Samsung Corporate Office and Headquarters address


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Samsung
Average rating:  
 45 reviews
 by Brian Dod

I have purchased two QN900 TVs from Samsung the first arrived with a broken screen , which they took back and replaced with another one after I paid for it if I did not want to wait the second TV arrived with a black spot in the screen that was 14' by 20' big instead of taking back the TV Samsung wanted to repair it. the Screen that was sent out was damaged, now it is pasted the 15 days and that matters believe me when I say that SAMSUNG SUCKS Sales does not talk to service so the good of the customer SUCKS because samsung does not communicate they screw the customer

 by james

I went for the option of a trade-in from my Samsung 21Ultra, to a Samsung 22Ultra. Upon receiving my new phone, I carefully wrapped up my old Samsung phone and sent it on its way. about a week later I received an email from Samsung that they received the box I sent it in and it was empty and they will be charging my account $700+. I cannot get a hold of anyone at Samsung to dispute this and am going to end up being FRAUDULENTLY charged by Samsung for this. After this, I would definitely recommend not EVER using Samsung for any trade in or related purchases.

 by CGib2

I have several issues with Samsung that just occurred over the past few days.
(1) I purchased a 75” QN900A on March 27, for $3,999.99. On April 3rd, the price dropped to $3,499.99. On April 5th the TV was delivered. I called Samsung E-commerce on April 5th to get a price adjustment on the TV in the amount of $500, or the current selling price. After speaking with customer service, they reluctantly agreed to give me a $500 refund, however, 2 days later they called and stated that her superiors had refused to grant the $500 refund request.
(2) In addition to the 75” TV, I also ordered a HW-Q800A soundbar which was also delivered on April 5th. Upon opening the box, I discovered that I had been shipped a used soundbar that had been returned to Samsung on September 23, 2021, then reshipped to me. Upon calling customer service, I was informed that I would have to return the used soundbar, get a refund, then buy a new soundbar again. I asked why Samsung couldn’t (exchange) ship me a new soundbar, and I would return the used one. They responded that they couldn’t exchange because their corporate policy wouldn’t allow that. Return and Rebuy was their solution. I responded that almost every major retailer today has a very simple exchange policy, yet, Samsung is still living in the dark ages.
(3) When I purchased the TV, Samsung also offers a wall mounting installation service for $120. I thought that was very reasonable, and purchased the service. The installment was supposed to be for 2 installers due to the size of the TV. On the install date, 1 installer showed up for the job, and was unaware that a 2nd installer had been contracted. The wall mounting installation was sub-contracted to a company called Handy. In trying to contact Handy to get a 2nd person for the job, the only means of contacting them was via e-mail. They responded to my email, only to apologize, and stated that they would get back to me soon. Never heard from the again.
In summary, I love Samsung products, as I find their electronic products to be exceptional. However, if their corporate policy is “buyer be ware”, I will have to think twice before I buy Samsung again!!!!
In speaking with their Customer Support Team, I found them to be very professional, and very sincere and apologetic in their communication. However, they were very limited by corporate policy in what they could do. It’s almost as if they were handcuffed by corporate, and could not make exceptions.

 by Marty Henigman

Samsung said that they could replace a battery in my computer. I sent it to the repair center as instructed along with the money for the repair. I was advised October 25, 2021 that the computer had been delivered to the repair center. I am currently writing March 7 of 2022 following many, many texts messages and phone calls attempting to get my computer back!! There is a constant pass along from person to person-(all very nice) but none helpful in getting my computer returned. No, Samsung does not care! In case someone actually reads this, I have my Service Order number.

 by Mary Gutman

This company is the worst I have ever had to deal with. Samsung Tuscan freezer it cost a pretty penny. less than a year later freezer frozen over. After many calls and 3 months later none of the repair guys will touch because there is a recall on the freezer. After another month of hours and days supervisor after supervisor, sending in sales slips , uploading serial numbers all the crap they wanted Samsung finally agreed to give me a PORTION of a refund THEY said Citi Bank would be in touch with me . a week goes by I call Samsung now the are say my claim was rejected. REALLY!!! what a really horrible company!!! I will NEVER bye Samsung again.

 by cindy mount

-Star rating!!!! Please, can someone help me? i have spent days and days on hold (Monday i was 3 1/2 hours holding...i finally hung up and called back just to see if you were closed...and you were closed...leaving me on hold!!!). Yesterday i tried it all over again...calling numbers that were given to me when i actually did get someone on the line/chat and the numbers and departments were wrong. Transferred right back into the holding tank with no help. i spent over 5 hours yesterday working on this. i started calling early this morning and i am on hold again after being directed by your Chat online to contact this department to which they said they can't help me, but assured me they would get me with a supervisor in the Home Appliance department...they assured me that they wouldn't transfer me until they had a live person. But i've been on hold, back in the loop like yesterday and all the days before that, with no help and holding now for almost 2 hours. i can't do this anymore. I have a full time job and i have missed 3 days this week and countless other days previously with NO PAY! Please can someone help me!!!!

i ordered a refrigerator on April 11th. It arrived damaged, XPO left it per Samsung's instructions that they would replace the damaged door. Then Samsung warranty said no and would negate my warranty. It sat on my porch over two weeks before XPO picked it up. i waited to be credited back because they said they couldn't do a straight replacement. i had to cancel and re-order. So i ordered again. That refrigerator arrived even more damaged (the whole interior was damaged) and the XPO men just put it back on the truck and refused it. Samsung said i would have a replacement in 48-72 hours. That was two weeks ago. When i call in, i am on hold for hours and hours and only to have someone (if they answer) tell me it will be 48-72 hours before they "know" when a replacement will come. Now i can't even get that far with with my calls. No one can help me.

i received my Samsung bill yesterday and called on that. i told the CSR that i don't have the refrigerator yet so how can my payment be due yet? She told me i am to pay before i receive the order! And if i don't...Samsung will ruin my credit! She actually said that to me! i was so shocked! And then she said..."i can just cancel your order". She did not care about my situation at all. And that has been the way the whole time. My business doesn't matter to Samsung. I don't matter.

i wanted Samsung quality, i wanted Samsung 3 year warranty, i wanted Samsung Technicians if a repair would be needed. i have gotten NONE of that. And i could go to Home Depot and get the same refrigerator right now. But not the 3 year warranty, Technicians or XPO installation...and the financing. i wanted to replace all my appliances...but i can't even get the fridge in. Where is the Samsung care and quality?

I've even tried to reach your corporate offices...can't. No one answers the phone.

Can someone CALL ME? Can someone care? Please help me! Thank you! i have been extremely patient with all of this...but i need a refrigerator for my family. A cooler with ice just isn't working well for a family of 5! We have been without a refrigerator since the beginning of February!!

Please cancel my order immediately and credit my Samsung account, so that i can move on and find a company that will care about my business and get me a refrigerator. Thank you!

 by Richard Schneider

That is not a Star above. It is minus five. Bought a new Samsung refrigerator three months ago. The compressor failed. Waited five days for a tech to look at it. he came seven hours late. He confirmed it was as the indicator light said. "84" failed compressor. He just came I guess to see if I was lying. Six days now. Lost a bunch of food. 76 years old and dragging ice chests around. Samsung is silent. I guess I am out $2500. And now, I guess I have to hire someone with a truck to haul it to the dump. I can't even find the address to have them when I file a small claims court suit. I have one of their TV's, a tablet, and have had several of their phones. never again.

 by Aaron

If I could give Samsung less than one star I would. We ordered a new fridge directly from Samsung. The order was “lost” multiple time. Xpo logistics said it was Samsungs fault, and Samsung said it was xpo fault. No one wanted to help and take responsibility. Finally after 3 months of scheduling and then rescheduling with having to take multiple days off work expecting a fridge we received it. Once it arrived it was dented in multiple places, and the ice flapper valve kept opening and closing. Now no one at Samsung can give us an answer how to get a new fridge. We never receive call backs and when we do get in touch with someone after waiting on hold for hours they have to restart over because no one there can actually help

 by DeMi

Samsung has been absolutely terrible with their customer service!, I have been placed on hold for 2 hours which I screen shot thin on another occasion on hold for over an hour at least two reps have hung up on me and no manager or supervisor has been available in over 2 months! And that is all before addressing the issue at hand in Nov I purchased the Z Fold 3 an $1800..00 phone which is still practically new and in warranty the company has no intention of replacing the device which is malfunctioning The phone LED and touch just stopped in the inner screen, Samsung suggest that I pay of the phones full balance and send it in for the S22 which is aprox. 5 to $600 cheaper for a discounted credit. They are offering no option that would not have me without a phone for 15+ days "I work from my device" this is not to mention I also purchased the Galaxy laptop this year. You would think after spending so much with the company they would handle this better i hope this message serves as a warning to everyone are at least some insight. I suppose after a life time of Samsung products it is finally time to transition to APPLE

 by Beth

I wish there was a minus star listed. I will never, ever by a Samsung product again! Their customer service is awful (can't understand what they are saying either) and their products are just as bad! Too much detail to write!

Contact Samsung customer service phone numbers

Phone Number : 1-800-726-7864

Email : president@sea.samsung.com

Business Hours: 8:00 AM - 12:00 AM

Website : https://www.samsung.com/us/

Corporate Head office: 85 Challenger Road Ridgefield Park, NJ 07660 United States

Samsung Corporate Office and Headquarters address

Samsung is located Headquarter in Ridgefield Park, NJ, United States. Its address 85 Challenger Road
Ridgefield Park, NJ 07660, United States. And the phone number is 201-229-4000.The details of Samsung corporate office and headquarters address will help you to know more about Samsung service.

 

Samsung Headquarters Corporate Address

Below is the headquarters address of Samsung corporate office

Samsung Corporate Address

Ridgefield Park, NJ, United States

You can address any correspondence to the Samsung headquarters to:

85 Challenger Road
Ridgefield Park,
NJ 07660
United States

Samsung Headquarters Phone Number

The Samsung corporate office phone number is 201-229-4000.
For customer services, you can call: 1-800-726-7864 and for sales support, call: 201-229-4000.

 

Samsung Corporate office email

president@sea.samsung.com

Contact form

 

Samsung Customer service

Samsung customer service number: 1-800-726-7864

 

How to contact or complain to Samsung Corporate?

Samsung Customer Service team is available on 1-800-726-7864 and 201-229-4000. Lines are open 7 days a week from 8:00 AM – 12:00 AM So you can submit your complaint easily.

 

Executive Team.

Tim Baxter: President and Chief Operating Officer
Kun-Hee Lee: CEO of Samsung Electronics North America and President
Yong Jin Park: President of Information Technology Division
Hoon Eom Young: Co-President of Consumer Electronics Division
Bryan Hopkins: Vice President and General Counsel

 

Samsung Corporate customer service reviews

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Sources

https://www.samsung.com/us/

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Samsung
Average rating:  
 45 reviews
 by Brian Dod

I have purchased two QN900 TVs from Samsung the first arrived with a broken screen , which they took back and replaced with another one after I paid for it if I did not want to wait the second TV arrived with a black spot in the screen that was 14' by 20' big instead of taking back the TV Samsung wanted to repair it. the Screen that was sent out was damaged, now it is pasted the 15 days and that matters believe me when I say that SAMSUNG SUCKS Sales does not talk to service so the good of the customer SUCKS because samsung does not communicate they screw the customer

 by james

I went for the option of a trade-in from my Samsung 21Ultra, to a Samsung 22Ultra. Upon receiving my new phone, I carefully wrapped up my old Samsung phone and sent it on its way. about a week later I received an email from Samsung that they received the box I sent it in and it was empty and they will be charging my account $700+. I cannot get a hold of anyone at Samsung to dispute this and am going to end up being FRAUDULENTLY charged by Samsung for this. After this, I would definitely recommend not EVER using Samsung for any trade in or related purchases.

 by CGib2

I have several issues with Samsung that just occurred over the past few days.
(1) I purchased a 75” QN900A on March 27, for $3,999.99. On April 3rd, the price dropped to $3,499.99. On April 5th the TV was delivered. I called Samsung E-commerce on April 5th to get a price adjustment on the TV in the amount of $500, or the current selling price. After speaking with customer service, they reluctantly agreed to give me a $500 refund, however, 2 days later they called and stated that her superiors had refused to grant the $500 refund request.
(2) In addition to the 75” TV, I also ordered a HW-Q800A soundbar which was also delivered on April 5th. Upon opening the box, I discovered that I had been shipped a used soundbar that had been returned to Samsung on September 23, 2021, then reshipped to me. Upon calling customer service, I was informed that I would have to return the used soundbar, get a refund, then buy a new soundbar again. I asked why Samsung couldn’t (exchange) ship me a new soundbar, and I would return the used one. They responded that they couldn’t exchange because their corporate policy wouldn’t allow that. Return and Rebuy was their solution. I responded that almost every major retailer today has a very simple exchange policy, yet, Samsung is still living in the dark ages.
(3) When I purchased the TV, Samsung also offers a wall mounting installation service for $120. I thought that was very reasonable, and purchased the service. The installment was supposed to be for 2 installers due to the size of the TV. On the install date, 1 installer showed up for the job, and was unaware that a 2nd installer had been contracted. The wall mounting installation was sub-contracted to a company called Handy. In trying to contact Handy to get a 2nd person for the job, the only means of contacting them was via e-mail. They responded to my email, only to apologize, and stated that they would get back to me soon. Never heard from the again.
In summary, I love Samsung products, as I find their electronic products to be exceptional. However, if their corporate policy is “buyer be ware”, I will have to think twice before I buy Samsung again!!!!
In speaking with their Customer Support Team, I found them to be very professional, and very sincere and apologetic in their communication. However, they were very limited by corporate policy in what they could do. It’s almost as if they were handcuffed by corporate, and could not make exceptions.

 by Marty Henigman

Samsung said that they could replace a battery in my computer. I sent it to the repair center as instructed along with the money for the repair. I was advised October 25, 2021 that the computer had been delivered to the repair center. I am currently writing March 7 of 2022 following many, many texts messages and phone calls attempting to get my computer back!! There is a constant pass along from person to person-(all very nice) but none helpful in getting my computer returned. No, Samsung does not care! In case someone actually reads this, I have my Service Order number.

 by Mary Gutman

This company is the worst I have ever had to deal with. Samsung Tuscan freezer it cost a pretty penny. less than a year later freezer frozen over. After many calls and 3 months later none of the repair guys will touch because there is a recall on the freezer. After another month of hours and days supervisor after supervisor, sending in sales slips , uploading serial numbers all the crap they wanted Samsung finally agreed to give me a PORTION of a refund THEY said Citi Bank would be in touch with me . a week goes by I call Samsung now the are say my claim was rejected. REALLY!!! what a really horrible company!!! I will NEVER bye Samsung again.

 by cindy mount

-Star rating!!!! Please, can someone help me? i have spent days and days on hold (Monday i was 3 1/2 hours holding...i finally hung up and called back just to see if you were closed...and you were closed...leaving me on hold!!!). Yesterday i tried it all over again...calling numbers that were given to me when i actually did get someone on the line/chat and the numbers and departments were wrong. Transferred right back into the holding tank with no help. i spent over 5 hours yesterday working on this. i started calling early this morning and i am on hold again after being directed by your Chat online to contact this department to which they said they can't help me, but assured me they would get me with a supervisor in the Home Appliance department...they assured me that they wouldn't transfer me until they had a live person. But i've been on hold, back in the loop like yesterday and all the days before that, with no help and holding now for almost 2 hours. i can't do this anymore. I have a full time job and i have missed 3 days this week and countless other days previously with NO PAY! Please can someone help me!!!!

i ordered a refrigerator on April 11th. It arrived damaged, XPO left it per Samsung's instructions that they would replace the damaged door. Then Samsung warranty said no and would negate my warranty. It sat on my porch over two weeks before XPO picked it up. i waited to be credited back because they said they couldn't do a straight replacement. i had to cancel and re-order. So i ordered again. That refrigerator arrived even more damaged (the whole interior was damaged) and the XPO men just put it back on the truck and refused it. Samsung said i would have a replacement in 48-72 hours. That was two weeks ago. When i call in, i am on hold for hours and hours and only to have someone (if they answer) tell me it will be 48-72 hours before they "know" when a replacement will come. Now i can't even get that far with with my calls. No one can help me.

i received my Samsung bill yesterday and called on that. i told the CSR that i don't have the refrigerator yet so how can my payment be due yet? She told me i am to pay before i receive the order! And if i don't...Samsung will ruin my credit! She actually said that to me! i was so shocked! And then she said..."i can just cancel your order". She did not care about my situation at all. And that has been the way the whole time. My business doesn't matter to Samsung. I don't matter.

i wanted Samsung quality, i wanted Samsung 3 year warranty, i wanted Samsung Technicians if a repair would be needed. i have gotten NONE of that. And i could go to Home Depot and get the same refrigerator right now. But not the 3 year warranty, Technicians or XPO installation...and the financing. i wanted to replace all my appliances...but i can't even get the fridge in. Where is the Samsung care and quality?

I've even tried to reach your corporate offices...can't. No one answers the phone.

Can someone CALL ME? Can someone care? Please help me! Thank you! i have been extremely patient with all of this...but i need a refrigerator for my family. A cooler with ice just isn't working well for a family of 5! We have been without a refrigerator since the beginning of February!!

Please cancel my order immediately and credit my Samsung account, so that i can move on and find a company that will care about my business and get me a refrigerator. Thank you!

 by Richard Schneider

That is not a Star above. It is minus five. Bought a new Samsung refrigerator three months ago. The compressor failed. Waited five days for a tech to look at it. he came seven hours late. He confirmed it was as the indicator light said. "84" failed compressor. He just came I guess to see if I was lying. Six days now. Lost a bunch of food. 76 years old and dragging ice chests around. Samsung is silent. I guess I am out $2500. And now, I guess I have to hire someone with a truck to haul it to the dump. I can't even find the address to have them when I file a small claims court suit. I have one of their TV's, a tablet, and have had several of their phones. never again.

 by Aaron

If I could give Samsung less than one star I would. We ordered a new fridge directly from Samsung. The order was “lost” multiple time. Xpo logistics said it was Samsungs fault, and Samsung said it was xpo fault. No one wanted to help and take responsibility. Finally after 3 months of scheduling and then rescheduling with having to take multiple days off work expecting a fridge we received it. Once it arrived it was dented in multiple places, and the ice flapper valve kept opening and closing. Now no one at Samsung can give us an answer how to get a new fridge. We never receive call backs and when we do get in touch with someone after waiting on hold for hours they have to restart over because no one there can actually help

 by DeMi

Samsung has been absolutely terrible with their customer service!, I have been placed on hold for 2 hours which I screen shot thin on another occasion on hold for over an hour at least two reps have hung up on me and no manager or supervisor has been available in over 2 months! And that is all before addressing the issue at hand in Nov I purchased the Z Fold 3 an $1800..00 phone which is still practically new and in warranty the company has no intention of replacing the device which is malfunctioning The phone LED and touch just stopped in the inner screen, Samsung suggest that I pay of the phones full balance and send it in for the S22 which is aprox. 5 to $600 cheaper for a discounted credit. They are offering no option that would not have me without a phone for 15+ days "I work from my device" this is not to mention I also purchased the Galaxy laptop this year. You would think after spending so much with the company they would handle this better i hope this message serves as a warning to everyone are at least some insight. I suppose after a life time of Samsung products it is finally time to transition to APPLE

 by Beth

I wish there was a minus star listed. I will never, ever by a Samsung product again! Their customer service is awful (can't understand what they are saying either) and their products are just as bad! Too much detail to write!

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