Macy’s Corporate Office and Headquarters

THEY SUCK THEY STOLE MY GIFT CARD AND REFUSE TO REPLACE IT AS PROMISED AND TOLD ME TO BRING MY OLD CARD TO THE STORE AND SEE A MANAGER THERE

If I could give a Neg-1 star I would--It appears that MAcy's NO LONGER CARES about customer service. I returned merchandise and received a merchandise credit. I called customer service, as I was told I would receive a check. The rep told me I could take it to the store and apply it to my account. I asked Macy's or Visa?-Reply was either one-so off to the store I go-only to find out the certificate is INVALID!! Said it was used on 6/3/22-when it was issued 6/4/22--weird right??
SO-- the manager (Joanne) gets involved and the customer service number that she called was rude to her--an employee. Said there was nothing they could do as the certificate had been redeemed. (I felt like I was trying to steal from MAcy's)--She gets her manager (Ami and Erica) involved and they are hung up on trying to speak to service. To top it off-- the customer service rep- yelled at Joanne saying "You should know how to fix this, I'm not trained to do this." So --to make my long story come to an end--I'm canceling my credit card and I'm avoiding Macy's like the Covid pleague! Amazon's got it right!

tried speaking to your customer support staff about this issue. I can’t seem to get nothing take. Care of because your Macy’s American Express for account number #. I paid 194.00 on July 1, 2022. I sent a balance transfer from Discover card on July 8, 2022 of 2566.96 which was the full balance paid off on July 8, 2022. I spoke to supervisor Chris to close the account confirmation #10058. Chris notified he would close the account, electronically send the 194.00 to my bank account and send a letter with a zero balance paid in full closed account.

I received a bill on July 14, 2022 that I owed 52.57 and this is not correct because the balance was paid in full on July 8, 2022. I called on July 14, 2022, spoke to Arnold who couldn’t speak English or Spanish. I lashed for a supervisor and he sent me to Donna a customer service representative. I am to old and frustrated to handle the lies your associates are telling me. I asked for a supervisor and spoke to Tonia and she stated I asked for a cash advance of 194.00 twice and I need to pay the funds back. Then I explained to her the situation and she stated that Chris sent my overpayment twice, once by check of 194.00 and a electronic payment of 194.00. This is not true I told her. Tonia stated I received an electronic payment twice of 194.00 to my account and that I need to check with my banking institution. This is not true because I have enclosed the payment I made that posted July 5, 2022. I also showed the overpayment of 194.00 that was refunded. I didn’t get this money twice. I do beehive I have tried all means to handle the situation and your associates can’t do their jobs. I did not get a check of 194.00 or cash one from your company either. I was told I owe you 249.00 and something. I paid this account in full and closed the account. I was not paid twice 194.00 nor did I ask for a cash advance according to Tonia in Florida. I would like a phone call back to handle this issue. I am paying off my bills and eliminating and now have to deal with this. This is ridiculous and I shouldn’t be treated this way. This is illegal to claim I owe you money that I don’t owe you. I never recieved a cash advance. Thank you,

Macys delivered my new mattress today molded. Despite me stating this is a health and safety issue Macy has no sense of urgency to rectify the issue. Macy stating I have to wait until march 16th for delivery with 100 buck credit is insulting. I would not recommend or purchase furniture from Macys again.

To:furnitureandbedding@macys.com
care@macys.com
customerservice@macys.com
john.harper@macys.com
carlos.borbolla@macys.com
hal.lawton@macys.com
jeff.gennete@macys.com
This is a real awful customer service by Macy's. After writing below email, i tried to contact the main customer 888-822-6229 different times & spoke to 4 or 5 different reps and nobody wants to help me all the way nor can do something about it so they ended up pretending that they are putting me on hold to look in to it. I got put on hold few times and one is for 30 minutes then all of a sudden it got disconnected. I tried to call different numbers 513-579-7000 even the delivery people 510-613-4500 (Pilot). Macy's customer service is so awful and THIS IS UNACCEPTABLE!!! I need my mattress this morning for i have a family arriving from overseas and i have no mattress!!!!! My step daughter in Atlanta wanted me to buy the 2 twin mattress she saw from Walmart last week. I ordered it and was already delivered with no problem. 2 day shipping! Great customer service!
Me? I am still trying to find anyone who will help me solve my problem. I looked online for a different phone#s emails, Corporate phoen/email, complaint department phone/email and whatever i can find i will use them. I will continue to escalate this, post BAD REVIEWS, post this email out until someone cares!!! This is UNBELIEVABLE !!!!!!

On Sat, Sep 18, 2021, 7:13 AM LEA G wrote:
Hello,

Please be advise nobody showed up yesterday with time frame 7:45 - 9:45. After waiting, around 10am i gotta call & spoked to a lady and said that it will be delayed and gave me a 2:00-4:00pm time frame. Waited again and nobody showed up again! Around 5pm i called and rep said that she can not get hold of the driver nor locate his location. She told me to wait and give them until 10PM. About 5:25 i got a text notification AGAIN and said that I am the next stop!! Waited and waited till past 10pm and NOBODY SHOWED UP NOR CALL, TEXT OR EMAIL!!!! I called off work to take half a day cus I was given 7:45-9:45am window. I was needed at work in the afternoon but i have to call off again the rest of the day and told my boss my issue with Macy's delivery. I got in trouble but I have no choice. Now, it's Saturday and my family overseas is arriving today and still no MATTRESS, NO CALL, NO EMAIL from MACY'S DELIVERY!!!!!
I've been a long time customer and I have made big purchases with you guys like my Leather sectional recliners which I am not quite happy with. This mattress delivery issue is ridiculous!!!!! Please somebody get back with me as soon as possible and have my mattress deliver this morning.

I recently ordered a very inexpensive item from Macy's online ($25 range). It did not work out of the box. No big deal, occasionally this happens to everyone. I called to get a replacement but the item was out of stock. No big deal, this occasionally happens to everyone. So, I got a refund and was told that my return shipping labels would be emailed to me. Rather than return shipping labels, I got a notification that I was to return the item to the nearest Macy's store which is in another state. No big deal, this occasionally happens to everyone. So I called customer service....they were unavailable due to the Covid-19. So I sent an email - no response. A week later I got an email stating that my damaged item had not been returned to the store. So I called the 24/7 customer service number on the email. I placed the call at 10am and was told that they were doing a system upgrade and to call back after 8am. So I sent an email reply. Macy's response - "We’re sorry, Customer Service agents are currently not available to assist customers via email". Again, it's really no big deal, I just posted this hoping maybe someone in charge of their current customer service infinite loop to nowhere sees this and realizes what is going on outside of their corporate offices before they lose a ton of business. They have probably lost mine.

Your company has lost out on a $4,000 order thanks to incompetent customer service members and third party delivery drivers who showed up on multiple attempts to deliver our merchandise with revoked, expired, and absent driver's licenses. We paid in cash on December 24th, 2019 for an entire master bedroom furniture suite. We repeatedly told the sales associate we were military members who lived on MacDill AFB which requires special access. We were assured it would be no problem; boy what a lie. Seven "attempts," multiple false excuses, and lots of lost income due to taking time off work to accommodate incompetent drivers, and three months later we still do not have our bed and there was damage to our delivered pieces which we had to touch up ourselves. After giving up completely on the disastrous customer service personnel, we demanded the furniture be taken away and refunded due to their gross negligence. They didn't even bat an eye and made it clear they preferred to lose the revenue than to answer for their own incompetence and the illegal behavior of their third party delivery company. Well, today the furniture was set to be picked up and guess what! Yup, they failed at that too. The sent another driver with a revoked drivers license who was caught by base security forces and denied access to the base. Wait, it gets better...the ignorant customer service member actually had the balls to ask my husband to bring the furniture to the off-base visitors center!! I have never, in my life, been so disgusted and disappointed in a major retail giant.



Now I am stuck with 2 sets of furniture in my small on-base dwelling because the company I bought better furniture from was competent enough to deliver in a timely and legal manner!!



I hope someone gets fired, I hope the drivers get arrested, I hope the third party contract gets terminated, and I hope other military members and civilians stay clear of the Gandy Blvd Macy's Furniture store in Tampa, Florida.