Optimum Customer Service Phone Numbers


Optimum Customer Service
Average rating:  
 1 reviews
 by Marjorie Newman

. I am very upset with the way Optimum operates. I got Optimum last year only because Verizon did not have Fios in my area. I am moving end of March and requested that my services be switched to my new address. My daughter currently lives at that address and because she already has Optimum service I decided that I would keep optimum service as the equipment is already there. On 02/25/19 I logged on to my optimum account approximately 5 pm and requested to have my account transferred to the new location. I received an email shortly after confirming the installation for 03/23/19. Someone from Optimum contacted me on the phone shortly after and confirmed that I was moving and he was trying to get me the “best deal”, I told him I want the same package I have at the time. He said that offer is no longer available. He had me on hold while he “ looked to see what he could do for me.” I told him I was at work and was about to leave work to go home, so I had to go. He said that was ok as he did not need me on the phone. Low and behold when I got home at about 7:15 pm I had no cable service. I had WIFI and my phone was still working. I had an alert saying “YOUR SERVICES ARE SUSPENDED. TO MAKE A PAYMENT NOW VISIT OPTIMUM.NET/PAY-BILL/ OR VIA THE OPTIMUM SUPPORT APP.” I was surprised as all my bills were up to date. I called right away and was told its an error as I do not have any outstanding bills. I was assured my services will be back on in two hours. Approx. 2 1/2 hours later I got a call from optimum saying they were not able to put it back on as that department was closed, and I should call back at 7 am next day Feb 26th to the sales dept. I called back the next day at 7:01 am I was transferred all over until a lady told me they will have to send a technician to put back my services on, but I would have to be at home. I informed her I can’t just take off work like that. I asked why they can’t give me back services remotely as they turned it off remotely. I called from work and again was given the run around. I was told to call when I get home. I got home too late to call so I did next morning Feb 27th before leaving home. I was told by a man that I would have to pay $80.00 to get my services restored. I told him I will not pay any money as I did nothing wrong for it to be disconnected. All my bills were up to date. He told me to call the disconnection dept to find out why it was disconnected. I still had internet up to this point, so I just watched tv using my Roku. I kept calling and continued to get the run around. One lady I spoke to even blamed me for the error saying I put it in for transfer for February 23rd instead of March 23rrd. I told her that was impossible as I only did it on February 25th and had email conformation. She said she was in a supervisory role and would help me to get back the services. When I told her, it would be only until March 23rd and I will not be using optimum any more she changed her mind and said she cannon help me again. I ask her to give me my final bill which she said was $2.79 which I paid. When I went home on Thursday Feb. 28th the phone and internet were gone. I got so frustrated by this point. I go home every evening to quietness. I am very inconvenienced as I am pursuing my master’s degree and I can’t do my school assignments. I had to go to a friend’s home to go online. I decided to cancel the March 23rd appointment and go to Verizon. I had 3 people from optimum call me between yesterday 3/4/19 and today. They calling to reschedule my March 23rd appointment at new address. No one care about the fact they left me with out services since February 25th. I will be returning the equipment soon before I get charged. I will make sure to tell my family and friends to stay away from optimum. This is the worst company I ever have. They need to close and let the other companies expand more.
M. N Bronx NY

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Contact Optimum customer service phone numbers

Optimum Customer Service Phone Numbers

Customer service: 888-276-5255
Customer Care: 1-866-200-7273
Optimum Prime Support Number: 1-866-218-3259
Optimum Toll Free:
Sales: 855-267-8468
Connecticut Residential Customer Service: 203-870-2583
Connecticut Residential Sales: 203-870-2491
New Jersey Residential Customer Service: 973-230-6046
New Jersey Residential Sales: 973-230-2036
Long Island Residential Customer Service: 631-393-0636
Long Island Residential Sales: 631-393-0706

Optimum Headquarters Info, Email, Phone number, Website and live chat Information

Altice USA is an American cable television provider/multiple system operator with headquarters in New York City, with broadband, pay television, telephony services, Wi-Fi hotspot access, proprietary content and advertising services to approximately 4.9 million residential and business customers in 21 states. The company also provides international news through the February 2017 U.S. launch of i24 NEWS and local news through News 12 Networks.
 
The company is a subsidiary of Altice NV, a multinational telecoms company. Altice USA is the fourth-largest cable provider in the U.S., which operates under the Optimum and Suddenlink brands, with customers residing in the New York Tri-State area, as well as a number of midwestern and southern states.

If you searching for Optimum Customer Service Number, you are at the right place. In this post, we have provided a list of Optimum Customer Service Phone Numbers. You can call Optimum Customer Support the Optimum 800 Phone Number given here and solve your queries.

Optimum Corporate Office Address : 1111 Stewart Ave. Bethpage, NY 11714

Headquarters Email : support@optimum.com

Optimum complaint email: contact@optimum.com

Optimum Corporate Office phone number : (516) 803-2300

headquarters website: Click here

Discussion forum: Click here
 

Optimum International Customer Service numbers

Canada and the U.S: –
United-Kingdom :  –
Australia : –
United-Arab-Emirates : –
Germany :-
India:-

How to Contact Optimum TOLL FREE 1-800 NUMBER

List of numbers for Optimum Customer care and support

Optimum customer care number : 1-844-307-3488

Support number : 888-276-5255

Optimum Executive Customer Relations :

Below are the steps which show a demo of how to contact the Optimum Customer Service

  • Thank you for calling Optimum.com customer service, for quality assurance and training services your call maybe monitored or recorded.
  • For kindle questions press 1
  • We will connect you to the next available agent, thank you for holding we will be with you as soon as possible.
  • Note that answers to common questions may be found in the help pages of our retail website and you may also
  • email us by following the contact us links on the website.
  • to change in order or update your accounts setting press 2
  • The current wait time is less with one minute, did you know that you can find video demonstrations for how to register new kindle connect to Wi-Fi, set payment methods.
  • for item delivery, to help us assist you as quickly as possible please have your order number ready.

 

Optimum Executive Team

Debra Kovach: Principal | CEO | CCAM, CMCA, AMS
Joseph Boone: Chief Financial Officer
Debbie Gemeinhardt: Director of Operations
Morgen Hardigree: Vice President of Business Development and Transitions
Megan Wenze: Customer Care Supervisor
Dale Womack: Accounts Receivable Supervisor
Kelly Nguyen: Accounts Payable Supervisor

Optimum Application download

Android app download for Optimum

Optimum IOS app download
 

Optimum Services

  • Residential
  • Business
  • Web DVR
  • Open Internet Disclosure Statement
  • Acceptable Use Policy
  • Additional Privacy Information
  • Premier Protection and Support
  • Home Entertainment Protection and Support
  • Premier Technical Support
  • Service Protection
  • Business Premier Protection and Support
  • Business Premier Technical Support

Optimum history

The company was started in London in January 1998, by Sarah Kirk, Ursula Walker and David Hankins. These three formed the board of directors until April 2014 when they stood down and Corrina Hill became the Operations Director, Joanne Harrison became the Sales Director and Nicky Cortes became the Director of Training and Development.
 
The company spent its early years in Clerkenwell, London, before residing in Farringdon, London, for 10 years. In July 2014 the London training centre then moved to London Bridge. initially, Optimum started as a training company offering Microsoft Office courses, primarily within the City of London. Since then the training market has changed significantly and so has the client base and the work the company does.

See More: Netflix Customer Service Phone Numbers

Resource: Wikipedia, Optimum

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Optimum Customer Service
Average rating:  
 1 reviews
 by Marjorie Newman

. I am very upset with the way Optimum operates. I got Optimum last year only because Verizon did not have Fios in my area. I am moving end of March and requested that my services be switched to my new address. My daughter currently lives at that address and because she already has Optimum service I decided that I would keep optimum service as the equipment is already there. On 02/25/19 I logged on to my optimum account approximately 5 pm and requested to have my account transferred to the new location. I received an email shortly after confirming the installation for 03/23/19. Someone from Optimum contacted me on the phone shortly after and confirmed that I was moving and he was trying to get me the “best deal”, I told him I want the same package I have at the time. He said that offer is no longer available. He had me on hold while he “ looked to see what he could do for me.” I told him I was at work and was about to leave work to go home, so I had to go. He said that was ok as he did not need me on the phone. Low and behold when I got home at about 7:15 pm I had no cable service. I had WIFI and my phone was still working. I had an alert saying “YOUR SERVICES ARE SUSPENDED. TO MAKE A PAYMENT NOW VISIT OPTIMUM.NET/PAY-BILL/ OR VIA THE OPTIMUM SUPPORT APP.” I was surprised as all my bills were up to date. I called right away and was told its an error as I do not have any outstanding bills. I was assured my services will be back on in two hours. Approx. 2 1/2 hours later I got a call from optimum saying they were not able to put it back on as that department was closed, and I should call back at 7 am next day Feb 26th to the sales dept. I called back the next day at 7:01 am I was transferred all over until a lady told me they will have to send a technician to put back my services on, but I would have to be at home. I informed her I can’t just take off work like that. I asked why they can’t give me back services remotely as they turned it off remotely. I called from work and again was given the run around. I was told to call when I get home. I got home too late to call so I did next morning Feb 27th before leaving home. I was told by a man that I would have to pay $80.00 to get my services restored. I told him I will not pay any money as I did nothing wrong for it to be disconnected. All my bills were up to date. He told me to call the disconnection dept to find out why it was disconnected. I still had internet up to this point, so I just watched tv using my Roku. I kept calling and continued to get the run around. One lady I spoke to even blamed me for the error saying I put it in for transfer for February 23rd instead of March 23rrd. I told her that was impossible as I only did it on February 25th and had email conformation. She said she was in a supervisory role and would help me to get back the services. When I told her, it would be only until March 23rd and I will not be using optimum any more she changed her mind and said she cannon help me again. I ask her to give me my final bill which she said was $2.79 which I paid. When I went home on Thursday Feb. 28th the phone and internet were gone. I got so frustrated by this point. I go home every evening to quietness. I am very inconvenienced as I am pursuing my master’s degree and I can’t do my school assignments. I had to go to a friend’s home to go online. I decided to cancel the March 23rd appointment and go to Verizon. I had 3 people from optimum call me between yesterday 3/4/19 and today. They calling to reschedule my March 23rd appointment at new address. No one care about the fact they left me with out services since February 25th. I will be returning the equipment soon before I get charged. I will make sure to tell my family and friends to stay away from optimum. This is the worst company I ever have. They need to close and let the other companies expand more.
M. N Bronx NY

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