Samsung Corporate Office and Headquarters address


Tips for contacting & calling Samsung quicker, tips for sloving issues & customer reviews
Samsung
Average rating:  
 30 reviews
 by Deb

UGH, I loved my Note 8 then went to Note 20. Sooooo How in the heck thought putting the volume on the same side as the on, maybe need to let him go, failed. Capture you push both volume and on at the same time, failed. Wow just wasn't the common sense day for him.

 by Mrlissa

Worst Customer Service ever. Got a different answer from 7 different reps and they set up times to call me back and never did. I will never own a Samsung product again after 30+ years but NEVER EVER AGAIN. I'M GOING TO REPORT AND PUT THIS IDIOTIC BULLSHIT WEBSITE AND POORLY TRAINED CUSTOMER SERVICE REPS AND THE EXPERTS ON THE WEBPAGE ALL DIDN'T know jack and took up 5½ hrs of my time for nothing

Total waste. I'm livid. We made this company what it is and put food on their tables and they are losing money like crazy and no caring that their services are not available on the big ass waste of a website and 3 experts., 6 customers service reps, 2 supervisors and a lady in the loyalty department and she was supposed to have a person higher than her call me at 10. Its now noon and I've been 9n the phone since 1005. Hung up on twice. You guys suck ass.

 by Darcy

I’d give it less if I could

It is now 4pm est and I have spent the entire day trying to get Samsung to return the $100 they stole or the phone they stole from me. One or the other! I have provided them with acceptable documentation proving they took delivery of my phone on 12/16. I even have the name of the person that signed for it, Yet they then took money my Cc stating I didn’t return it! I’m pissed and I will not stop until I get satisfaction for what amounts to a crime. My next call will be to the South Korean corporate offices. I am just waiting for them to open!

 by Aamir K

I am writing to complaint about my order placed through Home Depot for a Samsung 17.6 cu. ft. Too Freezer Refrigerator with FlexZone Freezer in White, Energy Star. I placed this order on October 3rd, 2021 (When I placed my order it was IN STOCK.. NOT BACKORDERED and it said I would receive my fridge two weeks after). I am having a major issue getting the appliance to my house, my delivery has been rescheduled MULTIPLE times for different reasons like “truck issues”, “warehouse issues”, “inventory issues”. I have been back and forth with the supervisor “Carlos Valencia” at one of the Samsung locations who has promised me a compensation when the product (or shall I say IF THE PRODUCT) ever gets delivered to me. The last time we spoke was December 8th when my refrigerator was rescheduled again. He put a specific note on the account for my fridge to be delivered on December 17 in bold uppercase letters and he guaranteed me 100% that my refrigerator would be delivered on December 17 and AGAIN it was rescheduled. On December 8 when it was rescheduled the reason was there was an issue with the truck when he checked the reason for delay; he said there was ADEQUATE inventory in stock for my fridge to be delivered and I spoke to him again today since my delivery date was scheduled for today and now he’s saying there is zero inventory and my delivery date has been pushed back AGAIN to December 30 which means Samsung gave my refrigerator to someone else!!! Even when I look on Home Depot this specific fridge shows that it is IN STOCK and can be delivered as early as December 27. This is the most ridiculous encounter I’ve ever had with a company over a product. Within the last month alone I’ve purchased $10,000 in Samsung products which I can show and provide receipts for from Best Buy. This is NOT how you deal with customers, especially customers that spend this much money with your company. I am a loyal Samsung customer and if this is the case I WILL cancel all my products that have not been delivered to me as yet from Samsung which I purchased from Best Buy and I will go purchase them from a company who actually cares about their customers. All I want is for my fridge to be delivered. It has been three months now that my delivery date has constantly been pushed back and I am beyond frustrated…..the employees at Samsung clearly cannot help me which is why I’m writing to you. I also purchased a 3-year Warranty which I am losing out on since 3 months has already passed and I haven’t even received my fridge yet!! My next step will be taking my complaint to social media; I have 300K followers on my Instagram and 100K followers on my tik-tok and I will be posting about my experience with Samsung! I hope someone is able to solve my issue. Thank You.

 by Kristine Lange

We bought a Samsung gas range about 3 yrs. ago because of the top ratings it got in Consumer Reports magazine. In this 3 yr. time, I've had THREE of the 5 knobs break. Why would you make the center of the knob (the part that attaches to the stove) out of PLASTIC?? That is the part that is going to get the most use and stress. Our stove model is #NX58H5600SS-AA. Is it possible to get knobs that have a metal center? We also bought a Samsung French Door refrigerator at the same time and so far have not had any problems with it. In over 53 yrs., these are the only knobs I've ever had break on a stove that we owned. A stove isn't worth much without knobs that work!

 by Shirley sloop

Watch repair repair #4162481381.
I have sent my watch in for repairs under warranty. The people we have been in contact with have been no help. First I was emailed repair will be under warranty, no charge. Later received an email over $200 for repair, not under warranty. Have been trying to get repaired for a few weeks. Telling me there is water damage, I have never worn swimming . We have all samsung appliances in our home. Never have had a problem with them.
All I am asking is my watch be repaired or replaced at no charge. I have contacted BBB and they have contacted RSI division.
The ads and warranty are fraudulent. The seal failed, somehow that is my fault. Please be aware that I will consider consumer affairs for your fraudulent practice. I was offered $100 for my watch trade in, but not on sale price in your ad. Your ad has active 4 for$149. That would be my cost of$49 correct ?
Show quoted text

 by Jessica

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Jessica Hall

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Jessica Hall

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Kevin Terrett

Customer service refused to add installation to my delivery spoke to numerous operators for over two and a half hours been transferred hung up on absolutely horrendous customer service.

Contact Samsung customer service phone numbers

Phone Number : 1-800-726-7864

Email : president@sea.samsung.com

Business Hours: 8:00 AM - 12:00 AM

Website : https://www.samsung.com/us/

Corporate Head office: 85 Challenger Road Ridgefield Park, NJ 07660 United States

Samsung Corporate Office and Headquarters address

Samsung is located Headquarter in Ridgefield Park, NJ, United States. Its address 85 Challenger Road
Ridgefield Park, NJ 07660, United States. And the phone number is 201-229-4000.The details of Samsung corporate office and headquarters address will help you to know more about Samsung service.

 

Samsung Headquarters Corporate Address

Below is the headquarters address of Samsung corporate office

Samsung Corporate Address

Ridgefield Park, NJ, United States

You can address any correspondence to the Samsung headquarters to:

85 Challenger Road
Ridgefield Park,
NJ 07660
United States

Samsung Headquarters Phone Number

The Samsung corporate office phone number is 201-229-4000.
For customer services, you can call: 1-800-726-7864 and for sales support, call: 201-229-4000.

 

Samsung Corporate office email

president@sea.samsung.com

Contact form

 

Samsung Customer service

Samsung customer service number: 1-800-726-7864

 

How to contact or complain to Samsung Corporate?

Samsung Customer Service team is available on 1-800-726-7864 and 201-229-4000. Lines are open 7 days a week from 8:00 AM – 12:00 AM So you can submit your complaint easily.

 

Executive Team.

Tim Baxter: President and Chief Operating Officer
Kun-Hee Lee: CEO of Samsung Electronics North America and President
Yong Jin Park: President of Information Technology Division
Hoon Eom Young: Co-President of Consumer Electronics Division
Bryan Hopkins: Vice President and General Counsel

 

Samsung Corporate customer service reviews

Feel free to share your experiences, praise or complaints about Samsung corporate service by using below form.

Sources

https://www.samsung.com/us/

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Samsung
Average rating:  
 30 reviews
 by Deb

UGH, I loved my Note 8 then went to Note 20. Sooooo How in the heck thought putting the volume on the same side as the on, maybe need to let him go, failed. Capture you push both volume and on at the same time, failed. Wow just wasn't the common sense day for him.

 by Mrlissa

Worst Customer Service ever. Got a different answer from 7 different reps and they set up times to call me back and never did. I will never own a Samsung product again after 30+ years but NEVER EVER AGAIN. I'M GOING TO REPORT AND PUT THIS IDIOTIC BULLSHIT WEBSITE AND POORLY TRAINED CUSTOMER SERVICE REPS AND THE EXPERTS ON THE WEBPAGE ALL DIDN'T know jack and took up 5½ hrs of my time for nothing

Total waste. I'm livid. We made this company what it is and put food on their tables and they are losing money like crazy and no caring that their services are not available on the big ass waste of a website and 3 experts., 6 customers service reps, 2 supervisors and a lady in the loyalty department and she was supposed to have a person higher than her call me at 10. Its now noon and I've been 9n the phone since 1005. Hung up on twice. You guys suck ass.

 by Darcy

I’d give it less if I could

It is now 4pm est and I have spent the entire day trying to get Samsung to return the $100 they stole or the phone they stole from me. One or the other! I have provided them with acceptable documentation proving they took delivery of my phone on 12/16. I even have the name of the person that signed for it, Yet they then took money my Cc stating I didn’t return it! I’m pissed and I will not stop until I get satisfaction for what amounts to a crime. My next call will be to the South Korean corporate offices. I am just waiting for them to open!

 by Aamir K

I am writing to complaint about my order placed through Home Depot for a Samsung 17.6 cu. ft. Too Freezer Refrigerator with FlexZone Freezer in White, Energy Star. I placed this order on October 3rd, 2021 (When I placed my order it was IN STOCK.. NOT BACKORDERED and it said I would receive my fridge two weeks after). I am having a major issue getting the appliance to my house, my delivery has been rescheduled MULTIPLE times for different reasons like “truck issues”, “warehouse issues”, “inventory issues”. I have been back and forth with the supervisor “Carlos Valencia” at one of the Samsung locations who has promised me a compensation when the product (or shall I say IF THE PRODUCT) ever gets delivered to me. The last time we spoke was December 8th when my refrigerator was rescheduled again. He put a specific note on the account for my fridge to be delivered on December 17 in bold uppercase letters and he guaranteed me 100% that my refrigerator would be delivered on December 17 and AGAIN it was rescheduled. On December 8 when it was rescheduled the reason was there was an issue with the truck when he checked the reason for delay; he said there was ADEQUATE inventory in stock for my fridge to be delivered and I spoke to him again today since my delivery date was scheduled for today and now he’s saying there is zero inventory and my delivery date has been pushed back AGAIN to December 30 which means Samsung gave my refrigerator to someone else!!! Even when I look on Home Depot this specific fridge shows that it is IN STOCK and can be delivered as early as December 27. This is the most ridiculous encounter I’ve ever had with a company over a product. Within the last month alone I’ve purchased $10,000 in Samsung products which I can show and provide receipts for from Best Buy. This is NOT how you deal with customers, especially customers that spend this much money with your company. I am a loyal Samsung customer and if this is the case I WILL cancel all my products that have not been delivered to me as yet from Samsung which I purchased from Best Buy and I will go purchase them from a company who actually cares about their customers. All I want is for my fridge to be delivered. It has been three months now that my delivery date has constantly been pushed back and I am beyond frustrated…..the employees at Samsung clearly cannot help me which is why I’m writing to you. I also purchased a 3-year Warranty which I am losing out on since 3 months has already passed and I haven’t even received my fridge yet!! My next step will be taking my complaint to social media; I have 300K followers on my Instagram and 100K followers on my tik-tok and I will be posting about my experience with Samsung! I hope someone is able to solve my issue. Thank You.

 by Kristine Lange

We bought a Samsung gas range about 3 yrs. ago because of the top ratings it got in Consumer Reports magazine. In this 3 yr. time, I've had THREE of the 5 knobs break. Why would you make the center of the knob (the part that attaches to the stove) out of PLASTIC?? That is the part that is going to get the most use and stress. Our stove model is #NX58H5600SS-AA. Is it possible to get knobs that have a metal center? We also bought a Samsung French Door refrigerator at the same time and so far have not had any problems with it. In over 53 yrs., these are the only knobs I've ever had break on a stove that we owned. A stove isn't worth much without knobs that work!

 by Shirley sloop

Watch repair repair #4162481381.
I have sent my watch in for repairs under warranty. The people we have been in contact with have been no help. First I was emailed repair will be under warranty, no charge. Later received an email over $200 for repair, not under warranty. Have been trying to get repaired for a few weeks. Telling me there is water damage, I have never worn swimming . We have all samsung appliances in our home. Never have had a problem with them.
All I am asking is my watch be repaired or replaced at no charge. I have contacted BBB and they have contacted RSI division.
The ads and warranty are fraudulent. The seal failed, somehow that is my fault. Please be aware that I will consider consumer affairs for your fraudulent practice. I was offered $100 for my watch trade in, but not on sale price in your ad. Your ad has active 4 for$149. That would be my cost of$49 correct ?
Show quoted text

 by Jessica

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Jessica Hall

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Jessica Hall

I need someone as high up as I can get to fix my problem ive been dealing with, with yall for over 5 months now just trying to get someone to fix my tv that samsung supervisors keep saying they are handling it but then I hear nothing back. It is very displeasing to know the quailty of the tv for paying 1000 for that the legs on the tv would not hold the tv resulting in it to fall over the tv stand. Ive talked with id say at least 75 ppl and still no result. I need this corrected asap. At this point they should have sent another tv and had ne send this one back. I've never had issues with VIZO or lg tvs before with having something replaced that someone bought extra warrenties on. And only to have watched on it twice before it defected. Please fix this issue. I am so tired of getting rin around and put on the side.

 by Kevin Terrett

Customer service refused to add installation to my delivery spoke to numerous operators for over two and a half hours been transferred hung up on absolutely horrendous customer service.

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