In October 2018, I went to your dealership (Planet Ford) located in Humble Texas. I purchase (debit card) two vehicles off of the lot. I purchased a Dodge Challenger 2019 (Hemi V8 RT), and Chevrolet Tahoe 2007. The Chevrolet Tahoe (I was told); the dealership could not find the 3rd row seat. I still purchased the two vehicles and paid for a Platinum extended warranty for the Dodge Challenger. I was told that the Dodge Challenger since it had less than 50,000 miles had a bumper to bumper coverage still with Dodge. At least a week later, I started having mechanical problems with the Dodge Challenger. I spoke with Steward (who sold me the extended warranty) at Planet Ford in Humble, Texas and was told to take it to Texan Dodge. I was told that the vehicle had multiple engine problems and it would require another engine to be put into the car. I left the car with Texan Dodge and another motor was ordered and I was told that everything would be taken care of as far as the vehicle was concerned. The car was at Texas Dodge in Humble Texas and authorization information was being relayed between Mrs. Sheffie (Texan Dodge) and Stewart (Planet Ford). The car stayed in the shop for 1 1/2 months. In December, I picked the car up and had to pay $160.00 deductible. I did not receive a loaner car or rental car. I lost time from work, and ended up being fired from work due to lack of transportation.
After all of these issues were supposed to be completed. In December 2018, the vehicle suffered another problem and it was sent back to Texan Dodge for a Throttle problem. Again, i had to pay $ 114.00 deductible after the vehicle was released (after a week). Now, January 2019, i have an oil leak. I went into Texan Dodge and spoke to Mrs. Sheffie (after calling her multiple times), and she told me that I might have to pay another deductible and that the car had prior issues when i bought the vehicle. I told her that the vehicle had a new engine that Texan Dodge (their dealership) put in and also worked on the faulty throttle in 2018. She told me that she want sure if Planet Ford (with the extended warranty) would cover the oil leak. I also found out that a prior claim was put on the vehicle before I purchased the vehicle in October 2018.
I am horrified with the matter. Not only am I getting the run around, but I know that according to the prior insurance claim that was put on the vehicle that Planet Ford was aware of the damages to the vehicle. The Chevrolet Tahoe also has strut problems and water is leaking (when raining) through the sunroof, and has not 3rd row seat. I purchased both vehicles for $36,000 plus another $3700.00 for the extended warranty. I also paid 2 times for deductibles and now the vehicle still has an oil leak.
I have dedicated time, money, lost my job, and patience dealing with this matter. I am writing your office for help. No one else has looked at the vehicle or attempted to repair the vehicle at all. Right now, I am taking a chance of driving the vehicle because I have to get my children to school every morning.
The is horrible, horrible situation and I would like some kind of result, or my money needs to be refunded to me under the Lemon law.
Phone number: (520) 747-2000
Hours: Mon-Sat 8:00 a.m. to 8:00 p.m.
Jim Click Ford Corporate Office Address
PO Box 12399 Tucson, AZ 85732-2399 County: Pima