Me, my husband Chris and our only grandchild Gabrielle saved our money for approximately two years and spent just over $12,000.00 on our trip to Europe. We were counting down the days until July 17, 2019, the day our exciting journey would begin. The day finally came and our flight from DFW with a connection in ATL with our final destination being BCN was on-time and it was wheels up and we were on our way! Due to the weather-related issues our flight was diverted from ATL to Panama City, Florida and we missed our connection in ATL to BCN. We were frantic as we had booked a 7-day Mediterranean cruise on MSC Bellissima as part of our European vacation and we did not want to miss our ship. Delta was amazing, they rebooked us on Delta flight #84 to Paris and on Air France flight #1548 to Barcelona and we could not have been happier, as we had purchased tickets in June 2019 for a private tour with an English speaking guide to visit Sagrada Familia in Barcelona on Thursday evening. Before we left ATL, I went back to the gate agent and asked them were they able to reconnect our luggage with our new flight and he assured me that our luggage would be on our flight. We finally made it to BCN and all 3 of our checked bags never made the journey with us. We spent several hours looking and waiting for our luggage to show up before we were directed to open a case for our missing luggage. We opened the case and have contacted both Delta and Air France customer service each day trying to locate and get our luggage. We were told we could purchase items that we needed until our luggage got delivered to us, in which they said would probably be the day of embarkation on our cruise. I provided our hotel information at the Hilton as well as our cruise itinerary so they would be fully aware of our ports and the timeframes that we would be in each port just in case they did not deliver them before our ship left BCN. As we made it to our hotel we realized we had missed our prepaid tour of Sagrada Familia and that we only had the clothes that we were wearing and the flip flops on our feet. There was a mall across the street from our hotel so we went in in to purchase toiletry items and some clothes for the next day until our bags arrived. Normally shopping is a fun experience for me (not so much for my husband ever) however, this time we quickly found out this was not going to end well. My husband is 6 feet 7 inches tall and wears a USA size 15 in shoes and I’m a large lady wearing a USA size 16 and a USA size 10 in shoes and we could not find any clothes that fit us comfortably. My granddaughter is an average size and finding her clothes was not a challenge. My husband and I ended up just purchasing anything that we could get in regardless of how it looks at this point we were desperate. My husband ended up with some shorts that were way shorter than he would ever wear under any other circumstances and I found a dress that was so tight and uncomfortable that I was self-conscience the entire time I was wearing it. Our luggage never made it to our hotel nor to our cruise ship before we set sail to Marseille, France. I called AF and Delta to check on the status of our luggage and was told they had not located them and when they did they would forward them to our ship at which ever port we were in. At this point my husband and I knew that we were going to have to purchase more clothes in Marseille as we only had the uncomfortable clothes that we purchased and the clothes that we wore when we flew into BCN. We arrived in Marseille and we immediately got directions for the nearest shopping center to purchase more clothes. It was the most humiliating experience I’ve ever experienced. I went in several stores only to be told we don’t carry large sizes here you have to go somewhere else. In one store, one of the employees called over two other employees and they stood there looking at me and said we don’t have big bras here we have small boobs in France. I was completely embarrassed and left feeling hopeless wishing this nightmare would just end. Eventually my husband found a store that had some shorts and some pants that he could live with and decided to get enough for the remainder of our trip given how difficult it was to find clothes that fit. I was able to find a couple of very unflattering pieces that I would never choose under any other circumstance only because I was desperate (I cried all the way back to our cruise ship). We had missed all of our planned excursions for Marseille and none of us were having a good time. We called to check on our luggage and was told they were still trying to locate it. Eventually, we received one bag before we returned home from our trip. We missed out on the formal nights of our cruise because my husband only had flip flops and could not find any shoes in Europe in a men’s USA size 15 and I couldn’t find any formal attire that would fit me nor could I find any shoes to fit in a USA size 10. Neither my husband nor I were able to do any swimming as we were not able to find any swimming because he was not fond of the types of swimming attire that he was able to find for me and I couldn't find any swim suits in my size. We spent thousands of dollars on clothes, toiletry items, foreign transaction fees and international cell phone charges, just to make it through our trip. We saved for two years for this trip that turned out to be the worst trip ever. My husband and granddaughter had blisters on their feet from all of the walking that we did (I had to purchase socks and sneakers for my granddaughter for her sore feet). We received another bag slightly after midnight last Friday night (August 3, 2019) or early Saturday morning since it was after midnight and as of today, August 8th, 2019 we still have not received 1 of our bags . We’re not wealthy people, my husband and I work very hard for our money and we made a lot of sacrifices saving for this trip. I don’t know how this process works but what I do know is that you can’t put a price tag on the humiliation and the embarrassment that my husband and I both endured during our visit to Europe. We may never be able to take another trip like this in our lifetime and we wanted this trip to be special for our granddaughter and it has left us all broke and disappointed and happy to be home. We were told to purchase what we needed and we would be reimbursed so we did and now they’re telling us they’re only going to reimburse us $974, that is a bunch of crap and we still have a bag missing!
Good flight except for the awful and very loud music they play during the boarding process. And for that reason - they get 4 stars!!
This is the best airline, all airlines have hiccups from time to time, but Delta can fix the problem quick. They have great customer service, there Jets are always clean, the staff is nice. And they are always on time.
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