Ashley Furniture Corporate Office Headquarters


Ashley Furniture
Average rating:  
 40 reviews
 by Terri Goodfellow

I cannot get anyone to help me with my damaged product. No one will answer the phone unless they are in another country. I paid for my product and need to get refunded or a new product. Why can you not reach anyone to help???

 by Cathy

I would give zero stars. Purchased a Ludden recliner. They made 1 service call to add stuffing but did not fix the lever which doesnt work properly nor replace the seat cushion. Mind you the chair is only 2 months old

 by Rebecca

I would give 0 stars if I could. I bought what I thought was a new couch. When I spoke to the sales rep I asked if it was going to be a brand new couch. She said yes. I asked if it would be manufactured in the year 2022 and asked if the tag would say it and she said yes. When I went to pick it up it's wrapped in plastic and they would allow you to look at the product without signing for it. Once I signed for it I checked the manufacture tag and it stated made 1997, which is over 24 years old. I explained to them that this is not a new couch and the sales person stated they can't do anything about it. I tried to talk to the GM about it, and he wouldn't do anything, wouldn't offer any help, refused to give me corporations number. Their customer service is terrible. I wouldn't recommend Ashley Furniture. They lie to you, and when there is an issue, they don't care and won't help you out.

 by Kaylie

The WORST experience. I wish I could give 0 stars. I placed and order and was lied to about when if could be delivered. I was treated with complete disrespect when I called the customer service number. Once I finally filed a complaint with the BBB I had someone call me and promise to give me biweekly updates about my order which happened ONCE! And now I can’t get ahold of her and it’s been 2 months. Please spend your hard earned money somewhere else!

 by Sally

Sad to say but this company deserves 0 stars. They have horrible customer service. We purchased a bedroom set from them in November. Was told the set would be delivered in January, not a problem. The set came in early and they delivered the 1st week in Dec. We were so excited and then it came to the delivery crew putting our bed together. There was NO hardware that came with the bed that was delivered. We were told they would take it back and be back the following week with the hardware. Okay, not a problem. They came with the delivery again, same box, no hardware. We have been sleeping on the floor now for a month. Went back to the store in Selma twice, and spoke with Chris (the Manager) he has been trying to get the hardware for over a week now. He was suppose to email me or call me. I'm still waiting for the email or call. We are almost to Christmas and still sleeping on the floor. Horrible customer service all around. This is not the furniture store to make a pricey purchase from.

DON'T BUY FROM ASHLEY FURNITURE!!

 by Rashid Tippu

Extremely sad and disappointed to write this from Calgary Canada - What happened to me that's really something i can not keep it with me

I am not new to Ashley - I am a loyal customer of Ashley , and bought the entire furniture for the second home. just after a month - Sofa in the bounce room started making noises. I reported, an expert visited my place and concluded that it's part of Sofa design and can not be fixed . I discussed outcome with the store from where i bought - after many phone calls , finally managed to get expert one more time but not for the same sofa , other one in living area - same excuse its part of design and upon my cross question, why Ashley not informed me at time of purchase, simple and funny reply , sale associate fault, he should. Sometimes life is not that easy as one can say .... Anyhow, I recently went back to the store and discussed it again, but it seems like a useless effort. I wasted my time , efforts and money. For sure after this attitude, I am not a happy customer anymore, though I recommended my friends to Ashley in the past and now feel sorry for that.

Another funny thing, the warranties that I bought for all the furniture that I bought for my first home in 2014 , collapsed - even one of the sales associates confirmed , it's credited to your account and you can use it towards any future purchase. you know what when i asked, they said they can not see anything ... all i could do was laugh and walk out as they informed me if you can not ask within 6 months it collapsed.

Please do not come up with these kinds of excuses to just make money.... sad seeing this especially from Ashley ---- love to talk to someone from head office,
Even after my review, the guy who called was kind of same as old - poor customer service. please please help me , i bought something what was not comfortable since day -1 , I know its too late now but i never gave up and ask many people so far within Ashley and still believe one day someone who really care about business ethics and customer care will contact me and listen to me.

 by Rashid Tipu

Extremely sad and disappointed to write this from Calgary Canada - What happened to me that's really something i can not keep it with me

I am not new to Ashley - I am a loyal customer of Ashley , and bought the entire furniture for the second home. just after a month - Sofa in the bounce room started making noises. I reported, an expert visited my place and concluded that it's part of Sofa design and can not be fixed . I discussed outcome with the store from where i bought - after many phone calls , finally managed to get expert one more time but not for the same sofa , other one in living area - same excuse its part of design and upon my cross question, why Ashley not informed me at time of purchase, simple and funny reply , sale associate fault, he should. Sometimes life is not that easy as one can say .... Anyhow, I recently went back to the store and discussed it again, but it seems like a useless effort. I wasted my time , efforts and money. For sure after this attitude, I am not a happy customer anymore, though I recommended my friends to Ashley in the past and now feel sorry for that.

Another funny thing, the warranties that I bought for all the furniture that I bought for my first home in 2014 , collapsed - even one of the sales associates confirmed , it's credited to your account and you can use it towards any future purchase. you know what when i asked, they said they can not see anything ... all i could do was laugh and walk out as they informed me if you can not ask within 6 months it collapsed.

Please do not come up with these kinds of excuses to just make money.... sad seeing this especially from Ashley ---- love to talk to someone from head office who care about customer and value business ethics

 by Jordan McQueen

I recently purchased over 8,000 dollars worth of furniture, King Bed, Couch, Tempurpedic Mattress. The Mattress alone was $4,800.00, this past Friday Novemeber 19th they delivered my HEADBOARD AND COUCH along with my $4,800 mattress and sat it on my floor where I have to sleep since no footboard and no one can tell me when I will recieve my footboard! Let me also infrom you I have a terriable back and have had surgery! ALL I WANT IS ANSWERS AND FOR IT TO BE MADE RIGHT!!!! I EVEN OFFERED TO GO TO THE STORE AND PICK UP THE DEMO FOOTBOARD AND THATS NOT AN OPTION. WHEN I ASKED THE MANAGER WHAT I SHOULD DO, HE STATED IT WONT HURT ANYTHING THE MATTRESS IS MADE TO GO ON THE FLOOR!!!!!!! VERY VERY UPSET WITH ASHLEY FURNITURE FOR THIS MISTAKE AND I WILL DO EVERYTHING IN MY POWER TO GET ANSWERS FROM SOMEONE, AS WELL AS LEGAL ADVICE!!!

 by Karen Melo

I bought a Tempur-Pedic mattress on June 27, 2021, in Florence, Alabama. We asked to switch it to a softer mattress, and it was approved on August 19th. I was informed that the new mattress was going to be delivered soon. Also, I informed the manager Mia and the seller Tyler that I was moving out of the state of Alabama in 30 days and my new address was going to be in Virginia Beach. Nobody came to pick up the mattress or to switch it.

I brought the mattress to Virginia Beach, and after many calls and messages, I have been informed that a form about the switch was sent to Tempur-Pedic on September 24th.

Today I called Tempur-Pedic and they do not have any records about the mattress, not even the name of the other. Nobody from the store in Florence, Alabama, answers about the mattress.

I would like to leave here how frustrating is to deal with this process. I just want to switch my product, which is my right, I have the guarantee and I have been paying for the mattress.

 by Noelle caylor

I'd give zero stars. So, it's complicated, but the gaffe at the Springfield MO store (manager Amber--I'll leave it here....she should be fired.......why does she even have a job?)---anyway, the corporate office HAD FIXED the issue (nice job corporate...please train AMBER). Anyway, I still haven't received my kitchen table. After speaking with corporate, AMBER cancelled the order......it's so shocking I have no words. Corporate needs to train AMBER to be a customer service person. The store NEVER answers their phones. My son and I stood in their store at 6pm yesterday, dialed the number (we were one of 3 in the store) and we WATCHED the staff let it ring and never answer. Finally, after several attempts, they realized it was me dialing them in the middle of the store and answered. They said they were "busy"---see above. anyway.....again, corporate was awesome in resolving the issue initially, but the store manager evidently didn't like it. because she flipped the decision......

Contact Ashley Furniture customer service phone numbers

Recently updated on November 24th, 2023 at 04:56 am

Ashley Furniture Headquarters Address and Contact

Below is the headquarters address of Ashley Furniture corporate office:
1 Ashley Way, Arcadia, WI 54612, United States
Phone Number: +1 (800) 837-2241
Fax Number: 866-704-3481
Founder: Ronald G. Wanek

Ashley Furniture Headquarters Location & Directions

How to contact Ashley Furniture Corporate Office

Ashley Furniture Customer Service team is available on 1 (800) 477-2222. Lines are open Monday-Friday: 7:00 a.m. to 7:00 p.m. and Saturday: 7:00 a.m. – 5:30 p.m.(CT) So you can submit your complaint easily.

Executive Team

Here is the list of Ashley Furniture Executive Team and Board of Director.

  • Todd Wanek: Chief Executive Officer
  • Dale Barneson: Chief Financial Officer
  • Dwain Jansson: Vice President of Information Technology
  • Ron Wanek: Ashley Furniture Industries, Inc.

About

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.

Ashley Furniture Corporate Office Photos

ashley-furniture-headquarters    ashley-furniture-headquarters-2

img Credit: LinkedIn                                 img Credit: LinkedIn

People Also Ask

Q: Where is Ashley Furniture corporate office?

A: Ashley Furniture corporate office is located at 1 Ashley Way Arcadia, WI 54612 United States

Q: How do I Contact Ashley Furniture corporate office by phone Number?

A: Ashley Furniture corporate office Contact Number is +1 (800) 837-2241.

Q: Who is the CEO of Ashley Furniture?

A: Todd Wanek is the CEO of Ashley Furniture.

Q: Ashley Furniture Customer service number?

A: Ashley Furniture Customer service number is (800) 477-2222.

Got some questions? Or some suggestions about Ashley Furniture Customer Service? That’s why we’ve got a comments section on this blog! You can feel free to leave a comment or two down below and we’ll get back to you as soon as possible!

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Ashley Furniture
Average rating:  
 40 reviews
 by Terri Goodfellow

I cannot get anyone to help me with my damaged product. No one will answer the phone unless they are in another country. I paid for my product and need to get refunded or a new product. Why can you not reach anyone to help???

 by Cathy

I would give zero stars. Purchased a Ludden recliner. They made 1 service call to add stuffing but did not fix the lever which doesnt work properly nor replace the seat cushion. Mind you the chair is only 2 months old

 by Rebecca

I would give 0 stars if I could. I bought what I thought was a new couch. When I spoke to the sales rep I asked if it was going to be a brand new couch. She said yes. I asked if it would be manufactured in the year 2022 and asked if the tag would say it and she said yes. When I went to pick it up it's wrapped in plastic and they would allow you to look at the product without signing for it. Once I signed for it I checked the manufacture tag and it stated made 1997, which is over 24 years old. I explained to them that this is not a new couch and the sales person stated they can't do anything about it. I tried to talk to the GM about it, and he wouldn't do anything, wouldn't offer any help, refused to give me corporations number. Their customer service is terrible. I wouldn't recommend Ashley Furniture. They lie to you, and when there is an issue, they don't care and won't help you out.

 by Kaylie

The WORST experience. I wish I could give 0 stars. I placed and order and was lied to about when if could be delivered. I was treated with complete disrespect when I called the customer service number. Once I finally filed a complaint with the BBB I had someone call me and promise to give me biweekly updates about my order which happened ONCE! And now I can’t get ahold of her and it’s been 2 months. Please spend your hard earned money somewhere else!

 by Sally

Sad to say but this company deserves 0 stars. They have horrible customer service. We purchased a bedroom set from them in November. Was told the set would be delivered in January, not a problem. The set came in early and they delivered the 1st week in Dec. We were so excited and then it came to the delivery crew putting our bed together. There was NO hardware that came with the bed that was delivered. We were told they would take it back and be back the following week with the hardware. Okay, not a problem. They came with the delivery again, same box, no hardware. We have been sleeping on the floor now for a month. Went back to the store in Selma twice, and spoke with Chris (the Manager) he has been trying to get the hardware for over a week now. He was suppose to email me or call me. I'm still waiting for the email or call. We are almost to Christmas and still sleeping on the floor. Horrible customer service all around. This is not the furniture store to make a pricey purchase from.

DON'T BUY FROM ASHLEY FURNITURE!!

 by Rashid Tippu

Extremely sad and disappointed to write this from Calgary Canada - What happened to me that's really something i can not keep it with me

I am not new to Ashley - I am a loyal customer of Ashley , and bought the entire furniture for the second home. just after a month - Sofa in the bounce room started making noises. I reported, an expert visited my place and concluded that it's part of Sofa design and can not be fixed . I discussed outcome with the store from where i bought - after many phone calls , finally managed to get expert one more time but not for the same sofa , other one in living area - same excuse its part of design and upon my cross question, why Ashley not informed me at time of purchase, simple and funny reply , sale associate fault, he should. Sometimes life is not that easy as one can say .... Anyhow, I recently went back to the store and discussed it again, but it seems like a useless effort. I wasted my time , efforts and money. For sure after this attitude, I am not a happy customer anymore, though I recommended my friends to Ashley in the past and now feel sorry for that.

Another funny thing, the warranties that I bought for all the furniture that I bought for my first home in 2014 , collapsed - even one of the sales associates confirmed , it's credited to your account and you can use it towards any future purchase. you know what when i asked, they said they can not see anything ... all i could do was laugh and walk out as they informed me if you can not ask within 6 months it collapsed.

Please do not come up with these kinds of excuses to just make money.... sad seeing this especially from Ashley ---- love to talk to someone from head office,
Even after my review, the guy who called was kind of same as old - poor customer service. please please help me , i bought something what was not comfortable since day -1 , I know its too late now but i never gave up and ask many people so far within Ashley and still believe one day someone who really care about business ethics and customer care will contact me and listen to me.

 by Rashid Tipu

Extremely sad and disappointed to write this from Calgary Canada - What happened to me that's really something i can not keep it with me

I am not new to Ashley - I am a loyal customer of Ashley , and bought the entire furniture for the second home. just after a month - Sofa in the bounce room started making noises. I reported, an expert visited my place and concluded that it's part of Sofa design and can not be fixed . I discussed outcome with the store from where i bought - after many phone calls , finally managed to get expert one more time but not for the same sofa , other one in living area - same excuse its part of design and upon my cross question, why Ashley not informed me at time of purchase, simple and funny reply , sale associate fault, he should. Sometimes life is not that easy as one can say .... Anyhow, I recently went back to the store and discussed it again, but it seems like a useless effort. I wasted my time , efforts and money. For sure after this attitude, I am not a happy customer anymore, though I recommended my friends to Ashley in the past and now feel sorry for that.

Another funny thing, the warranties that I bought for all the furniture that I bought for my first home in 2014 , collapsed - even one of the sales associates confirmed , it's credited to your account and you can use it towards any future purchase. you know what when i asked, they said they can not see anything ... all i could do was laugh and walk out as they informed me if you can not ask within 6 months it collapsed.

Please do not come up with these kinds of excuses to just make money.... sad seeing this especially from Ashley ---- love to talk to someone from head office who care about customer and value business ethics

 by Jordan McQueen

I recently purchased over 8,000 dollars worth of furniture, King Bed, Couch, Tempurpedic Mattress. The Mattress alone was $4,800.00, this past Friday Novemeber 19th they delivered my HEADBOARD AND COUCH along with my $4,800 mattress and sat it on my floor where I have to sleep since no footboard and no one can tell me when I will recieve my footboard! Let me also infrom you I have a terriable back and have had surgery! ALL I WANT IS ANSWERS AND FOR IT TO BE MADE RIGHT!!!! I EVEN OFFERED TO GO TO THE STORE AND PICK UP THE DEMO FOOTBOARD AND THATS NOT AN OPTION. WHEN I ASKED THE MANAGER WHAT I SHOULD DO, HE STATED IT WONT HURT ANYTHING THE MATTRESS IS MADE TO GO ON THE FLOOR!!!!!!! VERY VERY UPSET WITH ASHLEY FURNITURE FOR THIS MISTAKE AND I WILL DO EVERYTHING IN MY POWER TO GET ANSWERS FROM SOMEONE, AS WELL AS LEGAL ADVICE!!!

 by Karen Melo

I bought a Tempur-Pedic mattress on June 27, 2021, in Florence, Alabama. We asked to switch it to a softer mattress, and it was approved on August 19th. I was informed that the new mattress was going to be delivered soon. Also, I informed the manager Mia and the seller Tyler that I was moving out of the state of Alabama in 30 days and my new address was going to be in Virginia Beach. Nobody came to pick up the mattress or to switch it.

I brought the mattress to Virginia Beach, and after many calls and messages, I have been informed that a form about the switch was sent to Tempur-Pedic on September 24th.

Today I called Tempur-Pedic and they do not have any records about the mattress, not even the name of the other. Nobody from the store in Florence, Alabama, answers about the mattress.

I would like to leave here how frustrating is to deal with this process. I just want to switch my product, which is my right, I have the guarantee and I have been paying for the mattress.

 by Noelle caylor

I'd give zero stars. So, it's complicated, but the gaffe at the Springfield MO store (manager Amber--I'll leave it here....she should be fired.......why does she even have a job?)---anyway, the corporate office HAD FIXED the issue (nice job corporate...please train AMBER). Anyway, I still haven't received my kitchen table. After speaking with corporate, AMBER cancelled the order......it's so shocking I have no words. Corporate needs to train AMBER to be a customer service person. The store NEVER answers their phones. My son and I stood in their store at 6pm yesterday, dialed the number (we were one of 3 in the store) and we WATCHED the staff let it ring and never answer. Finally, after several attempts, they realized it was me dialing them in the middle of the store and answered. They said they were "busy"---see above. anyway.....again, corporate was awesome in resolving the issue initially, but the store manager evidently didn't like it. because she flipped the decision......

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