Contact Charter Spectrum Customer Service


Charter Spectrum Customer Service
Average rating:  
 7 reviews
 by David

Spectrum has been there every time. Just today I was experiencing a problem with the Router and through chat customer service they sent someone named Neil who was friendly, courteous and showed concerned. He did everything in his power to make sure that everything was in working order. Thanks Neil and Thank you Spectrum.

 by Meagan Palmer

Question for anyone who can help and please share. I am planning on contacting local news to cover this appalling situation.

I have been trying to help my elderly mother sort out her Charter-Spectrum account since April 30th. I've spent no less than 10 hours on the phone with their customer service, technical support and billing office. We have been assured of new equipment, reduced subscriptions, refunds for over charges since April 30th. Her charges has actually increased. I can't find any contact information that responds at their corporate office. No emails have been responded to. We physically went to the Lincolnton store last Monday and the customer rep, Jeff, assured us he was taking care of the discrepancies.

There is so much to all of this and if you've read so far, thank you. If ANYONE has any advice on how to proceed or contact information, please message me. PLEASE SHARE this with all of your friends - someone is bound to have some contacts with Charter-Spectrum decision makers if shared enough.

Thanks so much!

 by Million

Hi How are you. I am charter customer. I have some problem. I have the new charter box. and on demand is not working. and everybody is telling different things. As a charter cable customer. I have responsibility. to watch what I paid but I am not. I need you guys help.

 by Andrew

Had to switch out my modem. Finally got my internet connection working with minimum buffering. I am happy, for now.

 by Sarah

Awesome place for internet just wish they would stop updating there internet. Staff was very friendly and helpful, got my issue resolved.

 by Sandra Burns

Been having issues with the box, I pay almost two hundred dollars a month for cable, phone and tv. We need are box replaced again and was told it would take 4 days to have a tech come and replace it. The nearest office is ove 70 miles from my home. This is ridiculous. NOT HAPPY!

 by Quinton Smith

Hi my name is Quinton Smith and I want to make a complaint about my services. I have only been a customer for a fee months now, but I continue to run into the same problem every month. I was told that my very first payment was not made when in fact it was. I have went through numerous people/representatives some some what helpful and some not as you can see I am still making complaints. I have paid my service bill every month but still worry about losing service, it's to the point where I do not know who to make complaints to or if I should go to media/social media about my problem. I have sent proof of payment to numerous people, some have postponed disconnect but other times despite making every payment I come home to no service and again last night I find a disconnect notice on my door. AGAIN this has been going on about 6-9 months now, however long I've been a customer and it's still going on. I want this over so I can continue to pay for my service and not worry about disconnect. I can not and will not continue making my payments every month and still worry about disconnect over a missing payment from over 6 months ago that I have sent in proof of payment coming out of my account.

Contact Charter Spectrum customer service phone numbers

Recently updated on January 17th, 2024 at 05:19 am

Charter Spectrum Phone Numbers and Emails

Call Support:

833.949.0036

Toll-Free Number:

(855) 757-7328

Business Customers:

(877) 424-9246

Carrier Clients:

(866) 785-5681

Existing Customers:

(855) 293-7415

Hawaii Clients:

(808) 643-8510

Moving:

(855) 363-4906

New Customers:

(866) 271-7664

Residential Customers:

(855) 657-7328

Charter Spectrum Customer Service Email

For any question: aupquestions@spectrum.com

Charter Spectrum Support: support@spectrum.com

Charter Spectrum Customer Service: customerservice@spectrum.com

Contact Charter Spectrum Headquarter Email: info@spectrum.com

Charter Spectrum Contact Email: contact@spectrum.com

How to Contact Charter Spectrum TOLL FREE 1-800 NUMBER

Below are the steps which show a demo of how to contact the Charter Spectrum Customer Service

  • Thank you for calling Charter Spectrum. If you are calling about TV, internet home or cell phone service, press or say one.
  • If you are calling for business services, press or say two.
  • To place a new order for TV, internet, home or cell phone service, press or say one
  • I’ll need to check to make sure our service can be provided in your area. Please enter or say your five-digit zip-code.
  • Thank you for calling Charter Spectrum, please hold while we transfer your call to the next available agent. We value you as a customer, thank you for your patience. This call may be monitored or recorded for quality assurance.
  • Hey, thank you for calling Charter Spectrum my name is XXXXXXXX, to who am I speaking with? (live person)
    to check the status of your order, press or say two.
  • To make changes to or move your existing service, press or say three.
  • For more options, such as technical support in billing, press or say four.

List of numbers for Charter Spectrum Customer care and support:

Call Support: 833.949.0036

Toll-Free Number: (855) 757-7328

Business Customers: (877) 424-9246

Carrier Clients: (866) 785-5681

Existing Customers: (855) 293-7415

Hawaii Clients: (808) 643-8510

Moving: (855) 363-4906

New Customers: (866) 271-7664

Charter Spectrum Contact Information

Charter Spectrum Website:

www.spectrum.com

Charter Spectrum Help Center:

Visit contact page

Charter Spectrum Live Chat:

Visit contact page

Corporate Office Address:

Charter Spectrum

400 Washington Blvd, Stamford

CT 06902

United States

Social Networks:

FacebookTwitterInstagram

Charter Spectrum Hours:

7 days a week: 24 Hours Open

Executive Team

Here is the list of Charter Spectrum Executive Team and Board of Director:

  • Thomas M. Rutledge: CEO / President
  • John Bickham: President & Chief Operating Officer
  • Thomas E. Adams: Executive Vice President, Field Operations
  • Bill Archer: Executive Vice President, President of Spectrum Enterprise
  • Michael Blair: Executive Vice President, Spectrum Networks
  • Cameron Blanchard: Senior Vice President, Communications
  • Catherine C. Bohigian: Executive Vice President, Government Affairs
  • Rhonda Crichlow: Senior Vice President, Chief Diversity Officer
  • Rich DiGeronimo: Chief Product and Technology Officer

Charter Spectrum Application download

Android app download for Charter Spectrum

Charter Spectrum IOS app download

 About

Spectrum is the trade name of Charter Communications, which is widely used by market consumers and commercial cable television channels, internet, telephone, and wireless service providers. The brand was first introduced in 2014; prior to that, these services were marketed primarily under the Charter brand.

Charter Spectrum Services

With the completion of DOCSIS 3.0 rollout in 2012, Time Warner Cable Internet has standardized the Internet tiered service data rates across most of its franchises, although some minor regional variations might still exist. The maximum advertised speeds for these services are:
Everyday Low Price: 3 Mbit/s / 1 Mbit/s
Basic: 10 Mbit/s / 1 Mbit/s
Extreme: 50 Mbit/s / 5 Mbit/s

The Lite tier was intended as a low-cost, low-speed (1 Mbit/s or less) cable Internet alternative to dial-up Internet service. The Lite tier was retired from Time Warner’s Internet lineup for a time, but in the summer of 2013 it returned to Time Warner’s Internet offerings. In late 2013, it was upgraded from 1.0 Mbit/s download to 2.0 Mbit/s and rebranded as Everyday Low Price

People Also Ask

Q: Where is Charter Spectrum corporate office?

A: Charter Spectrum corporate office is located at 400 Washington Blvd, Stamford, CT 06902, United States.

Q: How do I Contact Charter Spectrum corporate office by phone Number?

A: Charter Spectrum corporate office Contact Number is +1 (833) 267-6097.

Q: Who is the CEO of Charter Spectrum?

A: Thomas M. Rutledge is the CEO of Charter Spectrum.

Q: Charter Spectrum Customer service number?

A: Charter Spectrum Customer service number is 833.949.0036.

Got some questions? Or some suggestions about Charter Spectrum Customer Service? That’s why we’ve got a comments section on this blog! You can feel free to leave a comment or two down below and we’ll get back to you as soon as possible!

We love reading your messages……

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Charter Spectrum Customer Service
Average rating:  
 7 reviews
 by David

Spectrum has been there every time. Just today I was experiencing a problem with the Router and through chat customer service they sent someone named Neil who was friendly, courteous and showed concerned. He did everything in his power to make sure that everything was in working order. Thanks Neil and Thank you Spectrum.

 by Meagan Palmer

Question for anyone who can help and please share. I am planning on contacting local news to cover this appalling situation.

I have been trying to help my elderly mother sort out her Charter-Spectrum account since April 30th. I've spent no less than 10 hours on the phone with their customer service, technical support and billing office. We have been assured of new equipment, reduced subscriptions, refunds for over charges since April 30th. Her charges has actually increased. I can't find any contact information that responds at their corporate office. No emails have been responded to. We physically went to the Lincolnton store last Monday and the customer rep, Jeff, assured us he was taking care of the discrepancies.

There is so much to all of this and if you've read so far, thank you. If ANYONE has any advice on how to proceed or contact information, please message me. PLEASE SHARE this with all of your friends - someone is bound to have some contacts with Charter-Spectrum decision makers if shared enough.

Thanks so much!

 by Million

Hi How are you. I am charter customer. I have some problem. I have the new charter box. and on demand is not working. and everybody is telling different things. As a charter cable customer. I have responsibility. to watch what I paid but I am not. I need you guys help.

 by Andrew

Had to switch out my modem. Finally got my internet connection working with minimum buffering. I am happy, for now.

 by Sarah

Awesome place for internet just wish they would stop updating there internet. Staff was very friendly and helpful, got my issue resolved.

 by Sandra Burns

Been having issues with the box, I pay almost two hundred dollars a month for cable, phone and tv. We need are box replaced again and was told it would take 4 days to have a tech come and replace it. The nearest office is ove 70 miles from my home. This is ridiculous. NOT HAPPY!

 by Quinton Smith

Hi my name is Quinton Smith and I want to make a complaint about my services. I have only been a customer for a fee months now, but I continue to run into the same problem every month. I was told that my very first payment was not made when in fact it was. I have went through numerous people/representatives some some what helpful and some not as you can see I am still making complaints. I have paid my service bill every month but still worry about losing service, it's to the point where I do not know who to make complaints to or if I should go to media/social media about my problem. I have sent proof of payment to numerous people, some have postponed disconnect but other times despite making every payment I come home to no service and again last night I find a disconnect notice on my door. AGAIN this has been going on about 6-9 months now, however long I've been a customer and it's still going on. I want this over so I can continue to pay for my service and not worry about disconnect. I can not and will not continue making my payments every month and still worry about disconnect over a missing payment from over 6 months ago that I have sent in proof of payment coming out of my account.

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