Public Storage Corporate Office and Headquarters address


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Public Storage
Average rating:  
 21 reviews
 by Angela

Rat, roaches and constant rent increases!!!! Run, do not rent with them…. The free month isn’t really free, you will pay for it, the insurance is a scam… if you have a loss you won’t receive a dime… my daughter had a facility that I paid monthly and her items were damaged, and she was not compensated. Her storage was destroyed by water and rodents, which caused her couch, mattress and a lot of her items to mildew and be deemed worthless… If you value the items you are storing please find a worthy facility because Public storage is a rat and roach infested storage facility with low price to real the customer in and end with high prices that you must pay. They are liars and everyone including corporate tells you different things. I’m going to post this on Yelp as well…

 by Veronica Villarreal

Rat infested in Vancouver Washington. After I complained then they went out and put rat bait stations all around the complex. I was furious. The rats ate/destroyed a lot of my stuff including a couch. It also smells like mildew all of my storage stuff. And on top of this, the managers there had the tenacity eventhough they knew for years of the rat infestation to raise my rental storage amount from 85.00 to 115.00 for a rat infestation and mildew storage. This is insane. Who does this? And if the rate increase comes from corporate then corporate you should know your business inside and out. For example, how about taking a walk around the facilities and doing an inspection before you increase rates??????? Ha. would that not be a good business thing to do. Well, I will be reporting you to the BBB, and the city for a rat infestation facility! These are my next steps to do.

 by Dee

So I go & rent a unit at 808 Gleneagles ct. Towson Md. I start out paying $98 a month I can afford that. 3 months later my bill goes up to $106 the next month it goes up $2 more dollars. In August my bill is now $108. Now its November $ my bill is $136 a month I never agreed to allow my bill to go up in 6 months $40. No no no bad business on Public Storage. I want a refund asap

 by Poppie

My son lives in Salem Oregon, I live in Colorado, simply trying to pay a month on his storage. Local manager doesn't answer phone. Payment on line is obscure, nothing to confirm you're paying the right person's storage, call center wants a 20 convince fee to help me. Don't expect any personal service, all automated, frustrating. For a company to profit off a good deed is so wrong. Word of mouth bashing gonna start today. Crooks, heartless money grubbing crooks. No matter, changed companies

 by Courtney W.

Public Storage is a RIP OFF, when I stated the Unit it was $175 a month ok cool I paid the monthly fee for 2 month, I vacate the property on 08/11/2021 due to closed on my home. Not once I was informed if I closed the unit before the end of the month I would been prorated. If I had known this from the beginning when speaking with Monica I would have continue to leave it open. I am paying for a unit that was closed out 08/11 and unable to be reimbursed for the remining of the month hope that no on use this company signed a ANGER BIRD

 by Lisa Henderson

Jackie Sylvia live at 1782 D street Hayward CA #89 steel people person items

 by Tamara Wright

I am being charged for insurance on two of my three storage units even though I attempted to waive it at the time I rented the units.  They refused to waive it initially on the two "because my first month was free."  I had no problems with waiving it on the first unit.  Now they REFUSE to stop billing me for insurance.  They tell me I have to go into the office to sign a waiver which is what I tried to do to begin with in the office.  I have been working remotely for two months.  They have been requiring me to go into a Public Storage office BUT I WAS SO REMOTE THERE WASN'T ONE ANYWHERE FOR HUNDREDS OF MILES!  I have now tried calling the corporate headquarters and finally got through to someone after a tremendous amount of difficulty and being on hold for 20 minutes.  I finally got through to someone who was nice and tried to help, however, she was unable to find a way she could correct it and forwarded a message to her supervisor but until she calls back and fixes it, I will have to continue to pay $30/MO for insurance when I don't need it!  I never got a call back.  Previously, I had spoken to the manager of the storage facility who said the GM would call back and they never called back -- has been 3 weeks.  I have now traveled a significant distance to only have wi-fi access for a short time.  In addition to all this, the office calls me every few days and repeatedly sends multiple emails telling me I have not secured one of my storage areas because I apparently put the lock in the "wrong hole."  I was not told about this "wrong hole/right hole."  I am now convinced that this is a set-up just to make me pay more money.  They owe me a lot of money and need to correct their records one way or another.  And no one is being responsive!  Enough is enough.  This is absurd.  I am too busy for this nonsense and they are taking money they have absolutely no entitlement to!

 by Dennis Winger

I have been renting an RV bay (#K005) at the 2150 Turner Road in Salem, Oregon Public Storage property since January. I believe this is about the same time PS took over the property. This is my first experience with Public Storage, but I have rented storage units in several locations from other companies, so I rented my unit knowing full well that general rental increases occur around July of each year. From past experience, I have come to expect an annual increase of 5 to 10 percent. As you can imagine, I was stunned to receive notice today that my rent was being increased more than 31 percent. THIRTY-ONE PERCENT. I know of no other business (including property management) that increases its cost to customers nearly one-third all at once. In any business climate, particularly in these post-COVID times, and in many areas of the country, an increase of 31 percent all at once is unsustainable. I am at a loss for words to describe how astounded I am at the amount of money involved in your 31 percent increase. My wife and I live comfortably on a fixed income. When we purchased our motor home, we calculated ownership costs to include storage fees, and we figured an annual storage rental increase of 10 percent was more than adequate for budgeting purposes. What market segment are you targeting with your rental rates? I contacted "Debbie" at your customer service line and she explained your corporate policy favored annual rate increases. She was, of course, unable to tell me what NEXT year's rate increase might be, but she was kind enough to inform me that the 12x50 storage unit I am currently renting to store my motor home is valued by Public Storage at $889. Am I to assume the corporate plan is to increase rent on my unit until it reaches the current market value -- whatever it may be in the future? I ask you to re-think your rental increase. I am in Oregon, and I cannot believe 600 square feet is worth $889 per month, unless it is a studio apartment. Please -- I know I am not alone in seeking some relief from your astounding increase. I ask you reconsider, as I am more than willing (and able) to absorb a 10 or 12 percent increase.
I would also like to add that Suzie is an excellent manager at the Turner Road facility. She is friendly, yet professional, and the grounds are immaculate. My rating, therefore is no reflection on the property, rather it is intended to show my shock and displeasure with the corporate rental increase.

 by D M

I've been trying to close my storage unit out for over a week.
Thank goodness everything has been moved out already.
I have shown up in the office twice and called twice to let them know that I have vacated my unit. I had the manager tell me that I needed to take my lock off the door. I was standing there with the lock in my hand. They have told me several times that they would remove the charges that have encouraged because they were too freaking lazy to go look and see if a lock has been removed from a unit.
I will never do business with public storage again.
it was too much of a headache moving in and it's too much of a headache moving out.
when I moved in someone wrote the wrong unit number down on paper or moved me into the wrong unit. Both were the same size.
When they corrected the mistake they wanted to charge me more. I had to claw my way to corporate to get this resolved.
Afterwards I got nothing but attitude from the manager.
Now I can't even close my unit out..... WTH!

 by Kathy Opperud

I rented a storage unit in Lawrence KS a few months ago. I wanted to call and speak with the manager of Public Storage in Lawrence, KS (where my storage unit is), and when I googled this, I didn't get the no. to the local public storage office but I got 785-371-0160 number which I ended up speaking with a reservationist whose name was Rose, not the person I wanted to talk to. I told reservationist Rose that I was trying to get a hold of the manager at PS in Lawrence KS, as a tenant, and requested their number. She didn't give it to me but said "how can I help you". I said I wanted to speak with the manager at the local PS facility but she refused to give me this number or transfer me to the manager. I became exasperated and annoyed with her for this reason (although I never cursed), and when she saw it, she put me on hold. She came back a few minutes later and again said "can I help you?" and I again said I want the number to the manager at PS in Lawrence KS, and she again put me on hold -- clearly to annoy me and punish me for not telling her what I wanted. She finally came back to the line and said she'd give me their number and when I said I'm ready for it (I have a paper and pen), she put me on hold AGAIN to clearly annoy me even MORE, and then came back after a minute, and when I angrily said "You were going to give me the manager's phone number", she put me on hold AGAIN which infuriated me and I hung up. I called customer service to complain this, and I was transferred to an executive "lead" voicemail where I left my name and phone number requesting a supervisor to call me but no one did. I called a second time, and again left my name, phone no. and a message but to date, no has ever called me back, and it's obvious no one cares about this. About two or three hours later, I got a voice mail from this rude reservationist, Rose, who dishonesty said in a message on my voicemail that I hung up too fast before she could give me the manager's phone number. This infuriated me because I did not hang up too fast (as she knows) but rather she kept putting me on hold to clearly make me angry (about 3 or 4 times), as it did, to where I finally gave up and hung up. I believe she became aware I was complaining about her because I spoke to another reservationist, telling them this Rose was very rude to me and I wanted to make a complaint about her. I have a very low opinion of Public Storage to have such a person as this Rose working for them -- a woman who makes a customer angry, repeatedly, and thinks it's okay -- with no supervisor even returning my calls about this. I won't continue my storage unit anymore with Public Storage but will go elsewhere after this situation. I'm sure wherever else I go, I won't come across anyone as rude as this Rose was to me, not once but several times -- talking over me whenever I tried to talk and putting me on hold 3 or 4 times to make me angry -- and then having the gall to call me a few hours later and dishonestly saying I hung up on her before she gave me the manager's phone no., knowing this was untrue -- because she kept putting me hold to CLEARLY MAKE ME ANGRY! This is unacceptable and this Rose should be fired! I wonder if her real name is Rose or another name because I can't imagine anyone as rude and disrespectful as this woman using her right now when she angers a customer, as she did me. I won't be a customer of Public Storge any more and I will remember this situation. And why didn't a supervisor call me back? No one did.

Contact Public Storage customer service phone numbers

Phone Number : (800) 688-8057

Email : customerservice@publicstorage.com

Business Hours: 5:00 am — 9:00 pm

Website : https://www.publicstorage.com/

Corporate Head office: 701 Western Ave. Glendale, CA 91201, United States

Public Storage Corporate Office and Headquarters address

Public Storage is an American international self-storage company headquartered in Glendale, California, that is run as a real estate investment trust (REIT). It is the largest brand of self-storage services in the US. In 2008, it was the largest of four publicly traded storage REITs. There are more than 2,200 Public Storage self-storage locations in the US, Canada and Europe. It also owns 42 percent of an office parks subsidiary, sells packing supplies, and provides other services. As a REIT, it is owned by real estate investors, who receive more than 90 percent of the company’s profits as a return-on-investment. The details of Public Storage corporate office and headquarters address will help you to know more about Public Storage service.

Public Storage Headquarters Corporate Address

Public Storage Corporate Office
SpareFoot

Below is the headquarters address of Public Storage corporate office

Public Storage Corporate Address

Glendale, California, United States

You can address any correspondence to the Public Storage headquarters to:

701 Western Ave.
Glendale,
CA 91201,
United States

Public Storage Headquarters Phone Number

The Public Storage corporate office phone number is 1 (800) 567-0759.
For customer services, you can call: (800) 688-8057 and for sales support, call: 888-556-9445.

Corporate Office Headquarters Location & Directions

Public Storage Corporate office email

No email id of Public Storage has been found, you can contact via following contact form

Contact form

Public Storage Customer service

Public Storage customer service number: 800-567-0759

Reserve Storage: 1-800-688-8057
Modify Reservations: 1-888-797-6980
Existing Customer: 1-800-567-0759
Pay By Phone: 1-866-444-4747

How to contact or complain to Public Storage Corporate?

Public Storage Customer Service team is available on 800-567-0759 and 888-556-9445. Lines are open 7 days a week from 5:00 am — 9:00 pm So you can submit your complaint easily.

Executive Team.

Joseph D. Russell, Jr.: PRESIDENT, CHIEF EXECUTIVE OFFICER
Tom Boyle: SENIOR VICE PRESIDENT, CHIEF FINANCIAL OFFICER
Natalia N. Johnson: SENIOR VICE PRESIDENT, CHIEF ADMINISTRATIVE OFFICER
Nathaniel A. Vitan: SENIOR VICE PRESIDENT, CHIEF LEGAL OFFICER AND CORPORATE SECRETARY

People Also Ask

Q: Where is Public Storage corporate office?

A: Public Storage corporate office is located at 701 Western Ave, Glendale, CA 91201, United States

Q: How do I Contact Public Storage corporate office by phone Number?

A: Public Storage corporate office Contact Number is (800) 688-8057.

Q: Who is the CEO of Public Storage?

A: Joseph D. Russell, Jr. is the CEO of Public Storage.

Q: Public Storage Customer service number?

A: Public Storage Customer service number is 1 (800) 567-0759.

Public Storage Resources

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Public Storage Corporate customer service reviews

Feel free to share your experiences, praise or complaints about Public Storage corporate service by using below form.

Sources

https://www.publicstorage.com/

https://en.wikipedia.org/wiki/Public_Storage

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Public Storage
Average rating:  
 21 reviews
 by Angela

Rat, roaches and constant rent increases!!!! Run, do not rent with them…. The free month isn’t really free, you will pay for it, the insurance is a scam… if you have a loss you won’t receive a dime… my daughter had a facility that I paid monthly and her items were damaged, and she was not compensated. Her storage was destroyed by water and rodents, which caused her couch, mattress and a lot of her items to mildew and be deemed worthless… If you value the items you are storing please find a worthy facility because Public storage is a rat and roach infested storage facility with low price to real the customer in and end with high prices that you must pay. They are liars and everyone including corporate tells you different things. I’m going to post this on Yelp as well…

 by Veronica Villarreal

Rat infested in Vancouver Washington. After I complained then they went out and put rat bait stations all around the complex. I was furious. The rats ate/destroyed a lot of my stuff including a couch. It also smells like mildew all of my storage stuff. And on top of this, the managers there had the tenacity eventhough they knew for years of the rat infestation to raise my rental storage amount from 85.00 to 115.00 for a rat infestation and mildew storage. This is insane. Who does this? And if the rate increase comes from corporate then corporate you should know your business inside and out. For example, how about taking a walk around the facilities and doing an inspection before you increase rates??????? Ha. would that not be a good business thing to do. Well, I will be reporting you to the BBB, and the city for a rat infestation facility! These are my next steps to do.

 by Dee

So I go & rent a unit at 808 Gleneagles ct. Towson Md. I start out paying $98 a month I can afford that. 3 months later my bill goes up to $106 the next month it goes up $2 more dollars. In August my bill is now $108. Now its November $ my bill is $136 a month I never agreed to allow my bill to go up in 6 months $40. No no no bad business on Public Storage. I want a refund asap

 by Poppie

My son lives in Salem Oregon, I live in Colorado, simply trying to pay a month on his storage. Local manager doesn't answer phone. Payment on line is obscure, nothing to confirm you're paying the right person's storage, call center wants a 20 convince fee to help me. Don't expect any personal service, all automated, frustrating. For a company to profit off a good deed is so wrong. Word of mouth bashing gonna start today. Crooks, heartless money grubbing crooks. No matter, changed companies

 by Courtney W.

Public Storage is a RIP OFF, when I stated the Unit it was $175 a month ok cool I paid the monthly fee for 2 month, I vacate the property on 08/11/2021 due to closed on my home. Not once I was informed if I closed the unit before the end of the month I would been prorated. If I had known this from the beginning when speaking with Monica I would have continue to leave it open. I am paying for a unit that was closed out 08/11 and unable to be reimbursed for the remining of the month hope that no on use this company signed a ANGER BIRD

 by Lisa Henderson

Jackie Sylvia live at 1782 D street Hayward CA #89 steel people person items

 by Tamara Wright

I am being charged for insurance on two of my three storage units even though I attempted to waive it at the time I rented the units.  They refused to waive it initially on the two "because my first month was free."  I had no problems with waiving it on the first unit.  Now they REFUSE to stop billing me for insurance.  They tell me I have to go into the office to sign a waiver which is what I tried to do to begin with in the office.  I have been working remotely for two months.  They have been requiring me to go into a Public Storage office BUT I WAS SO REMOTE THERE WASN'T ONE ANYWHERE FOR HUNDREDS OF MILES!  I have now tried calling the corporate headquarters and finally got through to someone after a tremendous amount of difficulty and being on hold for 20 minutes.  I finally got through to someone who was nice and tried to help, however, she was unable to find a way she could correct it and forwarded a message to her supervisor but until she calls back and fixes it, I will have to continue to pay $30/MO for insurance when I don't need it!  I never got a call back.  Previously, I had spoken to the manager of the storage facility who said the GM would call back and they never called back -- has been 3 weeks.  I have now traveled a significant distance to only have wi-fi access for a short time.  In addition to all this, the office calls me every few days and repeatedly sends multiple emails telling me I have not secured one of my storage areas because I apparently put the lock in the "wrong hole."  I was not told about this "wrong hole/right hole."  I am now convinced that this is a set-up just to make me pay more money.  They owe me a lot of money and need to correct their records one way or another.  And no one is being responsive!  Enough is enough.  This is absurd.  I am too busy for this nonsense and they are taking money they have absolutely no entitlement to!

 by Dennis Winger

I have been renting an RV bay (#K005) at the 2150 Turner Road in Salem, Oregon Public Storage property since January. I believe this is about the same time PS took over the property. This is my first experience with Public Storage, but I have rented storage units in several locations from other companies, so I rented my unit knowing full well that general rental increases occur around July of each year. From past experience, I have come to expect an annual increase of 5 to 10 percent. As you can imagine, I was stunned to receive notice today that my rent was being increased more than 31 percent. THIRTY-ONE PERCENT. I know of no other business (including property management) that increases its cost to customers nearly one-third all at once. In any business climate, particularly in these post-COVID times, and in many areas of the country, an increase of 31 percent all at once is unsustainable. I am at a loss for words to describe how astounded I am at the amount of money involved in your 31 percent increase. My wife and I live comfortably on a fixed income. When we purchased our motor home, we calculated ownership costs to include storage fees, and we figured an annual storage rental increase of 10 percent was more than adequate for budgeting purposes. What market segment are you targeting with your rental rates? I contacted "Debbie" at your customer service line and she explained your corporate policy favored annual rate increases. She was, of course, unable to tell me what NEXT year's rate increase might be, but she was kind enough to inform me that the 12x50 storage unit I am currently renting to store my motor home is valued by Public Storage at $889. Am I to assume the corporate plan is to increase rent on my unit until it reaches the current market value -- whatever it may be in the future? I ask you to re-think your rental increase. I am in Oregon, and I cannot believe 600 square feet is worth $889 per month, unless it is a studio apartment. Please -- I know I am not alone in seeking some relief from your astounding increase. I ask you reconsider, as I am more than willing (and able) to absorb a 10 or 12 percent increase.
I would also like to add that Suzie is an excellent manager at the Turner Road facility. She is friendly, yet professional, and the grounds are immaculate. My rating, therefore is no reflection on the property, rather it is intended to show my shock and displeasure with the corporate rental increase.

 by D M

I've been trying to close my storage unit out for over a week.
Thank goodness everything has been moved out already.
I have shown up in the office twice and called twice to let them know that I have vacated my unit. I had the manager tell me that I needed to take my lock off the door. I was standing there with the lock in my hand. They have told me several times that they would remove the charges that have encouraged because they were too freaking lazy to go look and see if a lock has been removed from a unit.
I will never do business with public storage again.
it was too much of a headache moving in and it's too much of a headache moving out.
when I moved in someone wrote the wrong unit number down on paper or moved me into the wrong unit. Both were the same size.
When they corrected the mistake they wanted to charge me more. I had to claw my way to corporate to get this resolved.
Afterwards I got nothing but attitude from the manager.
Now I can't even close my unit out..... WTH!

 by Kathy Opperud

I rented a storage unit in Lawrence KS a few months ago. I wanted to call and speak with the manager of Public Storage in Lawrence, KS (where my storage unit is), and when I googled this, I didn't get the no. to the local public storage office but I got 785-371-0160 number which I ended up speaking with a reservationist whose name was Rose, not the person I wanted to talk to. I told reservationist Rose that I was trying to get a hold of the manager at PS in Lawrence KS, as a tenant, and requested their number. She didn't give it to me but said "how can I help you". I said I wanted to speak with the manager at the local PS facility but she refused to give me this number or transfer me to the manager. I became exasperated and annoyed with her for this reason (although I never cursed), and when she saw it, she put me on hold. She came back a few minutes later and again said "can I help you?" and I again said I want the number to the manager at PS in Lawrence KS, and she again put me on hold -- clearly to annoy me and punish me for not telling her what I wanted. She finally came back to the line and said she'd give me their number and when I said I'm ready for it (I have a paper and pen), she put me on hold AGAIN to clearly annoy me even MORE, and then came back after a minute, and when I angrily said "You were going to give me the manager's phone number", she put me on hold AGAIN which infuriated me and I hung up. I called customer service to complain this, and I was transferred to an executive "lead" voicemail where I left my name and phone number requesting a supervisor to call me but no one did. I called a second time, and again left my name, phone no. and a message but to date, no has ever called me back, and it's obvious no one cares about this. About two or three hours later, I got a voice mail from this rude reservationist, Rose, who dishonesty said in a message on my voicemail that I hung up too fast before she could give me the manager's phone number. This infuriated me because I did not hang up too fast (as she knows) but rather she kept putting me on hold to clearly make me angry (about 3 or 4 times), as it did, to where I finally gave up and hung up. I believe she became aware I was complaining about her because I spoke to another reservationist, telling them this Rose was very rude to me and I wanted to make a complaint about her. I have a very low opinion of Public Storage to have such a person as this Rose working for them -- a woman who makes a customer angry, repeatedly, and thinks it's okay -- with no supervisor even returning my calls about this. I won't continue my storage unit anymore with Public Storage but will go elsewhere after this situation. I'm sure wherever else I go, I won't come across anyone as rude as this Rose was to me, not once but several times -- talking over me whenever I tried to talk and putting me on hold 3 or 4 times to make me angry -- and then having the gall to call me a few hours later and dishonestly saying I hung up on her before she gave me the manager's phone no., knowing this was untrue -- because she kept putting me hold to CLEARLY MAKE ME ANGRY! This is unacceptable and this Rose should be fired! I wonder if her real name is Rose or another name because I can't imagine anyone as rude and disrespectful as this woman using her right now when she angers a customer, as she did me. I won't be a customer of Public Storge any more and I will remember this situation. And why didn't a supervisor call me back? No one did.

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