Charter Spectrum Customer Service
Average rating:  
 2 reviews
by Sandra Burns on Charter Spectrum Customer Service

Been having issues with the box, I pay almost two hundred dollars a month for cable, phone and tv. We need are box replaced again and was told it would take 4 days to have a tech come and replace it. The nearest office is ove 70 miles from my home. This is ridiculous. NOT HAPPY!

by Quinton Smith on Charter Spectrum Customer Service

Hi my name is Quinton Smith and I want to make a complaint about my services. I have only been a customer for a fee months now, but I continue to run into the same problem every month. I was told that my very first payment was not made when in fact it was. I have went through numerous people/representatives some some what helpful and some not as you can see I am still making complaints. I have paid my service bill every month but still worry about losing service, it's to the point where I do not know who to make complaints to or if I should go to media/social media about my problem. I have sent proof of payment to numerous people, some have postponed disconnect but other times despite making every payment I come home to no service and again last night I find a disconnect notice on my door. AGAIN this has been going on about 6-9 months now, however long I've been a customer and it's still going on. I want this over so I can continue to pay for my service and not worry about disconnect. I can not and will not continue making my payments every month and still worry about disconnect over a missing payment from over 6 months ago that I have sent in proof of payment coming out of my account.

Phone number: 1-855-420-7557

Hours: Monday - Friday: 9:30am - 6pm Sat-Sun: Closed

Email: info@spectrum.com

Website: https://www.spectrum.com/

Charter Spectrum Corporate Office Address
Stamford, Connecticut, United States