Absolutely the worst customer service I have ever seen on any level . Still waiting after over a month for a call back from the DM. RM And VP of auto zone. And these people lead by example ? No wonder you can’t get your parts rung up in there stores !!! I wouldn’t even give AZ one star on there rating
Just started at auto zone 1669. Got 4 days training with some younger employees, who were really great to work with. Store Manager is a young lady that needs a lot of help and training. I am retired looking for something to do. I applied for driving job, got talked into taking a Managers job by district Manager. The problem is no could have trained her, she just followed the last Manager ways.I was scheduled to help close the store and learn how. After 4 days the schedule comes out and I scheduled to close on Wednesday with a Red shirt person. Now I just work Saturday night closeing and work Sunday morning with someone I never was introduced too. Then I off for two days Monday and Tuesday, then close on Wednesday. Now is the good part, Store Manager nevers says anything or talks to me about this.Now rember last I talked to her was last Wednesday. I do not know the proper way to close, the commercial account drawer or do the recon stuff, much less all the Bank drop stuff. I got to see first hand some big mistakes made on th commercial drawer Saturday night. So she wants me to close Wednesday, I do not have the safe code or a key for the building.I will try to make this short. So I can not call her, no number, so I call District Manager, he did give his number. Tell them I not ready to close by myself. He understands and makes a lot of excuses for her. So today Monday she calls and wants to know what is wrong. As if nothing is happening. When I saw the schedule I knew what was up. One on vacation and others off. Get back to the problem, now today I have not heard back from her, saiding she would have someone close with me or she would be there to help close. No apology she made a mistake and would like for me to give the company another chance to help me make my job better. Auto Zone really needs better training for all their Employees. I been in the Automotive business for over 40 years. I know a lot of vendors and dealt with them first hand. Word of Mouth is the Best Advertising method. By the way I still waiting on her to let me know if I am still working Wednesday, guess I could show up start work and when something goes wrong that I can fix , just close the store and let someone straight it all out on Thursday morning. So much for Auto Zoo training. God help store 1669.
Purchased a car battery and brought it up the store 3 times over the past 2 months to test it to see if it was holding a charge. Each time their sales rep said it was fine, just charge it until the day it wasn't in warranty and they told me I need to purchase a replacement.
It was fun.
We won a trip along with seventeen other owners to visit the AutoZone headquarters in Memphis. I can explain how much we enjoyed it and how good it was to get a break from the daily grind of running a BHPH car lot.
Phone number: 1-800-288-6966
Hours: 24 hours, 7 days a week.
Autozone Corporate Office Address
AutoZone Inc., 123 S. Front St., Memphis, TN 38103, United States