On July 20, 2019, I order the Mens' UA Spotlight LE Football Cleats. I received an a -email stating my order was shipped Wed, 7/24S Shipped! #P-171-2943-6666. Than I received an e-mail from LaserShip showing the steps of where my order is located. The location stop in HYATTSVILLE, MD. I never received my order and as I stated to LaserShip and Under Armour I have a camera at my home that records anytime anyone step foot on my property. I have made numerous call regarding my order. I spoke to Keira H (twice) whom informed me that my replace order was being process through there warehouse out of Baltimore. She went on to say your in Maryland so it shouldn't take long for you to received your order. Please note we are talking about my order for the Mens' UA Spotlight LE Football Cleats. Then no shoes no tracking number nothing..So I called again and spoke to Dominique S. whom told me exactly what Keira H told me. No shoes no tracking information.. So I called again and Spoke to Patrick M. whom was honest enough to informed me that my replaced order is out of stock 3000168-003 9.5 after all of the phone calls and waiting no one but Patrick M told me the truth. Then I spoke with one of your managers name Javier C. he went one to tell me what Patrick M just told me and asked if i wanted to change my order for which I did to the white red and blue spotlights. Well Javier C stated I would have my tracking information for my shoes shortly after the phone call and my shoes should be delivers by Friday or Monday.. Guess what no tracking number no shoes so I called today spoke Alyssa. J whom pretty much stated i have no idea when you will received your order. I can't call the warehouse but I will e-mail me them.. These numbers are the two replacement number I was given RPL190730-006091. RPL190730-006091-2. I never though with such a well name company, I would have these issues receiving my order for which has been paid in full. My son needs his shoes and as I stated to each and every one of your call center reps and mangers I needed these shoes a week before I place my order.
I would like to check on my application process or if it even started. But all I get is please try again later a hole I've been trying for 3 days.
I WOULD LIKE TO SPEAK TO SOMEONE WHO DOES NOT HAVE TO SPEAK TO SOMEONE ELSE TO SOLVE A PROBLEM. THIS IS CONCERNING AN UNAUTHORIZED CHARGE TO MY PAYPAL ACCOUNT. PHONE # 865-660-3784
YOUR TIME AND CONSIDERATION IS APPRECIATED.
Phone number: +1-410-454-6428
Hours: 9 a.m. to 10 p.m.
Under Armour Corporate Office Address
1020 Hull Street, Baltimore, MD, 21230, USA