Les Schwab Corporate Office Headquarters

I was travelling and overnighted in Twin Falls. I ran over a nail which overnight flattened my tire. Les Schwab attended at my hotel, inflated the tire which allowed me to drive to their location. The nail came out so the service person had to remove the tire, and then float it, in order to locate the puncture. The tire was repaired and I have driven 1000 miles on it, returning to Canada. There was no charge for this incredible service. Thank you Les Schwab!

Whoever is working in the Caldwell Idaho area at 10 a.m. and then drove down Cleveland Boulevard in our car today on Friday today's date is April 29th they were dragging boy graphically and if you haven't already you're going to have a big insurance from this guy cuz he's a he's a menace to society man you tried to run us off the road

My LesSchwab Tire experience…
While my husband and I were on vacation this past weekend in the Tillamook mountains, we got a driver front flat tire on our Jeep Saturday morning. So we drove the 45 minutes down the hill to the nearest LesSchwab Tires which happened to be in Forest Grove, OR.
Upon our arrival we notice a total of 8 cars in the parking lot, and absolutely nobody in the lobby expect for an employee named Tommy.
And here is how our visit went:
Us: Hey, we are on vacation, and we have a driver front flat.
Tommy: Do you have an appointment?
Us: No, we have a flat tire. We are on vacation.
Tommy: We only take appts.
Us: We can drop it off for an 1.5-2hrs. Is there something close by we could go to eat while we wait.
Tommy: You could leave it, but we probably won’t have it done by then. We probably won’t even have it done before 5pm.
Us: You can’t repair a flat tire in 5.5hours.
Tommy: No, we only take 3 flat repair appointments an hour.
Us: I’m a LesSchwab employee, on vacation, I know how this works.
Tommy: Oh, how long has it been since you worked at LesSchwab?
Us: I’m a current employee now, I’m on vacation.
Tommy: We’ll if that is true, you know how this works.
Us: Yes, I do and this is not it.
Tommy: …..
Us: Fine, is there someone who can put air in my tire then.
Tommy: If you’re an employee, you can do it yourself. It’s at the end of the building.
Us: We left the lobby & put air in our own tire.

Wow!! 😤😤😡🤬🤬😤😤

I have personally belonged to the LesSchwab family going on 25 years now. This absolutely is NOT the LesSchwab way. Please, I beg you, do not let another customer experience this. Les Schwab Tire ForestGrove, OR is in dire need of training assistance and or new management willing to ensure every customer is treated the LesSchwab way. Doing the Right thing, ensuring your Best Tire Value Promise.

On Tuesday upon returning home and still fuming about this experience. I thought maybe we were told that because it was a Saturday and Tommy wanted to go home. So I call Les Schwab Tire in Forest Grove.
I spoke with Jason.
Me: I have a driver front flat tire how long is the wait to get it repaired.
Jason: Do you have an appointment?
Me: No, I woke up to a flat tire.
Jason: Without an appointment, you’ll need to drop it off and we will try to have it done before 5pm.
Me: Excuse me, an appointment for a flat tire? People make appointments because their brakes are going bad, not because they think they will wake up to a flat tire in the morning.
Jason: I’m trying to tell you how long it will take. As I do not have any open appointments today.
Me: Wow!!😡😡😡

THIS IS NOT THE LES SCHWAB TIRE WAY…No one should be treated like this.

Littleton Colorado Les Schwabb does not do any of the requested work! Everytime i come in, I ask for a cross rotation on my gmc 2500. Everytime they write it on the ticket but the tech just autopilots theough a balance and never even pays attention to what was on the ticket. I watch them put them straight foreward and backwards and then lie to me when I ask about it. Brought my tire in for a flat and they checked every tire but the flat one ( 3 trips in a row cause they never fixed it) i had to personally walk out and show them after they said no leak. It was a huge nail. They put shocks on my truck that are apparently to short and are now recomending new shocks due to this. And i go in for a front end inspection for loose parts and they tell me my brakes are fine! 🤦‍♂️. I have been in the Auto industry 20 years and this place is an embarressment!

So I’m not too happy about the less Schwab here in Buhl Idaho. I went in for a check on my tires because I knew that I was going to need those. When I went there there I guess will change your tires and after I came back after they were changed. They then urgently informed me that I was going to need shocks and struts as soon as possible. Me not knowing much I assumed they needed to be done so I just quoted 1100 and some dollars. I thought about it and decided I would go to the auto parts store and pick up the parts and have a private mechanic do it. After all the hassle of me buying the parts opening the box having them ready to go to put on my vehicle the mechanic informs me that I don’t even need them and probably won’t for a while. Now that the boxes have been opened and parts have some grease and dirt from the mechanic part store won’t take them back. Now I am out $550. Being a single mother of 4 it is hard to swallow this loss. I work hard for my money. Les Schwab, thanks for the dishonesty and headache. I guess now for future when I actually need the parts I’ll have them ready to go.

I am a former longtime customer in NW Wa. and went to Burlington store to specifically have a 1-tire pressure and condition check fir a long trip check, and, 2-alignment.
Even though the tires DOT date was 11 years old and they had dry cracks, the tech said they were good to go, he did not check pressures even though I asked to do so. Later, I went to different LS store and had air checked and added, again no words of dangerous condition tires.
We had a catastrophic blowout that took out both RR duals, exhaust pipe, brake line, and storage box with contents.
Had it been in a curve or on fronts, it could’ve killed us !
Just burned up two days of trip waiting for parts and repair.
Even worse for you, you blew a sale of six tires!
I would highly recommend that you send your employees to training on what constitutes a dangerous tire and liability!. My invoice number is 43000244673, Customer number is 416-08948. Dan Crookes.

Good afternoon. I am embarrassed for your company. Today this customer came into the Sparks Nevada store on Prater way asking for some assistance with the air in his tires that he baught from Les Schwab. The manager Dwayne was rude and short with the customer. The customer explained that Dwayne just lost his business and tried to walk out of the store. Dwayne followed the customer along the sidewalk and antagonizing the customer. This customer tried to leave and Dwayne called the customer a "Dick". What is up with you guys. This can't be the first time you've had a complaint about Dwayne. I will post a comment everywhere I can until you fire this guy. I'm sure that if the video from the incident hits the media it won't look good for you guys.

Hello, My name is Jerry and I'm one the owners of Movher, a local moving company in Spokane Washington. I just want to take this time out of my busy day to let you know about our local Les Schwab service center located on Alki Street in the Spokane Valley. Brad is the manager there and I have to say that it is rare to find someone that is as dedicated as Brad is to his customers. Great service and he always makes me feel like I'm the only customer on earth. He goes above and beyond in helping me out and I can always count on him. Les Schwab has a gem in Brad.

Sincerely,

Gerald Almanza