BCBSAL Help Page

Blue Cross Blue Shield of Alabama Help Pages is the best option when trying to contact BCBSAL customer service. You can contact via BCBSAL Customer FAQ, Forum, and Online Help.

Contact BCBSAL Help @ BCBSAL.com/us/en/help

Navigate to BCBSAL.com/us/en/help. If you have a problem with BCBSAL services like a shipping, returns or any another help, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that BCBSAL Customers searching for

  • Account Access
  • Payment
  • Start Insurance service
  • Change Insurance service
  • Cancel Insurance service
  • Health Insurance
  • A different issue

Contacting BCBSAL Help Pages

This is the official customer support page of BCBSAL, which contains different options for contacting them about a variety of issues.

If you are looking for BCBSAL ‘s best customer help page or FAQ or forum, this is the best entry point.

If that doesn’t work, contact BCBSAL directly by calling their customer service number at 1 (888) 267-2955.

Contact Through Social Media, Website & App

If you want to get any information about BCBSAL services, order & payment related issues or any other help, Try using social media to contact BCBSAL. Go to their Twitter, Facebook or official Website, and click on the “message” button.

BCBSAL Live Chat Support

Live chat support is one of the fastest ways to contact BCBSAL. But BCBSAL does not have a live chat option on their website.

BCBSAL Frequently Asked Questions

What happens if I move out of Alabama?
Your contract will cancel; coverage is for Alabama residents only.

Where can I find my Benefit Booklet after enrollment?
You can find your Benefit Booklet for your short-term plan by registering or logging on to your myBlueCross account. To register, go to AlabamaBlue.com/Register. Once you log in, you will find your Benefit Booklet under the “Research and Tools” section. You may also request a printed copy of your Benefit Booklet by calling us at 1-855-249-3659.

I am currently on a short-term plan. When can I re-apply for coverage?
If you know your short-term plan is ending, you can re-apply for coverage. However, once your current short-term plan ends, you will have a one-day gap in coverage before your new effective date begins. Medical underwriting will also be required each time you enroll. Please keep in mind that the current amount paid under the prior contract will not carry over to the new contract.

When will my short-term coverage begin?
You may choose when you would like coverage to begin, and you may request an effective date up to two months after the date the application is signed. However, your effective date may not be earlier than the date your application is approved by Blue Cross.

Will I get a new ID card?
You will receive a new ID card only if you are going from a single contract to a family contract. For example, if you and your spouse are on the same contract and you add a new dependent, you will not receive a new ID card. If you are on a single contract and add a dependent, you will receive a new ID card.

How do I contact BCBSAL customer service?

Email:

BCBSAL does not offer email support. You can contact through phone number.

Telephone

1 (888) 267-2955.

Monday – Friday: 9:00am to 5:00pm.

Medicare Products
1-888-543-9212

Monday – Friday, 8:00 a.m. to 8:00 p.m.

Individual & Family Products

1 (888) 267-2955.

Monday – Friday: 9:00am to 5:00pm.

What payment options does BCBSAL have?

The following payment methods are available:

  • AutoPay
  • Payment Online
  • Pay By Phone
  • Pay By Mail

Other Ways to Contact BCBSAL

BCBSAL All Contacts
BCBSAL Phone Number
Customer Service of BCBSAL

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