Sovereign Bank Help Pages

Sovereign Bank Help Pages is the best option when trying to contact Sovereign Bank customer service. You can contact via Sovereign Bank Customer FAQ, Forum, and Online Help.

Contact Sovereign Bank Help @ customerservice.santanderbank.com/

Navigate to customerservice.santanderbank.com. If you have a problem with Online Banking, Mortgages, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Sovereign Bank Customers searching for

  • Online Banking
  • Setup Account
  • Mortgages
  • Change the PIN
  • Complaint

Contacting Sovereign Bank Help Pages

This is the official customer support page of Sovereign Bank, which contains different options for contacting them about a variety of issues.

If you are looking for Sovereign Bank’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact Sovereign Bank directly by calling their customer service number at 1 (877) 768-2265.

Sovereign Bank Frequently Asked Questions

How do I change my Online Banking User ID and/or Password?

To change your User ID in Online Banking:
1. Login to your account using your current User ID and Password
2. Select the Customer Service tab
3. Select My Profile & Preferences, in left hand menu
4. Under Online Preferences, select Change User ID
5. Current User ID should already be displayed, if not, enter current user id
6. Enter your desired New User ID
Note: You will not be allowed to use a User ID that is currently in use
7. Select Continue
8. Verify details and select Confirm

Can I update my contact information within Online Banking?

Yes, to update your contact information online, simply:

• Login to your account using your current User ID and Password
• Select the Customer Service tab
• Click My Profile and Preferences on the left hand menu
• Under Personal Information select Manage Contact Details or Change Address
• Enter all required information
• Click Continue
• Review information and click Confirm

How do I find an ATM or Branch in my area?

You are able to use our ATM/Branch Locator to get the address, telephone number, hours and driving instructions for more than 600 local Branches and over 2,000 ATMs through the Northeast.

It is possible to get all the exact same info regarding our ATM/Branch places within a 15 mile radius in the Web-enabled PDA or mobile phone.

Can I change my address online?

Yes, you are able to change your residential address online.

To change your residential address:

1. Login to your account using your current User ID and Password
2. Select the Customer Service tab
3. Click My Profile and Preferences on the left hand menu
4. Under Personal Information, select Change Address
5. Enter Current Address Details
6. Enter New Address Details
7. Click Continue
8. Review information and click Confirm

How do I replace my Debit Card if it is damaged?

If your Santander Debit Card is damaged, or if the 3 digit code on the back of your card is illegible, you can order a replacement ATM/Santander Debit Card in the any of the following ways:

Order a Replacement Debit Card Online:

• Login to your account using your current User ID and Password
• Select Customer Service tab at top of page
• Under ATM & Debit Card Services
• Select Order ATM & Debit Card Replacement
• From drop down menu, select appropriate card
• Click Continue
• Verify information
• Click Confirm

Contact a Customer Service Center Advisor at 1-877-768-2265, 6 a.m. – 10 p.m. ET, seven days a week.

Visit your local branch to order a replacement card.

What do I do if I forgot my ATM/Santander Debit Card PIN?

If you have forgotten your ATM/Santander Debit Card PIN, you now have the ability to Create or Change your Debit, Credit, or ATM CARD PIN through your Mobile Banking app.

To Request New ATM & Debit Card PIN Online:

• Login to your account using your current User ID and Password
• select the Customer Service tab
• under ATM & Debit Card Services
• select Request New ATM & Debit Card PIN
• from the drop down menu, select the debit card for which you wish to request a new PIN
• click Continue
• review the Card Details and press Confirm

Other Ways to Contact Sovereign Bank

Sovereign Bank Phone Number
Sovereign Bank Customer Service
Email Support
Help Pages Support
Sovereign Bank All Contacts

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