone i pay for every month and this has been going on for 6 months. As much as i hate Apple at least their phones work so it looks like im going back. Thanks for nothing Samsung, youre trash.

 by dawn giadone

the absolute worst customer service, and technicians I have EVER dealt with in my entire life!! I won't bore you with the details, just want to say, that I had a tech come out t service my fridge, 1 1/2 old. ice maker was broke. after multiple back and forths with them the tech finally came out. he told me it was the ice maker. I said , yes, I am well aware. He said I need to schede a servie call, not a diagnostics call. and he left! I was disgusted!. so I called. I had to get it fixed so I called, (many times) to make a service call for a tech.
well my or my, they sent the SAME TECH!! he was very rude, walked out of my house, halfway through working, left all my food on my counter for over an hour. when he returned, he said its all fixed. and left. a few mins later, I hear a noise coming from the fridge, so I checked and there was water pouring out of the back of my fridge!!!!!!!!!!!!!!!!!!!!!!!!!
needless to say I am disgusted, and will be reporting them to BBB. Trying to find contact info on who the hell owns samsung is like call customer support

 by Brenda Mosley

I contacted Samsung about their earbuds, I lost one about a week after I made the 168.00 dollar purchase at Costco. I let them know and they said sorry but it is too bad, you cannot purchase just one. It was because they were two big and heavy and fell out of my ear down a drain. So I could not retrieve it and he said well sometimes that is how it goes.
I have everything Samsung my tab lite, phones ect but I am switching to Apple. You have lost a customer of over 15 years. Because you cared so little.

 by Taisiya

I switched my note10+ to ultra and have a drop of issue. The phone is month old and customer service keep on transfer me all over. I went to Samsung service they switched operation system and I still have the issue. I am asking for replacement and it's very hard to contact with anyone again because of drop off calls. So all they can do is for me to mail the phone for repair (I paod for new phone and don't need a refurbished phone which I could get cheaper) wait for couple weeks without having a phone and only then if they can't fix it again tp semd me a replacement. I can't do that and also can't transfer my data over and over again with paying for a new phone. I asked to be transfered to the manager who didn't wanna help me and gave me the address of the service which I called and which doesn't even do repairs. I am shocked! These isues took a lot of my time and effort and ive been with Samsung for as long as i remember. Horrible service ,they dont care about their customers.

 by ann V.

I have a samsung gas range and while cleaning the number panel the demo mode came up. Texted for two hours for help with this problem to no avail.
Waited the entire day for a call back. I could really use some help with this!!

 by Deb

UGH, I loved my Note 8 then went to Note 20. Sooooo How in the heck thought putting the volume on the same side as the on, maybe need to let him go, failed. Capture you push both volume and on at the same time, failed. Wow just wasn't the common sense day for him.

 by Mrlissa

Worst Customer Service ever. Got a different answer from 7 different reps and they set up times to call me back and never did. I will never own a Samsung product again after 30+ years but NEVER EVER AGAIN. I'M GOING TO REPORT AND PUT THIS IDIOTIC BULLSHIT WEBSITE AND POORLY TRAINED CUSTOMER SERVICE REPS AND THE EXPERTS ON THE WEBPAGE ALL DIDN'T know jack and took up 5½ hrs of my time for nothing

Total waste. I'm livid. We made this company what it is and put food on their tables and they are losing money like crazy and no caring that their services are not available on the big ass waste of a website and 3 experts., 6 customers service reps, 2 supervisors and a lady in the loyalty department and she was supposed to have a person higher than her call me at 10. Its now noon and I've been 9n the phone since 1005. Hung up on twice. You guys suck ass.

 by Darcy

I’d give it less if I could

It is now 4pm est and I have spent the entire day trying to get Samsung to return the $100 they stole or the phone they stole from me. One or the other! I have provided them with acceptable documentation proving they took delivery of my phone on 12/16. I even have the name of the person that signed for it, Yet they then took money my Cc stating I didn’t return it! I’m pissed and I will not stop until I get satisfaction for what amounts to a crime. My next call will be to the South Korean corporate offices. I am just waiting for them to open!

 by Aamir K

I am writing to complaint about my order placed through Home Depot for a Samsung 17.6 cu. ft. Too Freezer Refrigerator with FlexZone Freezer in White, Energy Star. I placed this order on October 3rd, 2021 (When I placed my order it was IN STOCK.. NOT BACKORDERED and it said I would receive my fridge two weeks after). I am having a major issue getting the appliance to my house, my delivery has been rescheduled MULTIPLE times for different reasons like “truck issues”, “warehouse issues”, “inventory issues”. I have been back and forth with the supervisor “Carlos Valencia” at one of the Samsung locations who has promised me a compensation when the product (or shall I say IF THE PRODUCT) ever gets delivered to me. The last time we spoke was December 8th when my refrigerator was rescheduled again. He put a specific note on the account for my fridge to be delivered on December 17 in bold uppercase letters and he guaranteed me 100% that my refrigerator would be delivered on December 17 and AGAIN it was rescheduled. On December 8 when it was rescheduled the reason was there was an issue with the truck when he checked the reason for delay; he said there was ADEQUATE inventory in stock for my fridge to be delivered and I spoke to him again today since my delivery date was scheduled for today and now he’s saying there is zero inventory and my delivery date has been pushed back AGAIN to December 30 which means Samsung gave my refrigerator to someone else!!! Even when I look on Home Depot this specific fridge shows that it is IN STOCK and can be delivered as early as December 27. This is the most ridiculous encounter I’ve ever had with a company over a product. Within the last month alone I’ve purchased $10,000 in Samsung products which I can show and provide receipts for from Best Buy. This is NOT how you deal with customers, especially customers that spend this much money with your company. I am a loyal Samsung customer and if this is the case I WILL cancel all my products that have not been delivered to me as yet from Samsung which I purchased from Best Buy and I will go purchase them from a company who actually cares about their customers. All I want is for my fridge to be delivered. It has been three months now that my delivery date has constantly been pushed back and I am beyond frustrated…..the employees at Samsung clearly cannot help me which is why I’m writing to you. I also purchased a 3-year Warranty which I am losing out on since 3 months has already passed and I haven’t even received my fridge yet!! My next step will be taking my complaint to social media; I have 300K followers on my Instagram and 100K followers on my tik-tok and I will be posting about my experience with Samsung! I hope someone is able to solve my issue. Thank You.

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