Choice Hotels Customer Service
Average rating:  
 1 reviews
by Greg on Choice Hotels Customer Service

Staying at a Choice Hotels property I found that it did not meet Choice Hotels standards (i.e. rusty refrigerator, cockroach in room, seeing daylight through entry door, stained sheets, burned holes in comforter, graffiti on items in room, holes in walls, faulty repairs in bathroom...a total of 16 items.) I felt that Choice Hotels would want to know about this. I was wrong. I was not upset and was truly trying to let them know of an issue in defense of Choice Hotels’ good name that I’ve counted on for over 20 years. I sent an email outlining my concerns and included pictures of all issues suggesting they have someone look into this particular property. Guest Services took 2 weeks to get back to me although they'd forwarded my email to that property's manager requiring him to get back to me within 72 hours. Both responses noted being sorry I had problems/issues and both responses invited me to stay at Choice Hotels (the manager noted his particular property) in the future. No other effort was made on Guest Services part. I then called and outlined my concerns and asked if there was someone else to speak with as it didn't seem that the issues were addressed. They said there was not, but that if I had a problem with Guest Services not addressing my issues I could email Guest Services. . I put this on hold as I didn’t want it to appear I was upset or concerned for myself. After 1 year I was speaking to Guest Services about an unrelated concern, which they could not do anything about. At this time they noted that they are separate and not responsible for their hotels under their Choice Hotels umbrella. Further, they noted that they have no ability to make changes to a customer’s account either to add points or offer reimbursement or, honestly, do much of anything. They noted that if my current concern was related to a stay (it was not) or other such experience then they could help. I briefly outlined the issue of one year ago and noted that I’m not sure help is afforded through Guest Relations. When I asked to speak with the next tier of authority it went to a supervisor who said the same thing and that there was no one above them. I thought I'd revisit the concerns of a year ago, so a few days later I called the Choice Hotels corporate office to inquire about the department head over Guest Relations and was told by the person answering the phone that they didn’t have that information, that there is no organizational chart, and they had no person to refer me to that Guest Relations would directly report to. Yes, I’m disappointed to not get this concern to the right person, but my disappointment is for Choice Hotels. I’ve stayed with them for 20 years and have referred others to do the same. However, a service and hospitality company is only as good as its ability to be available, its willingness to stand by its customers, and its effort to hear and address the concerns of its guests. I believe at this point that if my concern is about myself, my account, a recent stay experience, or a concern regarding Choice Hotels itself, I’ve learned that there’s not much in the way of customer service and it seems that there’s a disconnect between each department in terms of personal responsibility. This experience has been exhaustive and in such contrast to experiences, both personal and read about, with Marriott. Guess where I and my family will be staying next and suggesting others do the same if they want a wonderfully consistent experience and where if that experience should ever be less than satisfactory that they will be met with considerate, caring customer service.

Phone number: 877-424-6423

Hours: Open 24 hours

Email: info@choicehotels.com

Website: https://www.choicehotels.com

Choice Hotels Corporate Office Address
10750 Columbia Pike, Silver Spring, MD 20901, United States

Last updated on June 27th, 2019 at 03:17 am

Choice Hotels Customer Service Phone Numbers

Customer care: 877-424-6423  
Choice Hotels General questions Number: 
Customer Service: 
+ 44 (0)207 061 9600
Choice Hotels Dispute Number:
Pay Bill By Phone:
Choice Privileges: 
1-800-521-2121
Choice Hotels toll free:
Hotel Reservations:
877-424-6423
Customer Relations: 800-300-8800

Choice Hotels Headquarters Info, Email, Phone number, Website and live chat Information

Our beautiful, state-of-the-art Corporate Headquarters in Rockville, MD HQ is easy to get to: It’s right across from the Rockville Metro station, with service on the Red Line as well as the MARC Brunswick line, easy access to I-270 and plenty of parking for drivers, and bike lanes galore for those who want to commute on two wheels. Once here, you’ll find shops, restaurants and a cool outdoor area that features concerts when the weather’s warm and an outdoor ice skating rink in the wintertime.
 
If you searching for Choice Hotels Customer Service Number, you are at the right place. In this post, we have provided a list of Choice Hotels Customer Service Phone Numbers. You can call Choice Hotels Customer Support the Choice Hotels 800 Phone Number given here and solve your queries.

Choice Hotels Corporate Office Address: 10750 Columbia Pike, Silver Spring, MD 20901, United States
Headquarters Email :  info@choicehotels.com
Choice Hotels complaint email: ihelp@choicehotels.com
Corporate Office phone number : +1-301-592-5000
Choice Hotels Helpline:
Corporate Fax Number: +1-301-592-6157
headquarters website: Click here
Discussion forum: Click here
 

Choice Hotels International Customer Service numbers

Canada and the U.S: 800-668-4242
United-Kingdom :  0800-44-44-44
Australia : 13-2400
United-Arab-Emirates : –
Germany : 0-800-1-8555-22
India: 
1-800-180-1380

How to Contact Choice Hotels TOLL FREE 1-800 NUMBER

  • Thank you for calling the Choice Hotels Customer service center, your call maybe monitored or recorded.
  • Are you enrolled in pay for less, if not enroll at 21st.com.
  • You can say billing and payments, ID cards, policy changes, road side assistance or claim.
  • Billing and payment.
  • Please say or enter your policy number, if you need time to find the policy number say hold on… sorry I didn’t hear you.
  • Please hold while I transfer you call to a representative.

List of numbers for Choice Hotels Customer care and support

Choice Hotels customer care number :
Support number : +1 301 592 5000
Choice Hotels Cancellations: 
Executive Customer Relations : 1-800-300-8800

  • Welcome to the customer relations department.
  • You can help us improve our service by simply pressing one and remaining on the line after speaking with the customer service representative. You just have to answer a few questions.
  • Hi I am XYZ and what can I do for you.

 

Choice Hotels Executive Team

Patrick Pacious: President and Chief Executive Officer
Dominic Dragisich: Chief Financial Officer
Patrick Cimerola: Chief Human Resources Officer
Simone Wu: Senior Vice President, General Counsel & Secretary
David Pepper: Chief Development Officer
Robert McDowell: Chief Commercial Officer
John Bonds: Senior Vice President, Enterprise Operations and Technology
Janis Cannon: Senior Vice President, Upscale Brands
Thomas Song: Senior Vice President, Corporate Development and Innovation
William Carlson: Senior Vice President, Performance Analytics
Todd Davis: Chief Information Officer
Mark Pearce: Senior Vice President International Division

Choice Hotels Application download

Android app download for Choice Hotels

Choice Hotels IOS app download
 

Choice Hotels Services

  • Ascend Hotel Collection
  • Cambria Hotels & Suites
  • Clarion Hotel
  • Comfort Inn
  • Comfort Suites
  • Econo Lodge
  • Mainstay Suites
  • Quality Inn
  • Rodeway Inn
  • Sleep Inn
  • Suburban Extended Stay Hotel

Choice Hotels history

Choice Hotels International Inc., a subsidiary of Manor Care, Inc., is the world’s second largest franchise hotel chain, overseeing more than 3,400 hotels and 400,000 rooms in 34 countries. The Choice is also the fastest-growing hotel chain, adding nearly one hotel each day in 1994.

Hotels in the Choice chain operate under seven market-segmented brand names, ranging from economy to luxury, with special attention to business travelers and senior citizens. While Choice, through Manor Care, owns a number of hotels, its business primarily provides marketing, reservations, and quality assurance programs to its franchisees in return for a three to eight percent licensing fee.
 
Although Choice Hotels International was formally incorporated in 1981, its origins reach back to 1941, when a group of independent motel owners and operators in Florida formed the nonprofit Quality Courts United membership corporation in response to a negative perception of motels that was prevalent at the time.

The rise of the automobile and the development of the first highways had brought growing numbers of roadside tourist camps, later known as motels, to serve the increasingly mobile American population. By the 1930s, however, motels had already gained a reputation as hideouts for criminals and other undesirables, prompting J. Edgar Hoover to write in American magazine that “a majority of the 35,000 tourist camps in the U.S.

 Read More: Best Western Customer Service Phone Numbers

Reference: WikipediaChoice Hotels

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Choice Hotels Customer Service
Average rating:  
 1 reviews
by Greg on Choice Hotels Customer Service

Staying at a Choice Hotels property I found that it did not meet Choice Hotels standards (i.e. rusty refrigerator, cockroach in room, seeing daylight through entry door, stained sheets, burned holes in comforter, graffiti on items in room, holes in walls, faulty repairs in bathroom...a total of 16 items.) I felt that Choice Hotels would want to know about this. I was wrong. I was not upset and was truly trying to let them know of an issue in defense of Choice Hotels’ good name that I’ve counted on for over 20 years. I sent an email outlining my concerns and included pictures of all issues suggesting they have someone look into this particular property. Guest Services took 2 weeks to get back to me although they'd forwarded my email to that property's manager requiring him to get back to me within 72 hours. Both responses noted being sorry I had problems/issues and both responses invited me to stay at Choice Hotels (the manager noted his particular property) in the future. No other effort was made on Guest Services part. I then called and outlined my concerns and asked if there was someone else to speak with as it didn't seem that the issues were addressed. They said there was not, but that if I had a problem with Guest Services not addressing my issues I could email Guest Services. . I put this on hold as I didn’t want it to appear I was upset or concerned for myself. After 1 year I was speaking to Guest Services about an unrelated concern, which they could not do anything about. At this time they noted that they are separate and not responsible for their hotels under their Choice Hotels umbrella. Further, they noted that they have no ability to make changes to a customer’s account either to add points or offer reimbursement or, honestly, do much of anything. They noted that if my current concern was related to a stay (it was not) or other such experience then they could help. I briefly outlined the issue of one year ago and noted that I’m not sure help is afforded through Guest Relations. When I asked to speak with the next tier of authority it went to a supervisor who said the same thing and that there was no one above them. I thought I'd revisit the concerns of a year ago, so a few days later I called the Choice Hotels corporate office to inquire about the department head over Guest Relations and was told by the person answering the phone that they didn’t have that information, that there is no organizational chart, and they had no person to refer me to that Guest Relations would directly report to. Yes, I’m disappointed to not get this concern to the right person, but my disappointment is for Choice Hotels. I’ve stayed with them for 20 years and have referred others to do the same. However, a service and hospitality company is only as good as its ability to be available, its willingness to stand by its customers, and its effort to hear and address the concerns of its guests. I believe at this point that if my concern is about myself, my account, a recent stay experience, or a concern regarding Choice Hotels itself, I’ve learned that there’s not much in the way of customer service and it seems that there’s a disconnect between each department in terms of personal responsibility. This experience has been exhaustive and in such contrast to experiences, both personal and read about, with Marriott. Guess where I and my family will be staying next and suggesting others do the same if they want a wonderfully consistent experience and where if that experience should ever be less than satisfactory that they will be met with considerate, caring customer service.

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